Newark Airport

✅ Trip Verified | This is fairly good airport. It is clean and the ground security are efficient. We had an easy peasy check in and boading time when we were there. There are plenty of food options in the airport and wifi is available.

Not Verified | Everything is wrong about this airport. Why cant they they have areas for smokers? Wouldent affect the non smokers at all so why cant smokers smoke when they want to smoke here? Our plane was delayed, and we had to buy some food. But at what prices? I have never paid so much for so little. 11$ for a Pizza slice! Gate was changed 3 times, and every time we had to pass people coming out from Security check.

NotVerified | I am outraged. Our flight was delayed for an hour, and then we had to wait an hour after we landed to get off a plane. Now we have to wait two hours to get our luggage because they won’t tag the bags out until then.

Not Verified | Plane on time and no gate available, this was Terminal C, United Airlines, more than an hour waiting for a damn gate. Sat on this plane tired and hungry. Unbelievable.

Not Verified | Crazy situation at Newark after arrival from Heathrow. Hundreds of people came in from various flights but initially only 3 operatives were working. Eventually ( and I mean eventually!!)another 3 desks opened. While I understand the need for security , it was very frustrating to take 2 hours to go through immigration after an 8 hour flight when all it would have taken would have been more operatives being employed who could deal with passengers more efficiently and effectively. On the other hand, on return to the airport to Heathrow, security staff were laughing and joking with children and passengers and shouting out which computer games were the best which seemed to me inappropriate for such an important role. I mentioned a stray case which seemed to have been left. The response was less that concerned! Beware Newark!!

Not Verified | Totally disorganised and unhelpful. Airport machines are stupid. 2hours 20mins in transfer and the whole time was spent queuing and stressed. Their unhelpful attitude really does not help, we just made our flight out of Newark

✅ Trip Verified | I have never seen a more demoralized, slow, and unmotivated TSA team than the one working at EWR. Not to mention unbelievably rigid. Nowhere outside of Newark airport does the TSA so unapologetically take your belongings. For instance, they threw my Nalgene water bottle in the garbage because it had the tiniest amount of water. Face wash that I was allowed to bring on the plane on the last flight was thrown in the garbage. It’s slow, chaotic and unfriendly. What is management doing to these people that they operate at such a low performance level? From the moment you step in the airport your accosted with terrible customer service. This place contributes to NJ’s poor image throughout the country. As an NJ native, it bugs me that we do so poorly.

Not Verified | On no level did this airport succeed in providing a satisfying or even acceptable experience. Have had far more pleasant and efficient experiences at airports in Africa, Asia, and Latin America in supposed 'third world countries' than at this abomination. I am a native born American fluent in English, yet there was virtually no signage, unjustified delays, no information, my gate and departure time was changed three times, exceptionally inefficient management of space (inadequate space for TSA and always between gates), filthy and overcrowded bathrooms, an obnoxious and distasteful obligatory system for making an order at a restaurant, pathetically high prices, overworked and insufficient quantity of staff (who were also largely uninterested in being helpful), exceptionally poor connections between terminals. Over an hour for the luggage to make it from the plane to the baggage rotisserie. Then a chaotic and poorly designed means to re-deliver baggage for a connecting flight. There were a good number of plugs and outlets to recharge a laptop of phone. That is literally the only redeeming thing I can say about my four hour misery in this airport. Avoid at all costs. This airport is a travesty and an example of how poorly designed, inefficient, and unpleasant so much of America's infrastructure has become.

Not Verified | The staff here is among the rudest people I've ever encountered (except for the lady in customs.) I flew in from Barcelona and everything was fine until we got to security going back in. This one TSA agent gave a nasty attitude to every person in line, making a big deal out of putting items in the bin. In terms of food options and shops, the airport is decent. However, I'm giving the airport a low rating solely because of the staff.

Not Verified | We travelled through this airport for the first time, and having been through many of the airports in the world, this one is on the bottom of the list with NAIA Manila, as well as most African airports. It is hard to believe this airport is in a first world country, as the service and facilities (in Terminal A) are pathetic, to say the least. It is hard to find anything that worked well, and in addition, Terminal A food options are severely limited. Will do everything possible to not use this airport again.