✅ Trip Verified
| Me and my husband we're going on an outbound flight heading for Copenhagen, but sadly, we had to experience Newark airport first. This was by far the worst experience either one of us had of an airport. Both being in our 30s, we have travelled a fair share and seen different kind of airports in different countries, but this was shocking! Our carrier (SAS) informed us to be at Newark airport approx. 1,5-2 hours before departure. But since the weather was a bit off in N.Y.C, we decided to go out to the airport almost 3 hours before departure at 11.30 pm in the evening. As luck would have it! The airport is extremely disorganized, with few signs pointing you in the right direction and not even informative calling in the loudspeakers. Instead, airport staff were going around yelling and shouting seemingly important info, such as that some passengers had to go ahead in line or were missing. Absolutely shocking. The security process itself was also a joke, and very, very time consuming. We stood in line for our security check 1 hour and 45 minutes. The procedure was very shattered and whimsical, and the staff was borderlining on being rude, screaming in peoples faces to remove their shoes. Why not put up a bunch of signs in different languages that explains the security process instead, so people can read and understand while standing in line? That would save both time and frustration. Not all security checks are the same either. All in all, being spoiled by the efficent security and customs in Copenhagen and Amsterdam, it was a nightmare going through Newark airport. There's certainly room for some massive improvements, and hopefully, improvements and effiency are on the top of the list of what to do next at Newark airport. The best advice we can give you, is to be at the airport with very wide time margins. It takes longer than you think (almost forever) and it's not an uncomplicated system. At least for departures, in this regard.