Newcastle Airport

Not Verified | I used Newcastle Airport in Feb/March for my recent trip to Chicago, and all was great apart from security. Check-in was a breeze and there was no queue, there were 2 staff on the desk checking people in and as we were part of a group, they both checked us in to make it quicker. I was looking forward to travelling through security as I knew they had brought in the new security equipment that would speed up the process, however this was not the case. Upon arrival to security, there was no queue which was brilliant but we soon ended up being stuck at security for quite some time. When travelling through Newcastle I have never had to take my shoes off but as soon as I went through, they swabbed my shoes and made me take them off so they could go through the scanner. Every bag that went through the scanner was rejected and had to be swabbed/checked, and they only had ONE person doing this, with staff even looking confused as to what they were doing/what was going on. The whole purpose of this new equipment is for passengers NOT to take their electronics out, however every bag that was rejected had to have the electronics out and swapped/checked which defeats the whole purpose of this equipment. In total, even though there was no queue, we were stuck a security for around 15/20 minutes which has defeated the purpose of what this technology aimed to do.

Not Verified | My wife was having trouble getting her handbag through security. After much rummaging by the security officer, he pulled out a penknife. My wife was mortified. The knife had belonged to her brother, a farmer, who had died some years previously. She became visibly upset and the officer got quite concerned. He said not to worry, if we would go to the shop, get an envelope and stamps he would post the knife back to her. Got home from the holiday to find the knife duly arrived. What a kind and considerate man, thank you very much.

Not Verified | Terrible airport. Not enough seating before check in. Once checked in not enough seating and bad loud music like in a nightclub. They need to announce gates much sooner as most gate seats empty as everyone is kept piled in the noisy pub area. Not a pleasant place.

Not Verified | The female security attendant was unnecessarily rude and impatient with my 82 year old mother, totally unacceptable. Attitudes and behaviour like hers will make travel very difficult for older / infirm passengers. What amazes me is that the North East has to be one of the friendliest places on the planet. This is absolutely not reflected in airport staff at this airport.

✅ Trip Verified | Over 24 minutes to get through passport control. Travelers and staff looking cold and tired as midnight passes. 4 flights luggage all coming onto 1 carousel. 2 others silent and still. It was an opportunity to shine and it wasn’t taken- even a hot drink would have made it more bearable. No explanation for delays given by any staff

Not Verified | Luggage belt was broken down so they asked us to leave all luggage by the counter, as expected we arrived to our destination to find that one of our luggage went missing.

✅ Trip Verified | Contrary to all of the recent negative press about airports and their staff, our experience flying and coming back in was seamless. Given the pressure that all airport staff are under, they are doing an amazing job and are doing it with a smile. We travelled down to Newcastle from Scotland and stayed in the Premier Inn the night before. I would have no hesitation in using this airport again. Well done to all of the staff.

✅ Trip Verified | I suddenly needed to use the special assistance service at Newcastle airport in order to go on holiday in May 22. I had seen in the media the chaotic scenes at some uk airports and in addition the issues for passengers with disabilities. I never expected Newcastle special assistance service to contradict the horror stories but it certainly did. To put it simply they excelled and you should go on holiday via Newcastle with absolute confidence. What an amazing service. They have some of the most friendly helpful and professional staff who cannot do enough to help you and put you at ease. They explain what is happening throughout the transit process in the airport. To and from the aeroplane. Through security to baggage collection even right through to getting in the taxis home. They get you through.

✅ Trip Verified | My husband and I have never used Newcastle airport before but I though we would give it ago and this time I need special assistance as I'm waiting for spinal surgery and loosing the use of my hands and feet. I booked it easily enough with Ryanair and the special assistance was easy to find and I found the staff very kind and courteous and nothing was too much trouble. We arrived the 3 hours before we travelled as per the warning message from Ryanair, so the special assistance man took us through the process of X-ray and boarding cards so easily and left us for a drink and they came back when they said for me and everything was perfect except the food area was slightly dirty but the special assistance people all I can say thank you for making my travel easy and you all were brilliant.

Not Verified | A proud city with a great airport deserves a clean airport. Arrivals is full of litter (mainly food related), spill stains (drink related) and dirt. This is sad. My wife (arrivals) says toilets are filthy too. Come on guys get a grip, before the rats move in to clean for you!