Orlando Airport

Not Verified | TSA lines 30 minutes or more, and the airport authority staff sitting in various places around the main floor do nothing to inform. This place used to be one of the best. I would now avoid at all costs. Horrible treatment of the flying public.

Not Verified | What a joke! The staff members at this airport are the most rude and ignorant people I have encountered in my life. Be prepared to deal with the worst attitudes possible and for no apparent reason. I have traveled to this airport many times and this will be my last! I refuse to deal with these security and ticket staff. From now on I will just fly into Tampa and drive to Orlando.

✅ Trip Verified | Honesty, graciousness and hospitality describe my latest trip to MCO last week. I was traveling there because my daughter was having surgery so my mind was scattered. Once I landed after flying for 5+ hours, I was ready to catch Uber and get to her house before her surgery early the next morning. As I was taking off an outer coat due to the 40 degree warmer weather, I set my purse down. When I gathered my things as the Uber driver came up, I left my purse on the planter. Of course when we got to her house - no purse. My Uber driver was going back to the airport and offered to see if he could locate it when I gratefully appreciated. My daughter went on line to file a lost and found report. We prayed and moments later, a detective called. They had been trying to locate me for more than 30 minutes. The Security Guard at the airport found my purse and immediately turned it in. When I spoke to the Detective, I thanked him profusely and asked about next steps. He said Lost and Found would contact me the next morning. They did - twice. They confirmed the contents with me and gave me instructions as to how to pick it up. I told them I would come after my daughter's surgery was over and they understood completely. Around 1pm the next day, I went back to the airport and found them - they were already waiting for me. I asked how I could repay them - tips, writing letters of appreciation or what. They said none of that was necessary and asked how my daughter was. All I can say is how much I truly appreciated their integrity, concern and graciousness. I will highly recommend the Orlando Airport and Orlando in general and a wonderful place to visit!

✅ Trip Verified | Orlando International Airport is definitely not a friendly user installation. You have to walk and going up and down to reach your luggages and the parking. Also the staff at security gates (TSA) are not fit to handle customers. They are rude, impolite and unprofessional. They need to retrain at Disney Institute, few miles away from the airport, to learn about what is quality service!

✅ Trip Verified | TSA/Security is horrendous and caused us to almost miss our flight. We checked the airport app upon arrival and the estimated wait time for Gates 1-59 security was 6-10 minutes. So we took our time, got some coffee, etc. My wife checked the app again a bit later and suddenly the wait time was 22-26 minutes. We hurried over and discovered the chaos that is MCO security. Several times, several lines merged into one or branched from one line to several. It was like herding cattle. The last time the line branched we apparently chose the wrong line. It just wasn't moving and when we finally got to the front we find that the bag scanner wasn't working properly. All told, it took me 47 minutes to get through security, but it didn't end there for my wife. Her bag was pulled out to be searched, along with a few others'. I went on to the gate to plead with the gate agent because we were about to miss our flight. My wife tells me that the two bags in front of hers were searched because of 1) Disney picture frames, and 2) a hairbrush. For her, it was a handful of quarters. She ran to the tram, then from the tram towards the gate. Luckily I saw her just as the gate agents closed the door. I told them she was on her way and pleaded with them to let us board. They reopened the doors for us and let us on. TSA was rude and condescending, though. I witnessed it myself but my wife tells me it got even worse after I left. We don't travel to Florida often, but it will never again be to Orlando.

Not Verified | I live in Florida but have traveled quite a bit and I have to say that MCO is the worst airport that I've ever been to. Going through the lines for security is a mess. It's like herding cattle. Today I stood on one spot, in a line, for over a half an hour. Once I got to the scanner, the alarm went off. I went back through and it was fine. The lady behind me had the same thing happen. Needless to say, I and the lady behind me, missed our flights. Going to try OIA next time.

Not Verified | I have been travelling to Orlando for over 25 years for vacation and work, and over the last 9 months this immigration situation has gone from bad to appalling. You arrive after 9.5 hours in the air to go through a small area with no refreshments or bathroom facilities and then you put your passport into the machines getting a ticket which has cleared you for entry. Once out of this area you are the herded by ill informed rude staff to meet the customs officials and get asked the same questions by these people, some of whom are really nice others can be really obnoxious. So you land at 3.30 pm and get your baggage at 6.00 p.m. Not acceptable. Get this new area sorted get your entry system sorted, get your staff trained in customer service. I have been into dozens of US and other country customs area and this is by far the worse.

Not Verified | Wheelchair passengers had to wait 15 extra minutes on the plane before wheelchairs arrived at the gate, even though they wheelchairs had been requested in advance. Then, once we deplaned and had our wheelchairs we had to wait additional time before anyone arrived to push us. OIA needs to revaluate their wheelchair service contractor and demand that they hire additional people and buy more wheelchairs. It's a good thing we didn't have a connecting flight or we could have missed it.

Not Verified | MCO being my home airport is definitely my favorite, but I have many reasons that would put this under favorites for many non-floridians. First of all I am a frequent flyer and with TSA-Pre Check you can zip through security lines here. The airport is organized and although there is a high amount of passenger traffic everything runs smoothly. There are plenty of restaurants and shopping areas as well as an Apple store which is awesome. The airport is super clean and transportation shuttles are everywhere so you will always get to your gate on time. I have almost never experienced delays at this airport even during international departures. There is also great Wi-Fi through out the whole airport. Customer service and staff are calm and helpful and always cheerful! The only thing I would add to this airport is more international gates to increase international traffic. The overall experience is amazing though, so if you ever fly into Florida I recommend Orlando International Airport!

Not Verified | I was very disappointed in the Orlando Airport. The lines are extremely long going through security and the airport employees are very rude, disrespectful and loud. I would never hire any of them to deal with any of my customers. I have been through that airport now three times, and always the same thing. I feel sorry for the first time flyer- it’s an awful place! All they need to do is be nice. If I treated my customers this way I would be fired!