| For a city that professes to be the "best in the world" I can only say that my experience at JFK was an omen of what was to come. I hated the cynical, money grabbing nature of the city but the airport was just beyond awful. Arrived at 16:30 expecting to be in and out of immigration in an hour. Immigration hall was packed to the rafters with people off previous flights. No desks were open and there was just one staff member wandering about looking bored and not acknowledging anyone. A sign above stated waiting time was 90 minutes, which bearing in mind the amount of people waiting to go through was a bit of a stretch I thought. 2 hours later, one desk opens and we were shuttled like sheep through a maze of queues. Kids were crying, people were sat on the floor, an old couple constantly appealed to the one security guard as to why more gates were not open, only to be stared at with no response. Rude beyond belief. The heat was awful, there must have been 600 or more people queuing. After 3 hours one more gate was open so the queue started to flow a little quicker, but again, by now people were becoming fractious. Another two plane loads arrive making the heat unbearable and space at a minimum. There were no chairs to sit or places to buy water. Eventually at 9 oclock, 4.5 hours later we got through the immigration queue. I cannot describe what an ordeal it was. The staff were rude, unresponsive, gave no explanation or apology for the interminable wait, and cared not for the distress suffered by the young and old. We arrived at our hotel at 11 at night. A whole evening wasted in that damned hell hole. I have spoken with others who confirmed that this is about normal for JFK. So if you can find another means of getting into the city, do so, try another airport, because this was positively third rate treatment. Disgusted!