Panama Tocumen Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 37 reviews
4/10
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3/10

Panama Tocumen Airport customer review

Review by (United Kingdom)

I had a two hour transit at this airport. It was crowded and there are limited seats at the departure gates that are packed very closely to each other. Eventually when a seat was available the person sitting next to me was using FaceTime without earphones so the two way conversation in Spanish was audible to all. The conversation lasted the entire duration of waiting time. At departure the bottle of water that I carried in my bag was confiscated by COPA staff: "Rules" apparently was the perfunctory response. A charmless experience.
Experience At AirportTransit
Date VisitAugust 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
7/10

Panama Tocumen Airport customer review

Review by (Canada)

I've only transited at Panama Tocumen, but it's a pleasant breeze. The airport is being renovated a bit and that helps. I swear there's chunks of the terminal where the wifi and aircon don't reach - but you can walk to any other part easily where it's more comfortable. Security is a bit odd, I haven't had to go through but you all have to recognize different countries require different things. Panama has it's own regulations, USA has it's own and other countries etc. When you fly from Canada to the USA, you have to take off your shoes. When you fly PTY-USA - shoes off. What's the big problem? They're just enforcing rules in place. I love not having to transfer my bag, or clear customs when making a connection. It's so easy. The Copa Club is pretty decent for those with access and for those without, there's not a lot of places to go, but plenty of places to sit. There's a lot of duty free shopping and electronics deals to be had. My biggest complaint about Panama Tocumen is the price of food. It's all in USD, so that's fine, but why is a Quiznos combo $11 when at a regular Quiznos it would be about $7? So unless you're transiting and going to be there a while, be prepared. If you're showing up from your hotel or whatever, eat first. Not sure why someone said there was no bathrooms after security. That's false. There may be a line, but that's possible anywhere, it's no worse than anywhere else. There's lots of bathrooms.
Experience At AirportTransit
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
yes
na

Panama Tocumen Airport customer review

Review by (United States)

What a horrible airport. The airport was so bad that I would never consider going to Panama or even going through Panama City again ever. Security staff are so rude and nasty. Confiscate items out of your purse which no other airport in the world has confiscated without any explanation or apology - they just glare at you! The airport sells bottles of water 20 feet from you plane then you are not even allowed to take it on your plane. If it is against the rules why do they sell it at all? What a rip off.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Panama Tocumen Airport customer review

Review by (United Kingdom)

Very slow border control and extremely rude immigration officers. The airport looks a bit shabby. Food is expensive. Duty free is very good. If you are transmitting there is no security control and you disembark straight into boarding area.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Panama Tocumen Airport customer review

Review by (United Kingdom)

Very large modern airport with quite good facilities. We were in transit only so can't comment on immigration customs or luggage waiting times. Plenty of toilets and shops which appeared to be quite expensive. As someone else has remarked signage isn't the best and it can be a bit difficult to spot where the food court is on the second floor. All in all a reasonable experience and there are worse places to spend 4 hours!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Panama Tocumen Airport customer review

Review by (Austria)

The worst airport I've been to. Ridiculous prices the rudest staff I've had to deal with - and they were also very slow - two security checks with a huge line because of which our flight was delayed. I had to take my shoes off for no reason (never had to do that before) and they didn't even tell me why in English she just wouldn't let me through. It was the worst experience and such an awful ending to a great trip.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Panama Tocumen Airport customer review

Review by (United States)

I agree with most of the comments already posted regarding poor signage and poor selection of restaurants at very high prices. It really is one of the worst airports for getting around.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
6/10

Panama Tocumen Airport customer review

Review by (Canada)

Not impressed to get barked at to take shoes off (often no need elsewhere) nor for the ridiculous second security lineup one has to go through if transiting back to U.S. - our flight back to Vancouver was through Houston. Once goes through - no bathroom access unless one endures the lineup again - if even permitted to do so. Totally agree with other postings re rude etc. Absolutely no need. Husband was singled out for extra scrutiny. At least that staff member was relatively ok. Glad we had a better entry experience - it can affect how one feels about country visit.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Panama Tocumen Airport customer review

Review by (United Kingdom)

Not a bad airport but it feels like no one cares much. The signage is among the worst I have come across with no clues at to direction of baggage reclaim on arrival and no sign of gates no. 1-10 on departure. I only came across one moving walkway that worked over two visits. The fact arriving and departing passengers mingle means a full and time-consuming search before immigration and at the gate. It also means that if you buy water airside you have to throw it away before boarding. The idea of having young women conduct the rubdowns is novel. The staff varied between unpleasant and very charming. I know it's like that at many airports but this seemed more extreme.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Panama Tocumen Airport customer review

Review by (United Kingdom)

It is an efficient airport but staff are extremely rude. They seem to have failed charm school. Expect to be shouted at by security personnel and for immigration officers to ask stupid questions.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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