Newcastle Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 147 reviews
4/10
No Skytrax Rating
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9/10

Newcastle Airport customer review

(United Kingdom)

We chose to travel to America via CDG so that customs and immigration would be at Newcastle so avoiding the long queues at Heathrow which we have experienced previously and which now are apparently even worse. We turned up at 4.00am to find everything - bars shops restaurants - open and ready for business something CDG could learn. Security was a breeze and the staff were pleasant and helpful. Similarly on our return we were through customs and immigration in just a few minutes the staff making a pleasant change from the surly officers we have encountered at other British airports. We find Newcastle just great - now if only they would abandon that £1 per car drop-off charge.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Newcastle Airport customer review

(United Kingdom)

The queues for security are a joke due to unused x ray machines. It is normal to wait up to 1 hour for bags when landing at Newcastle and there is never any staff around when needed. I recently flew in from Schipol the bags took 55 minutes to arrive and there wasn't 1 member of staff in the baggage hall. My record so far is 1 hour 20 minutes waiting for my bags to be offloaded from a Tenerife flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
no
7/10

Newcastle Airport customer review

(United Kingdom)

Quick check-in and there's never too long a wait at security. There's a good choice of shops and places to eat in the terminal and plenty of seating areas. Arrivals however is another story. Immigration always takes an eternity - this has always been the case and is yet to be addressed by the airport. Usually don't have to wait too long for baggage. Plenty of ground transport options which are all clearly sign-posted. Great airport which would be even better if they improved immigration queues!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Newcastle Airport customer review

(Ireland)

Not a bad place but a few easy improvements could be made. Firstly finding the departure gates is rather hard go out through the duty free a bit less obvious. Not clearly signed from near security as it should be for latecomers. Many departure screens are hung high on the glass window wall - and hard to see against the light. Turn them around so that they face up or down the departure hall. The walk to the Metro is well signed but there are only machines there ones that only take coins for Metro tickets. As airline passengers minimise metal objects you may have a problem with change on arrival. Plenty of space for the number of flights reasonable facilities and a view of the airfield so there are many worse places.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Newcastle Airport customer review

(United Kingdom)

Getting through security is still a hit and miss afair with long queues often made worse by unused channels/XRay machines. The airport management need to do something about the accosting of passengers who having just cleared security are pounced upon by persons trying to get them to sign up to credit card contracts. This is very annoying. Apart from these points and general over-pricing of food and beverages the airport continues to improve.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newcastle Airport customer review

(United Kingdom)

Newcastle Airport would be my preferred choice but it is so expensive to fly from here and there are very limited destinations. It amazes me that I can travel to Manchester stay in a hotel over night and still save money on the same flight from Newcastle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newcastle Airport customer review

(United Kingdom)

Why after being bussed do you still have to walk up a horrible old flight of stairs from tarmac to building even old people with sticks. Why are there no walkways to all planes? Why busses and steps very old fashioned and not suitable for elderly.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Newcastle Airport customer review

(United Kingdom)

A great little airport in many respects except for passenger safety specifically the electronic security doors when exiting baggage reclaim area. 6 Weeks ago my wife and I were returning from holiday and as we exited the electronic security door slammed into my wife severely bruising her down one side of her body. The response of the airport has been lack lustre. No reply (other than acknowledgement) received to a letter sent 6 weeks ago. One can only conclude the airport management are happy that the occasional innocent passenger sustains serious injuries in the pursuit of security.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Newcastle Airport customer review

(United Kingdom)

The plane landed on time and then it took 1hr 20 mins from leaving the plane to get to my car parked in the airport car park. This was due to a very slow and inefficient immigration service and because so many people couldn't get through the baggage conveyor was full and not putting anymore baggage on. Last time we went we also had to queue for ages to get through immigration.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newcastle Airport customer review

(Singapore)

A sad little airport that has so much potential but is being badly neglected due to a lack of attention. Starbucks had ran out of skimmed milk - at 10 o'clock in the morning! Security was easy and no problems. Inside the departure area it was a mess tables left uncleared and showed signs of having been that way for some time litter strewn on the floor and under seats. The gents toilet was acceptable. Then it was time to find our gate finally after some difficulty we realised that we had to walk through a shop to get there. Gate 3 was eventually found along a dark corridor. Inside the Gate 3 things were generally the same. My wife sat down and almost immediately fell over backwards as the seat was very loose on the attachment rail. Some lights were either off or not working and at least two (flourescent) lights were flickering.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no