Nashville Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 9 reviews
7/10
No Skytrax Rating
Sort Reviews by :
Show
7/10

"the service is super slow"

(United States)

Trip Verified | Nashville airport is notorious at taking forever to get the bags unloaded to the carousel. We wait an additional 20 minutes just to get a bag. This happens all the time. The staff are nice but the service is super slow.
Experience At AirportArrival and Departure
Date VisitNovember 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
5/10

"not a pleasant experience"

(United States)

Verified Review | We checked into the counter to the friendliest agents we've seen in a long time. The security checkpoint was understaffed and the woman checking us in was unpleasant to say the least. No smile, crabby attitude and just not happy with her job. She asked a co-worker for some help as she had already called for help three times. I was TSA prechecked, but ended up having to take my belt off and go through again. Then my bracelets and go through again. And then once more through and a final pat down. All the agents here were friendly and just doing their job, but next time I think I'll just go through the regular line and it'll probably go smoother. Not a pleasant experience.
Experience At AirportDeparture Only
Date VisitApril 2017
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
8/10

"Nashville you're doing it right"

(United States)

Verified Review | I've traveled for years - this is the first airport I have ever reviewed. Nashville staff were amazing - the TSA in most airports are the worst part of traveling! Most agents have an entitlement attitude, Nashville Airport TSA was excellent, something I've never experienced in an US airport. The staff were nice, the airport to was clean, and they had live music to ease you. Nashville you're doing it right, everyone seems to be happy - as a traveler I left as content as I arrived.
Experience At AirportDeparture Only
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
9/10

Nashville Airport customer review

(United States)

I have been flying from Nashville Int'l since 2009. The airport is clean the staff are friendly and helpful. Security staff are polite and efficient waiting areas are good and food/drink facilities are all right. All in all I have no complaints.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Nashville Airport customer review

(United Kingdom)

Arrived from CLT on US Air left on Delta to ATL. No problems very short queuing at check in and security. Car hire facility could not be closer it is a muti-story garage across from exit doors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Nashville Airport customer review

This airport has made huge improvements over the past few years with shops and dining. My trips have always been trouble free with a short line in security. But unless your flying with Southwest you are probably going to have to change planes.
no
4/10

Nashville Airport customer review

One of the most convenient airports if you're renting a car. Car return is immediately adjacent to the terminal. You'll be at the ticket counter within 5 minutes walk after dropping off your rental car. Security line a bit long on most recent trip but it was the Friday afternoon before Thanksgiving. Airside is excellent - no long taxi or ground waits due to traffic (unless its a hold due to the destination) at BNA. Just wish there were more nonstop flights to west coast.
no
na

Nashville Airport customer review

A midsized US airport that unfortunately doesn't have much to offer. Pleasant staff aside restaurants/food options and the essential shopping distractions are rather inadequate.
no
na

Nashville Airport customer review

Nashville is my home airport and while I must stifle a slight laugh about us being an 'international' airport I must say that my only 'bad' experience has been the slightly undermanned security line (or two). But in all my times flying out of Nashville I've only encountered bad security queues maybe twice. I find the parking to be easy - go Economy instead of long term (cheaper closer) and all the check in staff to be friendly. I've been flying international of late (BNA-ORD-LHR) and encounter almost no hassles. My only wish is for some sort of duty free shop and a currency exchange place with longer hours. If your flight leaves past 4 pm good luck getting any foreign currency.
no