Papeete Airport

Customer Reviews

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Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 12 reviews
2/10
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2/10

Papeete Airport customer review

Review by (United States)

Terrible both coming and going. The immigration queue on arrival was terrible-we were fifth in line for the non- resident entry point and again and again the porters brought up families with children and people in wheelchairs and cut them in line ahead of us. We waited over 45 minutes being fifth in the line for a one minute process! Just before us a person cut into the line and then the immigration officer spent five minutes arguing with them before sending them away. Ridiculous! At least there were taxis waiting as we walked out. On the return we waited 30 minutes for the counter (Air France) to open only to find yet another problem with our tickets that took 45 minutes to resolve-and then we were lied to by a supervisor about it when he acted like he was doing us a favor just by giving us the seats we had ticketed a year prior. The flight was delayed and there was no place to sit other than a hot humid non-air-conditioned open air space right by the smoking area a few feet away. There was only one snack bar with limited offerings and too many children who were not being properly supervised by their parents. It was like a 3rd world country. One of the many reasons I'd never venture to this part of the world again. It's simply not worth the hassle bad attitude and disorganization.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Papeete Airport customer review

Review by (United States)

One of the most disorganized airports I have ever been through including 3rd word countries. Most non customer oriented airport I have ever seen. 1) Our flight arrived 1/2 an hour early but had to wait 1 hr to go through Immigration. 2) No air conditioning in airport. 3) Flight check-in starts 3 hrs before flight time but departure immigration only opens 2 hrs before so you have to stand in line sweating profusely in between. Never have stood in so many lines for so long at any other airport in the world. They constantly ask to see your passport and boarding pass. 5 times from check-in to getting on airplane. They also check and weigh your carry-on twice. The only AC is in the duty free shop and the VIP lounge. For a country that relies so much on tourism one would think that they treat travelers better!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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4/10

Papeete Airport customer review

Review by (United States)

It took an hour and 20 minutes of standing in line to go through Passport Control. The staff were pleasant but consumer satisfaction is not a high priority.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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3/10

Papeete Airport customer review

Review by

Our recent trip to Tahiti getting through customs was very slow as the computer scanners used by customs to record the passport details of each traveler were not working and each passport had to be manually photocopied. Manual copying was disconcerting in this modern age of heightened personal security and safety in travel. Should you be heading for Papeete airport as a visitor from anywhere other than Europe take some snacks and water for your wait in a lengthy queue in a very warm hall.
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4/10

Papeete Airport customer review

Review by

I have used the Business lounge in Papeete for 20 something years and have survived. It is not perfect but I consider it part of the travel experience and it has a certain charm which is unique to this part of the world. Just enjoy the difference! I will be there again in 3 weeks and it is an essential part of the trip.
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1/10

Papeete Airport customer review

Review by

Papeete Business Lounge is definitely substandard! If they are going to have late night / early morning departures then they need to ensure facilities are stocked. When you do find the lounge (poor signage) what awaits you is only two shared toilets for the whole lounge!!!! The food is inadequate and clean up of cups etc just not to par. The icing on the cake was the 3week old english speaking paper.
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Papeete Airport customer review

Review by

We were booked to fly from PPT to Sydney on Air Tahiti Nui checking in at midnight. Having paid for Business class we were looking forward to relaxing in the Business lounge. After check-in we were told that the flight was 2 1/2 hours late and that we could not enter the airport proper until 1 hour before actual departure. So over 100 passengers had to share a few uncomfortable plastic seats in the check-in area (non airconditioned) waiting for the airport to be opened. Not a very good advert for Tahiti !
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Papeete Airport customer review

Review by

Our evening arrival in March 2006 was efficently dealt with and we were impressed how quickly our plane load from LA were processed. Our departure was scheduled for 2315 two weeks later and was a totally different story. Our Air Tahiti fight to LA was delayed until after 0100 and initially we welcomed the luxurious comfort of the long seats in the departure lounges. We soon discovered however that although the buildings appearance gave an impression of being newly built it had no air conditioning relying on any breezes keeping the building cool. As any visitor to Papeetee will say this even around midnight is nonsense. With the hot and humid atmosphere passengers were soon sweating and buying ridiculously priced liquid refreshments from the only small and inadequete refreshment bar on the upper floor. With nearly two hours to wait for our scheduled 2315 flight plus a further two Papeete airport must be one of the last places we would choose to depart from considering the emphasis in Tahiti appears to be one of attracting tourism. The quite extortionate prices of refreshments perhaps can be answered by our guide on the island explaining residents didn't pay income tax the government applies a higher sales tax hence the expensive prices on the island. However why visitors and departing tourists at the airport have to be charged such extortionate prices does not welcome return visits. Yes we were welcomed at Papeete airport with efficiency and courtesy but our departure could have been far better in air conditioned lounges with good retaurant facilities at sales free prices.
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Papeete Airport customer review

Review by

Arrived at and departed from PPT on a two-week Easter holiday. Some of the older comments are indeed true. Some need explanation. It is true that the immigration for non-FP and non-EU-nationals takes a while but it is nothing compared to the ordeals you sometimes have to go through when arriving in the USA. (I know what I am talking about. I had to cahnge in LAX before going to PPT.) The staff at PPT is overall very friendly – even at night – there is a little band to welcome you with traditional Tahitian music. The airport employees do not usually grunt the problem simply is the following: If you arrive at Tahiti and you do not understand French you are as lost as a person coming to the UK or the USA with little or no knowledge of English would be. However when you leave PPT to return back home you have to pass ONE security control (screening of all your luggage and your body) before you can check in your luggage then you have to leave the security area for some reason no one was able to explain. You pass through a door and are once again in the airport’s main hall. You then have to go through passport control and have to go through ANOTHER security control where they screen your carry-on luggage and your body again. After that you arrive in the departure lounge. The latter can be crowded if two planes depart at the same time but there is one more public waiting room on the second floor and that was surprisingly empty. Very few passengers seemed to go there because the signs only read Airport Lounge. When it comes to boarding before you leave the terminal to walk out to your plane there is a THIRD security check. Security staff pick out some passengers to check them and their carry-on luggage by hand.
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Papeete Airport customer review

Review by

Passed through PPT twice last week as a transit passenger between LAX and AKL. Being in transit obviously I didn't see much but we could have been treated better. I'm not in the mood for grunts and gestures at 4:30 in the morning and the having to wait in a queue not knowing what's going on only to find we were waiting for staff to arrive at work to perform security checks. Also an earlier posting of our departure time would've been nice. None of us actually knew what time we were departing again for our onward flight to AKL. Turned out to be a three and a half hour wait. Knowing this earlier would've ensured a decent nap while waiting rather than staying awake for fear of missing the flight. And $2.60 US for a cup of coffee (and a half full cup at that)? Come on Tahiti. We may not be visiting your island as such (this time anyway!) but we are supporting your national carrier (Flew in on Air Tahiti Nui). Better treatment than cattle would be nice.
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