"Why is there no recycling available"
Rachelle Geerds (United States)
Not Verified | Why is there no recycling available in the New Orleans airport? In a city that consumes more than most, we must step it up and provide throughout the airport! We need to act like an environmental friendly, progressive city to move forward! We need a glass recycling company above all in Nola! Please act responsible and get it done!
Experience At Airport | Departure Only |
Date Visit | June 2021 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"I miss the old terminal so much"
1 reviews K Martin (United States)
✅ Trip Verified | New terminal is the worst case of the "emperor has no clothes" ever. Uncomfortable. Poor design. Passengers huddle behind the few available walls to shield themselves from the blinding sunlight flowing in unfiltered through voluminous windows. There is no place to hide. Inadequate seating. I miss the old terminal so much. What a waste of money! And the news media seems to be complicit in this boondoggle. This is not a Mercedes with four flat tyres, this is a Pinto with no tires that has been stripped for parts no one wants.
Experience At Airport | Arrival and Departure |
Date Visit | March 2020 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"did you recycle the toilet seats"
Norma Clark (United States)
Not Verified | I travel a lot and all over the world. I was happy that New Orleans upgraded to a newer facility. However, did you recycle the toilet seats from the old airport? The disgusting plastic that you have to click the green button? Well, the one in my stall was jammed! I have to say that I am embarrassed that an airport as new as this one is not as clean as most airports I fly in & out of. I'm proud of my city and wish that it would take care of itself.
Experience At Airport | Arrival and Departure |
Date Visit | February 2020 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"they failed to transfer our luggage"
Robert Quinn (United States)
Not Verified | New Orleans airport (MSY) seems completely average compared to other airports, except for one thing: they failed to transfer our luggage as we changed flights to Kansas City. This was a huge problem since I had checked on a laptop and a lot of our children's clothing from a lengthy stay in Florida. They had to send my luggage through a different flight and I wasted a lot of time returning to pick up the luggage at a later date.
Experience At Airport | Transit |
Date Visit | February 2020 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"this airport's cleanliness is below standards"
Yvonne McClain (United States)
Not Verified | Please have your cleaning staff clean on a more regular basis. The bathroom toilet fixture was broken, dusty and the trash bin was full with a dirty bandaid on top. The floors were dirty. It was very apparent they had not really cleaned the floors. For a new airport, I was disappointed on the conditions of the airport cleanliness. The white columns are dirty around the floor base as well and the hook on the door to the bathroom was broken. As someone who was excited about the new airport, lack of care was disappointing. In comparison to ATL, DFW, JAX, DEN, PDX, FLL, TOA, MCO, this airport's cleanliness is below standards.
Experience At Airport | Arrival Only |
Date Visit | February 2020 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Recommended | yes |
"the TSA set up was a giant fail"
Jennifer Rockwood (United States)
Not Verified | Poor design in passenger drop off and pick up areas. Absolutely a mess and people were so frustrated that no one could move that it became dangerous. The ticketing area was fine but the TSA set up was a giant fail as well. The agents could check people faster than the lines could clear through the scanners so the agents sat idle much of the time and the entire line just was in a dead lock. Once inside I noticed there were only a few restrooms (2 per terminal), all with very long lines (on a Tuesday mid-morning). Gate seating areas were ridiculously undersized for number of passengers on a plane. There was seating for about 50 with the gates directly next to us both filled with their own passengers so people just sat on the floor in the walkways. Not safe! If they intended for overflow to go into next gate they have to plan for that in staggering schedules. Overall I really don't understand why they built this. It is undersized for current needs with no room for growth in the industry. The trend is more people traveling and they seem to be expecting the opposite. Pretty much frustrated with poor scaling the entire morning. We are told to get there with much time to spare (by TSA) but there is no where to go. I will avoid this airport whenever possible. Yes it was pretty.
Experience At Airport | Departure Only |
Date Visit | February 2020 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"it is filthy"
Jon Ramsey (United States)
Not Verified | The new airport in New Orleans is a beautiful structure - the architect Cesar Pelli did a wonderful job. Everything else was designed by hacks and engineers no doubt selected for their political patronage - because they obviously have no design talent. The garages and drives and signage are not any better than third world airports. Think Orlando, Chicago and Miami airport landscaping and signage - all beautifully designed and maintained- not New Orleans - no design talent anywhere outside of the terminal - a waste of a billion dollars! The biggest problem with this 10 week old terminal is that it is filthy - I have been through the airport 4 times since it opened in November and I can attest that the floors have not ben cleaned once since opening. The same stains and dirt piles are on the floors. They have been swept clean by the lazy airport staff, but never washed clean. What a shame after the efforts put into the design and great layout. Atlanta and Detroit airports are all run by similar politically connected vendors- but they are spotlessly clean and beautiful. The New Orleans folks just don’t care about being clean - what a shame. Maybe the mayor is a slob and doesn’t know what clean is - because if she ever traveled anywhere else - she would understand that you need to clean floors every door when millions walk in them. Slobs - all slobs. Wake up New Orleans and clean this building!
Experience At Airport | Departure Only |
Date Visit | January 2020 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"new airport is a real mess"
Vicki Bernard (United States)
✅ Trip Verified | This new airport is a real mess. Baggage takes 45 minutes to come out, then on wrong belt. No signs in airport to direct you to where food might be if you don't want an expensive sit down restaurant. People in and out of airport are rude. Taxi cab people were screaming at tourists yesterday, 1/14/20. Lines are long for taxi. Uber and Lyft had at least 100 people in it. Only one lane for taxi and arrivals to depart. When my ride picked us up it took 24 minutes to get out of airport area and headed to interstate. The one lone security officer directing the gridlock blew his whistle constantly at people trying to pick up their passengers. There were several people arguing in rideshare line because of long lines and no line organization. I flew on southwest 561 from LGA.
Experience At Airport | Arrival Only |
Date Visit | January 2020 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Doubt if I'll ever come to New Orleans again"
J Gina (United States)
Not Verified | This is the worst airport design and customer service I have ever experienced. Take the rental car signs off the airport parking direction signs! I drove around the airport parking lot 3 times following the rental car signs before I finally saw an employee sitting off in the cut and asked how to get to the rental car lot. She got annoyed when I didn’t understand her lackluster directions (take a right at the light and then another right?) and said “I don’t know” and turned away from me. Finally found a >10in. sign with no lighting by it that said rental car return. Horrible. Doubt if I'll ever come to New Orleans again and if I have to, I’ll drive.
Experience At Airport | Departure Only |
Date Visit | January 2020 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Its getting worse not better"
V Carter (United States)
✅ Trip Verified | Bags take forever to come out. When I got to baggage claim my bags didn't come out for 40 minutes. This is absolutely ridiculous! Its getting worse not better!
Experience At Airport | Arrival and Departure |
Date Visit | January 2020 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |