Orlando Airport

✅ Trip Verified | TSA are disgusting and dehumanizing. This pig of a women was pounding on the plastic barricade and bellowing to people to move up a few inches. I was traveling for work so I had no choice. This is unacceptable.

Not Verified | We arrived later in the evening. Our plane was delayed, so we got something to eat in the main terminal. I'm glad we did, because there were few options near our gate. Because we ate first, security was short (it was horribly long before we ate). My biggest issue is that for an international airport at a major tourist destination, it is horribly outdated. For us, specifically, it is a huge lack of charging stations. We were at the gate 15 waiting area. In that area, there were 6 outlets, each with 2 outlets and 2 USB chargers. That makes a total of 24 people who can charge a device. Get with it. Most modern airports (we live in Denver and use DIA regularly, but have seen it at most other parts airports as well) have seats that charge, so every passenger has the opportunity to do so. In this information age, we all use our devices for everything from business, to email, to boarding passes, to transportation (Uber, etc.). We had been gone from our lodging most of the day and arrived with devices in need for charging. Do you have a plan for when a passenger arrives with an electronic boarding pass, but their phone dies before boarding because they couldn't charge it?

✅ Trip Verified | Absolutely horrendous experience going through Orlando International airport! During holiday season travel rush, the airport closed all TSA precheck lines and created massive queues, herding everyone into general security check lines. The staff were extremely incompetent and could not adequately direct the traffic or move the lines along. It was the absolutely worst security experience I have ever experienced of any airport, any country! Avoid MCO at all cost!

Not Verified | If I could give this airport a 0/10 I would. Driving into the airport required a toll road and most rental cars charge more without sun pass. When we finally made it into the airport the signs to return rental cars were quite confusing, we had to go around the entire airport to return our car, when we finally made it to the terminal. the TSA line was long. Food options were very limited and the bathrooms were filthy and smelly!!

Not Verified | The customer service at Nathan's and Burger King on gates 60-99 are the worst customer I have ever received. More than 15 people on line to order and only one register open. The employees show that they do not care. Nathan's always runs out of food that’s in the menu daily and even forks. Looks like no one cares about customer service at those two locations.

Not Verified | This is the third time that I have to wait so long for our baggage. That happened in July with Southwest and in December with Spirit and Frontier. Waiting time, almost an hour.

✅ Trip Verified | Terrible signage, terminal train out of service, police officer unprofessional when asked a question. I have traveled 24 round trips this year and find Orlando to be the most unfriendly airport in my long travel history. You know when NY and NJ is better there is a real problem! It is very obvious no cares here, what a shame. At the end of the day one airport has to be the worst and it’s Orlando!

✅ Trip Verified | Three planes came in together and there was over 800 people in the immigration hall with three officers on. We saw people collapse and children were crying. We waited over two hours as this airport has done away with special assistance, my wife has muscular dystrophy and is in a wheelchair. We will never again fly into this airport. It’s appalling. What a horrendous way to treat your visitors. Virgin sent us a text before we arrived apologising for the wait in the immigration hall so obviously people had complained to them.

✅ Trip Verified | Orlando International has two separate security check points in terminal B that are gate specific. Our boarding pass that we got printed a few minutes prior to going through security didn’t list a gate. Having not been to the airport before we just got into the first check point with our kids and all the carry-ons. It took about 20 minutes before we got to the TSA desk at which time they told us we had to leave and go to the other check point. We then waited in line another 20 minutes to get to the security screening in the second checkpoint line. Our complaint is that first the gate should be printed on the boarding pass as clearly the TSA counter had this information 20 minutes later. Second, there is no signage or employees going around checking to inform travelers they are in the right checkpoint. We all expect some wait at the airport but things like this are simply maddening! Further, when we talked to the TSA folks, they rolled their eyes like this is a very common thing and they wished it wasn’t that way. So my question is this, why isn’t the airport leadership taking this on as an issue to be corrected? Also, the gates for Delta were super crowded! We had to stand the entire time waiting to board, which isn’t easy with small children.

Passport control at this airport is the worst I have ever seen on this planet bar none. Our plane landed from London at 5:50pm, the air bridge took 15 minutes to dock at the aircraft. Then we were told that the customs hall was overloaded and there would be a passenger hold on the aircraft for a further 20 minutes. Despite being first off the plane we then waited in line for another 2 hours. Customs was also no better, there were a total of 6 CBP lanes open for all arriving visitors. My wife also got a secondary immigration inspection for the apparent reason that she would be staying too long (we were on 2 one-way tickets) despite us both being on the same bookings and me being admitted without question. That whole process took another 90 minutes of waiting for a single CBP officer. So after landing at 5:50pm we got to our rental car at 10:30pm. We will never use this airport again. Orlando lives from tourism and frankly with a welcome like this they can keep it. I would give zero points if allowed.