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Naples Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 19 reviews
3/10
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1/10

"airport is just unbelievably awful"

(United Kingdom)

This airport is just unbelievably awful. On arrival we were left waiting on the runway for 30 minutes as no one would open the doors. When we got to the carousel we found that 2 planes had arrived but the luggage had not been unloaded so we had a 2 hour wait. Coming back was even worse. Our flight was at 11.30am and our coach arrived at the airport at 9.30. What we did not know was that only one coach is allowed in the airport at one time so we were left in a holding pen for one and a half hours. After queuing at check-in the time was 11.25. We ran the half mile to the boarding gates only to find a queue of around 100 people waiting at passport control. At 11.50 we were allowed through and only when we were through did my partner and myself realise that we had each other's passports. We eventually boarded at 12.25 totally stressed out. We would love to return to Italy but there is no way that we could endure Naples Airport again.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

Naples Airport customer review

(United Kingdom)

This has to be the worst airport I have been to. The man at the check in desk was completely uninterested and ended up checking our bags into another flight. How hard is it to put a bag on the correct plane? We also narrowly missed the flight because there were 2 men on passport control and hundreds of people. Whilst sat on the plane the bags were only just being put into the plane. The captain announced that 26 bags had been lost but had now been found and were on their way to the plane. This is by far the most unorganised airport in the world and I feel sorry for anyone having to deal with their service.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages N/A
Airport Shopping 12345
no
na

Naples Airport customer review

(United Kingdom)

I have never travelled to a place even in a third world country with an airport like Naples. Arriving with Thomsonfly on 6th June from Manchester we were met by a Thomson representative. We were then expected to walk dragging our suitcases along a footpath for about 500 meters to brick wall surrounded coach park. The temperature was hot and many people having to do this walk were elderly. On arrival in the "so called" tourist coach park there was 4 "portaloos" lined up against a wall and these were supposedly for the use of the arriving passengers approximately 200 on our flight and other flights also. This is the worst airport I have experienced and talking to fellow passengers they expressed a similar opinion. I enquired to our representative as to why this was allowed to continue and I was told that it was totally out of their control. Surely Thomsonfly as a paying airline arriving in Naples could insist on better treatment of its passengers. One think for sure I will never fly to Naples again. If I had to say one thing positive about my Naples airport experience it was the flight out of there.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
na

Naples Airport customer review

(United Kingdom)

Travelled back through Naples airport with Thomson on 5th July would not visit southern Italy again due to Naples airport. Kept in a queuing system on a bus for nearly 2 hours in tremendous heat.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
9/10

Naples Airport customer review

(Italy)

I have been using Naples airport at least once a week for the last three years and the experience gets better and better. The check in area is bright and spacious security lanes fairly quick - if you are eligible there are also Fast Track Lanes now. Airside there is a good choice of shops and bars with good reasonable prices. Business Lounges are now open as well and a new passenger lounge with leather sofas has been finalized Only downside is having to use buses for most of departing flights. Airbridges are used for a few Domestic Departures only.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Naples Airport customer review

(United Kingdom)

Flew in with Thomson and herded into old hangar type building terminal two not air-conditioned baggage took a while. We were warned on coming back that though terminal one is new the land site part is very cramped and coaches had to wait in turn and let in one at a time. We were held at terminal two until we could move. We had to wait about 20 minutes the check in queue was well managed by Thomson. Airside facilities were much better plenty of food outlets and seating shops very expensive however apart from wait getting in not too bad. One set of toilets were poor with multiple overflowing urinals.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Naples Airport customer review

(United Kingdom)

Used Naples Airport on the afternoon of Sunday 27 May for a flight to London Gatwick. Check-in area seemed very busy but queues all seemed relatively short. Security was very quick (we were through the normal channel in less than 5 minutes). Good selection of shops and places to eat although no English language newspapers were left for sale. Places to eat had decent food at reasonable prices for an airport. Some excellent seating areas with leather sofas and lamps - more like a hotel lobby than an airport. Only major criticism is that there does not seem to be any airbridges so you are taken to the aircraft by bus irrespective of distance which prohibits airline priority boarding etc.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Naples Airport customer review

(Australia)

The airport has a new feel but a lousy attitude land side. On arrival the bags for such a small airport took about 45 mins to turn up. Interestingly a friend arriving a few days later had someone rummage throughout their bag and was advised by the hotel in Capri that this was "normal" for Naples airport. Upon my departure I tried to check my bag through to Sydney whereupon the clerk tried to limit any liability to check the bag in and then tried to find any excuse not to do so. Whilst waiting for the flight I had a child begging inside the airport and a man accosting me to sell socks out of a plastic bag. The land side staff in the restaurant also seemed to be enjoying their lunch break as I waited by the grill for 10 mins and no one turned up. The design of the airport seems to have had the bus drivers' union in mind as there are no air bridges for a terminal constructed 10 yrs ago. Needless to say even if the airplane is 20m from the gate you still take a bus. That said security checks were quick and simple.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Naples Airport customer review

(United Kingdom)

On landing the queues for immigration moved quickly. The same cannot be said for baggage reclaim. It took almost 30 mins from arriving in the hall for our bags to get to the belt. On leaving the security staff were courteous and all scanners were in operation so the process was over in moments. Having passed through security we found what we thought was the main departures area with a couple of shops and a cafe which was inundated with people wanting to buy drinks and food. The system was chaotic and staff spoke little or no English. Seating was woefully inadequate. It was not signposted and we did not find out until it was too late that there were more shops and bar/dining opportunities adjacent to the departure gates with adequate seating! Excellent clean toilet facilities throughout. Outside the airport is utter chaos for both arriving and departing passengers.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Naples Airport customer review

Lovely airport to fly into. Get a window seat. Just gorgeous. The airport itself is less gorgeous but it quite sufficient and the bus to the port to go to Capri as we did is very easy. Take the bus as driving (or even taking a cab in some cases) is taking your life in your hands.
no
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