Newark Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 417 reviews
2/10
No Skytrax Rating
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2/10

"It was like an oven in the terminal"

(United States)

Not Verified | Terminal B-1 (gates 40-49) at EWR sucks! I was flying through here to Detroit. The security line was a mess with rude agents and the process took way too long, most of the restaurants in the terminal were closed and the ones that were open were way overpriced, and the terminal had no air conditioning in the middle of July. It was like an oven in the terminal and there was one dingy old fan for ten gates. Also the carpet was dirty and there weren't enough seats. It's like this terminal was made in the 60s for turboprop planes and never redone! Somehow, LaGuardia is significantly better than EWR. Never again.
Experience At AirportDeparture Only
Date VisitJuly 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"seating is very limited"

(United States)

Not Verified | Worst airport ever. Got in at 11.00pm after a 9 hour flight and had to get another 5 hour flight 5 hours later, so we needed a place to sit and relax. The seating is very limited. Most airports provide rows of seats, however this airport has replaced the normal seating with large tables with limited seating that is somehow meant for ipad surfing at the tables and there seems to be a charge for this. The few row of seats that still exist are divided by metal arm rests which prevent the overnight waiting folks from stretching out, and definitely prevents mothers from holding babies and children, a very family unfriendly airport. It simply does not accomodate families at all. The alarm at the gate door keeps going off. It has been going for over an hour. What good is an alarm if the staff does not come and investigate. Customs requires a checkin at a kiosk. We tried four kiosks, and none if them actually worked. One man was helping people, and he was nice enough, but he couldn't get them to work either. He said the internet connection was slow and they have problems with this all the time. Really? Fix this! We finally managed to get the 5th kiosk to work, but it took us about 20 minutes. Then there was the line for the agent. Then there was the line for the luggage. Then it spit us back out into the unsecured area and we had to go back through TSA. The food look awful and was horribly overpriced. We waited to purchase something on the plane. We weren't about to buy poor quality overpriced food at this airport. Bathrooms were filthy. The tables with the ipads are filthy underneath. The chairs are bolted to the floor so apparently they can't get in there to clean. The way the seating was arranged is not family friendly. Worst experience ever at an airport.
Experience At AirportArrival and Departure
Date VisitJuly 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"security ridiculous"

(United States)

Not Verified | I entered International from the Port of Spain heading on to Washington Dulles. I cleared customs, rechecked my baggage on the green route and tried to take a shuttle to Terminal C. it didn't work. I was told to walk by a customer service agent. So I did, and found that I had to go through an entire security line again! By doing so they took three hot sauces from Trinidad I brought back for family and friends. I did not think at any point I'd be going through security again so I had put it in my carry on after buying it at a shop at the gate in POS. I've never had to reroute to security after landing and having a connecting flight. I nearly missed my next flight too. The airport was dirty, the signage confusing or lacking completely, and the security ridiculous. Never again.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a great airport to avoid"

(United States)

Not Verified | I got off the jetway of an SAS flight from Stockholm to Newark to Phoenix. That was the last good thing that happened at this airport. All the bad things that happened: 1) Passport Control/Customs: Huge line, took nearly an hour to get through, because half the kiosks were closed or broken and half of the agents booths were unmanned. The staff providing directions were unintelligible most of the time. 2) Baggage check: Signs directing me to transfer my bag after customs were confusing. I ended up in a line for United Air when I needed to be in another terminal. 3) Inter-terminal transportation. Train between terminals was down, and nobody could determine if it would be up any time soon. Worker yelled at people that they could walk, with no other info. 4) Signage - sucks. 5. Walk between terminals was long, over broken sidewalk. Because of that (and #3) I nearly missed my checkin. All in all, a great airport to avoid.
Experience At AirportTransit
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"TSA seemed understaffed"

(United States)

Not Verified | Started with check-in. My bag was placed on the belt without my bag tag given to the agent. She initially pulled up the wrong travelers to get us checked in. TSA seemed way understaffed and very slow. Nothing was clear about what lines were what. It was very chaotic. Then nothing was open at 10am to eat except for two small coffee shop type places. Green Bean Coffee customer service was awful. The guy at checkout kept checking his phone. The breakfast sandwiches were cold and smoothies were not available but on the menu.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"airport is dirty and poorly kept up"

(United States)

Not Verified | To say that Newark is a "terrible airport" is a compliment. Any words to describe it are not for publishing was they are so awful and profane. The personnel are not a happy and helpful bunch. They're doing you a favor to be there. You feel that you are imposing on them. The airport is dirty and poorly kept up. The USA is the only country that I know of where luggage trollies are rented. Welcome to the USA. This is not what we are all about. Customs is a joke. They're understaffed, unfriendly and belligerent. The redcoats (non customs officials) herd and yell at you like cattle and remind me of what my grandparents told me when speaking of concentration camps. This is Newark International for better or worse. Mostly for worse.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"a terrible airport"

(United States)

Not Verified | Newark is a terrible airport. From the unfriendliness of all the staff to the small boarding areas with pitiful options for food and beverage at your gate. I will never fly out of here again.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"only gets worse with age"

(United States)

Not Verified | My home airport for over 50 years and only gets worse with age. While they have updated the terminals over the years customer service is poor to non-existent. Recently flew back from Barcelona on Sat. 5/25/19 (holiday weekend) and trying to get through US Customs was not only a nightmare but a national disgrace. At 3pm only two (2) yes that's right 2 were on duty to check through hundreds if not thousand of flyers entering the USA. A near riot nearly broke out due to the people having to wait over 2 hours for no other reason than poor staffing. The agents on duty were slow as sap in January (apparently they deal with this low staffing all the time) and have no sense of urgency in getting folks through customs. I was told this was normal staffing levels. As an American I gotten use to poor service in public transit but it does leave a sour taste with foreigners entering the US for the first.
Experience At AirportArrival Only
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"Worst airport in the country"

(United States)

Trip Verified | This airport is always backed up and causing so many delays. They delay flights all the time for the stupidest reasons and the tsa lines are slow the drop off area is always a mess. Worst airport in the country.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"dirty, inconvenient, dated"

(United States)

Trip Verified | Short and sweet here: Travelers apparently rated this the worst airport in America in 2018. That's unfair only to the extent that other airports probably don't deserve to be denigrated by even being included in the same category as Newark Liberty. It's dirty, inconvenient, dated and inefficient, staffed by a lot of incompetent and unfriendly people, and the area around it is bleak even for a generally bleak spot like northern New Jersey. They should just flatten this place and route traffic through other places that care about doing a decent job and know how to do it.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no