New Orleans Airport

Customer Reviews

No Skytrax Rating
Facilities 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 14 reviews
4/10
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2/10

New Orleans Airport customer review

Review by (United States) 26th June 2015

Torn seats, tables that look like they have not been wiped for weeks. Carpet stained and water damaged. Check your flight before heading here, you do not want to be stuck here for a long period of time.
Experience At AirportDeparture Only
Date Visit25-06-2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
no
3/10

New Orleans Airport customer review

Review by (United States) 17th March 2015

The airport terminal and facilities are absolutely disgusting. I didn't want to sit in any of the seats because of the filth and grime. The gate area smelled and the bathrooms were hideous and unclean. I didn't see a single facilities attendant the entire 2.5 hours waiting for my plane. The trash by the restaurants was over filled and garbage stacked all around it.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

New Orleans Airport customer review

Review by (United States) 22nd March 2013

The airport is now cleaner brighter and more pleasant to navigate than in the past. However food offerings post-security are somewhat limited particularly since there is no airside access between concourses. The security areas are not large enough to process peak-time crowds leading to potentially lengthy waits. Finally there is a curious shortage of seating in certain gate areas (such as the US Airways gates) leading lots of people to sit or lie on the floor. The new consolidated rental car centre has been completed which is within walking distance from the terminal and very convenient compared with off-airport facilities.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

New Orleans Airport customer review

Review by (United States) 23rd December 2012

This place is in need of a steam cleaning. Beyond that the food choices past security are pretty limited. Actually they're limited before security as well. For a city that depends so much on tourists they need to the gateway for visitors in better shape than it is.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

New Orleans Airport customer review

Review by (United States) 24th June 2012

Check in was pretty painless and quick however the only options for food and drink in the United gate area were vendors and one cafe with pre packaged food and hot dogs/sausage on a roller grill like you get at the gas station. We opted to go early to the airport and get lunch/drinks - wrong choice. Make sure you ready before you get here!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

New Orleans Airport customer review

Review by (United States) 1st April 2012

The D concourse expansion is now complete so there is now a new coffee shop and another sundry shop available. An additional security lane for D looks like it is almost ready as well. In the next year the D and C concourses will be connected past security so that will improve the food and shopping options and allow everyone to access the sky club in the D concourse. Baggage claim is still a dungeon due to the low ceilings and separate areas. A new on-site rental car hub is under construction which will be a huge improvement over the current take-a-shuttle-to-someplace-in-the-neighbourhood approach.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

New Orleans Airport customer review

Review by (United Kingdom) 1st May 2011

Departed from the D gates the queue for security looked very long but was processed speedily. The facilities were very limited but we ate at Jester's restaurant which was surprisingly good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

New Orleans Airport customer review

Review by (Japan) 27th March 2011

Check-in adequate but the terminals especially Delta's are void of options for eating or shopping. Thankfully there was a Sky Club in that wing. Seemed old and a bit dark.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

New Orleans Airport customer review

Review by (United States) 2nd June 2010

The airport terminals were renovated post-Katrina and the design is much improved with wider corridors better lighting and more open spaces. Security queues moved quickly during a busy holiday weekend. Food beverage and concession options are bare minimum limited to overpriced snack and sandwich shops and nothing reflecting New Orleans' rich culinary traditions. Road access to/from the terminal was also much improved post-Katrina. The rental car facility was moved off-airport but is only a 2-minute shuttle ride away.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

New Orleans Airport customer review

Review by 7th June 2009

Went through MSY twice last weekend. Arriving is a breeze. Ground transportation was easy to find. We had a long wait before departure. Check-in by kiosk was easy and there is a decent selection of shops and food landside. Security was fast with a two minute wait at maximum. The amenities on the D Concourse (Delta) were very limited. Food kiosks (expensive selections). But there are enough power outlets to make do with a laptop and some of the gates not in use had nice panoramic views of the active runways.
no
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