Paris CDG Airport

Customer Reviews

4 star Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 762 reviews
3/10
4 star Skytrax Rating
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Paris CDG Airport customer review

(France)

The problem with this airport is its existence. It's been built on stupid and inhuman principles and thus nothing works properly and the staff give the impression they hate their jobs. Even if they make an effort they're always depressed about it. Terminal 1 resembles a torture chamber' Terminals 2A and B are hard to access and a sorry mess. There's a rapid transport system that goes round the airport but carefully misses these 2 out. Terminals 2C and D are ugly badly served and depressing. Terminal 2E is an over the top opulent show off of a terminal where everything looks pretty and nothing (and no one) works. I believe Terminal 2F is being refurbished and about time too. Worst of the lot is Terminal 2G. Firstly it's not in Terminal 2 at all nowhere near any of the other terminals in a different part of the region there's one bus that leaves from one place only from all the others isn't properly sign-posted and when you get there you find all the planes are due to leave in bunches at the same time which of course means they all leave late. The staff seem to be even more depressed than in the other terminals and outside you'll find stranded passengers trying to work out where to go to next. Terminal 3's not bad.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Paris CDG Airport customer review

(Australia)

Transit through CDG twice last month we arrived at terminal 1 and had to get an Air France flight at terminal 2G which does not appear on any map customer service was OK and quite helpful but the distance it was like we went to another town. The security refuse to speak in any other language except French. The whole place looks like a building site so much bare concrete! Buy as little as possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Paris CDG Airport customer review

(Germany)

Travelling on Air France transfer between Terminal 2E/F and 2G is absolutely no problem. Good signage frequently running airside shuttle buses between the terminals and helpful (if a little harsh) personnel. Be prepared to walk for a while distances can sometimes be quite long. In 2E(L) quite a few shops/stores with however highly priced goods. Odd is the security check right after deboarding a plane in 2E(L) before entering the still airside area of the airport. We had absolutely no lines there so it took only two minutes.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1/10

Paris CDG Airport customer review

(United States)

The worst airport in Europe with lazy staff to match. Use it at your own risk. Especially if you transit you will be running for your flight - and still miss it due to long lines in passport control (4 officers to check 450 passengers). Long walk through terminals with bad signs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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Paris CDG Airport customer review

(Australia)

Passenger transit to from international flight (T1) to domestic (T2E) took 2.5 hours including 2 buses and what seemed like several miles of walking. Bags never made it through a 3.5 hour transit time. No customs/immigration checks at all. Pity the old the disabled and the poor souls who speak neither French nor English trying to navigate this incomprehensible maze. Incredible that a wonderful modern country like France does not do better.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(Australia)

Transiting from a domestic Air France flight into terminal 2 and leaving terminal 1 on Malaysia. Transit to Terminal 1 on train not too problematic. However did not have boarding pass for next flight. No service desk so had to queue as if checking in even though bags already checked through. Long queue even for business class just to pick up boarding pass. Extremely long line for passport control (took over 30 mins) and then the queue for security! What a terrible place to transit. Avoid it if possible: far too stressful even if you have plenty of time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Paris CDG Airport customer review

(United Kingdom)

Flew MAN-CDG-JFK and back using Air France. The information website for transiting at CDG states that "if you are arriving at CDG from a non-Schengen destination and heading to a non-Schengen destination you do not need to undergo extra security/immigration checks you can just proceed straight to your flight." Furthermore the AF check-in at CDG remarked on how CDG is "the easiest place to transit." Well the info online was a complete pack of lies and the AF staff failed to mention that you're made to feel like a contestant on the Krypton Factor. The main stumbling block are the somewhat redundant security checks which are constantly under-staffed and over- crowded (in my case the officer just shut down a very long line without any prior notice) and officers lack even the most basic of people skills and the 90 minutes lay-over for my connection resulted in me sprinting to the gate of my flight to JFK (thankfully the perennial delays for the AF A380 to JFK for once helped my cause). The return experience via JFK was more of the same security line pain turning what (in other airports) a reasonable lay-over into a mad rush for the connecting flight to MAN. Avoid transiting here if at all possible.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
na

Paris CDG Airport customer review

(United States)

I've been through CDG 8 times in over the past 11 years. CDG is hands down worst airport I've ever been through and that's saying something since I've been through over 3 dozen airports. Each of them had more helpful and pleasant staff and the airport was better organized than CDG. A sad airport that should be avoided at all costs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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Paris CDG Airport customer review

(United States)

Most user unfriendly large airport. Signage is misleading or absent personnel are indifferent. Much too crowded and very long distances to terminals and gates.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Paris CDG Airport customer review

(Australia)

As others have said Terminal 1 is horrid even when things go right. Why they even attempt to check-in 500+ passengers in a such a tiny space for each of the various daily A380 flights is beyond me - this airport was not designed to handle this many passengers particularly not any A380 flights. Transit desks are non-existent (as are general signs) and why they thought passengers would want to go underground through tunnels to get to those weird pods where the planes actually are is beyond me. The pods are also tiny and cannot fit all the departing passengers on large flights. If you are transiting through CDG make sure you collect your onward boarding pass before you arrive at CDG because it is incredibly difficult to get one when you land (you have to clear security and check-in again). It's clear that because no Star Alliance airlines hub there that no one cares about anything in Terminal 1 but its such a shame such a beautiful city has such a horrible airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no