✅ Verified Review
| On arrival at New York JFK we were separated into queues - one for US citizens and one for foreigners. It took over an hour just to reach the ESTA machines. Due to poor signage, we asked what we should do with our little printouts from the machines and were directed along a corridor. Seconds later we were bellowed at by someone asking us to get back in the line. We explained that we'd been sent through but to no avail. We then collected our baggage and then we queued up to leave the airport and give another rude and sullen employee our stamped ticket. Altogether we had waited almost 2 hours. The taxi queue outside was unbelievable. Not due to lack of taxis but to the traffic chaos outside. Everyone for arrivals and departures are at the same place. Cars, buses, taxis with lanes constantly blocked by people stopping wherever they felt like it to unload / load etc. An employee ran up and down, yelling and blowing a whistle to keep the traffic moving. Nowhere is adequately signed e.g. Stand A, B etc. There is just one sign - Passenger Pick up and Drop off. I assume this means along the whole length of the airport. Hence no-one knows where exactly to wait. Everyone asked everyone else what to do. It was absolute chaos. In the queue for the taxi passengers further down were always trying to cut in but after an hour and a half wait, I couldn't blame them. From leaving the plane to getting a taxi took 3.5 hours. Overall the airport is poorly signed, with most monitors showing advertising instead of information. It is a challenge to find the toilets. Seating is limited and the whole atmosphere is stressful and unwelcoming. As for the airport staff - loud and rude is all that I can say. Never again, not even with a connecting flight.