Newcastle Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 147 reviews
4/10
No Skytrax Rating
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2/10

Newcastle Airport customer review

(United Kingdom)

Charging for access to the drop-off car park. No seating unless you pay for food and or drinks. Dirty restaurants flooring every time I have visited (30 plus times per year). Poor baggage handling priority bags never come off first. Barriers at the border control force all of the sheep to meander endlessly in zig-zags to filter the queues down.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newcastle Airport customer review

(United Kingdom)

Vehicle access for passenger pickup is chaotic when busy. My daughter di not leave the terminal building for an hour after landing due to internal delays and we could find nowhere to park outside the airport without incurring exorbitant charges and possible fines from parking eye. Do not arrive at airport perimeter until you are certain the person you are picking up is through baggage collection. A very good example of rip off Britain!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Newcastle Airport customer review

(United Kingdom)

Arrived on flight at noon on Wednesday 23 July 14. Another flight had also just arrived from Paris. Long queues at passport control - there are only 4 desks. Eventually got through to find that both flights had been allocated to the same baggage belt and it was completely blocked up because nobody was taking their baggage off as they were stuck in the passport queue. After a while some staff arrived and started manhandling all the bags off the belt and put them to the side so that more bags could get on. Why were the other 2 belts not used for one of the flights?
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Newcastle Airport customer review

(United Kingdom)

Much improved environment since my last visit. The re-designed food and beverage outlets after Duty Free make for a pleasing and inviting area. Another noticeable improvement was that the area is being kept much more clean and tidy than in the past. The management still need to improve the public announcement systems which are woefully inadequate particularly the loudspeakers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Newcastle Airport customer review

(United Kingdom)

Another good experience from our local airport on a short return trip to Venice. There were 17 other flights listed around the time of our early morning departure and we had some concerns as we joined the long snaking queue for security. But with 8 lanes open and friendly and efficient staff we were through in 10 mins and into the roomy lounge area already buzzing with activity in the various shops bars and cafes. One thing I don't understand at Newcastle is why you have to present your boarding card when buying anything. Makes getting a newspaper a bit of a chore. And a few more big flight information screens would help make a better experience for passengers. We had to be bussed out to our budget flight but this was well organised. Coming back we were the last of 3 flights landing close together so the security line was a long one. Even so we were out of the airport 30 mins after having landed so very acceptable.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Newcastle Airport customer review

(United Kingdom)

For a regional airport Newcastle offers a good range of scheduled destinations. Since my last visit the security area has improved dramatically with a much speedier baggage and person search. The biggest problem still is the lack of information on screens when the waiting time shown reaches 3 minutes and stays at that figure until finally a boarding gate appears. The loudspeaker system needs a complete overhaul as the only place where announcements can be clearly heard is the toilet area!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Newcastle Airport customer review

(United Kingdom)

No drinking water fountains supplied in departure area have to buy bottled water at high prices and they expect you to produce a boarding pass to buy it what nonsense. Arrived back 00.10 15 Sep 2013 got luggage slowly and finally got to long stay car park bus stop at 00.40 and had to wait 20 minutes in cold for bus having spoke to operator on intercom but got nowhere not even apology it does not take 20 minutes to drive around car park. 5 minutes later I was driving to exit barrier but could not get out as the barriers had their power turned off and would not accept ticket. Spoke to operator who switched them on put ticket in barrier did not lift and said I owed them £80 although I had a prepaid ticket with supposedly number plate recognition. Again had to speak to operator and had to fish out booking reference before the barrier was opened. Do you need this hassle at Newcastle airport parking I have used off airport parking on previous visits and have picked up car and driven home in less time than this. On my experience do no use on airport parking you do not have to put up this hassle.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Newcastle Airport customer review

(United Kingdom)

Arrived from Salzburg yesterday just after noon to be met with incredible chaos at arrivals. The stewardess on our plane pointed out that we were in for problems as the Emirates flight had just landed. I appreciate that one has to queue for passport control as regulations are now more stringent but what really annoyed me was the lack of staff (including managers) to cope with what they must have known was going to be a chaotic situation as the luggage carousels jammed. The people who should have collected their cases were held up in the massive queues at passport control while those of us who had struggled through had no cases to collect because of the blockage on the luggage belt. You must have known this was going to happen but had not drafted in staff to cope by stacking the cases along the walls and keeping things moving. The parking was equally disorganized - probably intentionally to increase revenue from parking fees! I was over an hour from landing to leaving the airport - not good enough.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Newcastle Airport customer review

(United Kingdom)

I travel through NCL regularly with good reason. It's a very welcoming airport. Check in tends to be really quite quick. Passport control there is normally no queue whatsoever and since opening the security area extension I've never had to wait longer than 5 minutes! and the security staff were very friendly! there is also security fast track available. Through security there is plenty of shops and food outlets at the time cleanliness was not the best but I was there at the busiest time of day. When Arriving at Newcastle I've never had much of a long wait at passport control last time was only 10 minutes then got right through to baggage claim which didn't take too long at all! Love this airport but could do with expansion.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Newcastle Airport customer review

(United Kingdom)

Went to Tenerife in July 2013 outward bound flight was no issue and good friendly service. My problem was the return journey. I know from experience at Newcastle airport that of all the airports that I that I travel to (many with work) I always find that Newcastle comes at the bottom of the list for queuing time at immigration and waiting for baggage. The flight return time was to land at 1.30am and I had 4 small children in our party. We landed at 1.40 am and we did not receive baggage until 2.45 am - 1 hour 5 mins for baggage to travel 150 yards! I could have travelled to Paris in the same time. Add at least 1 hour onto your travel time when using this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no