Paris CDG Airport

What a sprawling shambles of an airport. Because I cannot walk quickly the Air France customer service agent suggested I book 'special assistance' for the 50 minute connection between flights arriving 2F and departing 2G. Our arrival was 5 minutes early but then had to wait 20 minutes for a Gate. I was asked to wait until disembarkation was finished and then the trouble started - firstly it took another 20 minutes for the wheelchair to arrive in spite of first the Purser and then the Captain continually chasing it. When it did eventually arrive the Captain assured us that the onward flight knew I was coming and was being held. However the woman pushing my chair got lost and 30 minutes after its scheduled departure we had the sight of our flight taking off. She then took me to customer services who kindly offered me a flight arriving at 20.00 - 3 hours after our cruise liner departed. Reluctantly we were then booked via Munich to Genoa arriving 45 minutes before the liner departure only to be advised on the final leg to Genoa that our luggage was not on board meaning a miserable first 3 days on board with only the clothes we were travelling in. For the return (1 hour 30 minutes connection) I declined 'special assistance' but with a half mile walk to the inter-terminal bus with no moving pathways followed by another long walk in 2F I was exhausted by the time we reached the Gate. Surely a major hub could afford electric trolleys like LHR and LGW rather than old-fashioned wheelchairs pushed with difficulty on carpeted floors by clueless operatives.

We had an appallingly bad experience at CDG two days ago. We had just travelled on a 9 hour flight from Havana (Cuba) to Paris so obviously were feeling exhausted. We understand that it is peak holiday time (Xmas) but surely a developed country can provide a better service? The queues were horrendously long especially at 2F where we had to transfer from our Havana flight to a Stockholm flight. There was only one person at Passport control and three people aimlessly and chaotically I might add, guiding the crowds (70 to 80) with about 5 empty passport control desks unattended. Some people were frantic, aware they were going to miss flights with several insisting on skipping the queues and the limited staff unperturbed. In fact the staff were decidedly rude and most were unable or unwilling to speak any English. After about 90 minutes of this pandemonium we found a cafe where sandwiches (basic) were 9euros and upwards with nowhere to sit. The toilets were situated away from the eating area and one would be reluctant to venture downstairs to these facilities for fear of being lost. Surely in this day and age, a better service should be available to the weary passenger? Our previous experience some three years earlier was not much better where we had to transfer there from Dublin to an Australia flight and where unless we had physically run through the airport we would never have made the connection. We will avoid this airport in the future where possible.

I recently traveled from CDG after spending a few days in Paris. The public transportation to the airport is really great. I grabbed an express RER B from the center of Paris and without making any stops I arrived at the airport in less than 30 minutes. Terminal one is really uniquely designed as if it were some sort of futuristic beehive where you move up levels as you go towards your gate. The only problem I came across was finding the right entrance for my Hall because the signs all pointed in different directions. There were no crowds and I queued for less than a minute both at customs and security control. The WIFI at the terminal was amazing and I was even able to stream videos on youtube while waiting to board.

Worst airport I have experienced. The airport could not handle the amount of passengers in their airport knowing that a lot of people travel to Paris. Firstly, during the passport check counter, the queue easily had over 50 passengers in it and they only opened 1 counter? It took more than an hour for me to reach the counter. Upon reaching the passport customs counter, the staff were working ever so slowly despite the long queue. Upon proceeding to the boarding gate, there's a security check counter. Again, there's only 2 lines to serve the whole 10 boarding gates. Tell me about efficiency. I'm lucky I arrived 3.5 hours earlier. Can't imagine missing my flight due to the efficiency of the airport staff.

Huge line at the entrance of the K gates because of a lack of police officers at the passport check booths. I arrived at the airport with a flight from Milan at the expected time and I tried to ask if I could skip the line since my flight was going to depart in 30 minutes. An employee took my ticket from my hands, told me I was going to make it on time and then threw the ticket back at me telling me to get back in line. I obviously lost my flight. Air France was able to help me get another flight a few hours later for free but that doesn't make up for the rudeness and lack of personnel.

Paris CDG Airport is very clean and comfortable. I was in Premium Economy Air France with SkyPriority and the FastLane was really fast. It's very easy to go from a terminal to an other terminal, but it's very long. You can park your car easily but it isn't very cheap. There are seats everywhere where you can relax or do some shopping.

Unprofessional and rude staff. Routing for transit passengers is complicated, staff have no clue and no willingness to help.

Completely understaffed and any staff that were there were appallingly rude. My partner and I both had our hand luggage thrown around due to a grumpy security clerk at the baggage security check, after which he yelled at us for misunderstanding his vague instructions. Completely disorganized and unprofessional. I have never had a worse airport experience and am completely put off ever coming back to the country due to this.

Fortunately had plenty of time between transfers so weren't rushed, but the downside was that meant spending that time in the most soulless space (2E) - acres of seats but no facilities. They need to have a look at Schiphol to see how to provide Bars, Restaurants, Shops etc. Passport Control on the return trip was stationed at the end of the airbridge - a joke when you are trying to disembark 500+ passengers from an A380. Then we hit security and the (in)famous CDG staff. Air France were very good but let down by CDG - not an experience to be repeated if possible.

I had connecting flights both to and from the US at CGG, and while I thought the airport was nice and clean, there's a lack of good customer service and overall the staff are not very helpful or friendly. Their English skills are sub par and while I understand they're French and that language can often be a problem, it's an international airport. Most of them are rude and snap at people. The connecting flight waiting room is a joke. Also, the choice of stores and shopping opportunities is scarce. I will avoid using this airport in the future.