Palma de Majorca Airport

Baggage collection is terrible something, should be done. On my last 3 visits here we have waited over 1 hr to collect 2 bags. This airport ruins it for us holiday makers.

Arrived into PMI for a family holiday in August. I was surprised at how swiftly we passed through passport control. The staff seemed to pay little attention to passengers from our flight and barely glanced as we walked past holding our passports up. The luggage took quite a while to arrive but on a busy summer Saturday this was expected. Unfortunately our return flight to BHX was terrible and the airport was the main reason. We arrived early for our flight and check in was very smooth with Thomson staff managing the queue. After check in we made our way straight to security and I was impressed with how efficiently security staff processed a late number of people especially families. That's where the good experience ended. Palma airport is a cattle market and is a display of why I loathe and usually avoid travelling to holiday airports. It is overcrowded with no organisation post security. There is nowhere near enough seating so people are sitting and lying on floors causing obstructions. PMI seems to care more about making a quick profit over passenger experience. You can barely move in the departure lounge and the food outlets have queues that are ridiculous, again not enough seating at restaurants causing people to push past you and hostility between passengers. The announcements are terrible quality meaning you can barely hear news of your flight. From checking with BHX we learnt of a 90 minute delay to our flight leaving the UK. No announcement was made in PMI and the screens showed that we were boarding at 12:45 when the aircraft was still in the air. Absolutely no news was provided of our delay and before or during the eventual commencement of the boarding process. We figured it was due to ATC restrictions as the majority of flights were late and there had been some poor weather. Boarding was a shambles with one member of staff checking passports and boarding passes for a full flight taking an eternity. When we eventually made our way onto the bus to the remotely parked Boeing 757 the doors would not shut securely. We stood sweating for some 20 minutes with again no apology of any kind from ground staff. Eventually another bus arrived and we made our way to the aircraft. The cabin crew and pilots were very apologetic and offered the first good service of the day. Unfortunately we were hit with another ATC slot meaning we eventually arrived back in BHX 3 hours late. Having flown to dozens of airports around the world I can easily say that PMI provided the worst experience by far and I doubt that I will visit the beautiful island of Mallorca again just to avoid the nightmare of an airport.

We've used this airport a few times. It's not perfect but certainly not bad. It's important to note though that my experience of the airport is based on departures and arrivals out of peak times. Therefore it is possible that although I can only report short or minor delays at baggage reclaim and immigration control perhaps these delays would be scaled up at busier times. I've found that on our most recent trip that the airport was well enough sign- posted and there were easily enough food and shopping outlets to keep us and our 20 month old toddler happy especially as the departure pier we were at had a dedicated children's play area. We like Majorca for family holidays and with it being a small island where Palma is the only airport you are not going to be picking any others to get there. All in all I think it's a decent airport but a re-design of departures that means that you don't have to go through a secondary security process would be good that way you could avail of more of the facilities on offer rather than just the albeit decent facilities post secondary security for non-Schengen flights.

I'm not usually one for writing reviews but having returned from a holiday to Majorca I felt compelled to write one about Palma Airport! We had no troubles as such but the difference in security at British airports and Palma airport is quite shocking. We flew to Majorca from Doncaster airport and it took us quite a long time to get through security but I don't mind this as you know everything is being done thoroughly and you know that your plane journey should be a safe one but when we flew out of Palma airport on the way back the woman on the check in desk spent the whole time just chatting to her friend hardly looking at our passports there was nobody looking at our hand luggage on the screen as it passed through when we walked through the metal detectors I'm not even sure they were on and working as we realised afterwards that my brother had forgotten to take his wallet out of his jeans pocket which was full of euros which surely should have set the detector off! I just felt very uneasy at how lax the security was at this airport compared to other airports I have travelled through and felt that especially in this day and age the security should have been so much more efficient!

Having experienced a total nightmare in Palma airport last year I was dreading a similar experience this year. However they appear to have cleaned up their act and there is a general improvement all round. Well done and keep up the good work.

Hectic not organised they have lost my suitcase. Not friendly would not recommend this airport. The queuing was so long and only had 1 desk open which was trying to support 3 destinations. Had to run for the airplane with a 3 year old as we were that long getting through check in.

Passed through the airport in May so out of the main holiday season but it still took 1 hour 50 minutes to leave on the coach. On departure the queues were reasonable but my main concern is the cleanliness. The used nappy bin in one of the ladies toilets was overflowing onto the floor and in this one and 2 more toilets we used there was no soap in the hand dispensers although someone had signed the forms to say they had been inspected every 30 mins!

What a great experience. We had a problem with our hire car which a very helpful Information Desk agent helped with. Easyjet check-in took about 5 minutes security was 10 minutes. The place was spotlessly clean toilets everywhere we're also immaculate. And don't go thinking that it was a half-empty plane the flight was full. Was very impressed so well done Palma.

12th September and 5th September. Total shambles - 1.5 hours waiting for luggage same for hire car long waits for check-in and security. Management of this place clearly do not care about customer service and tourists are herded and treated more like animals. They do not deserve this level of custom and clearly take it for granted.

Terrible experience. On arrival at Majorca's airport (around 1am) from Gatwick the entire plane's luggage was nowhere to be seen for an hour and a half. When the bags did start coming round it still was very slow. During this time another flight arrived (from outside the UK) and miraculously they all had their luggage within 20 minutes. On our return we were checking in with a member of staff who was clearly incompetent. We were waiting for over an hour to do this and we were halfway down the queue who knows how long the people at the back took. At one point this member of staff threatened to walk off picking up her handbag and gesturing. Why this happened no one could understand. Upon getting onto the plane (straight from check-in due to the massive delays) there was no air- conditioning for half an hour. It became very hot and everyone had sweat dripping down their foreheads we complained to the cabin crew who promptly informed us this was due to Palma airport's engineering department since the ground power unit (or something like that) was out of action. Genuinely my continued disappointment with this airport in several key areas may well keep me from going to what is otherwise a fantastic holiday destination.