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Naples Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 24 reviews
4/10
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2/10

"closes doors from 11.30 to 3.30"

(Greece)

It is a pity that Naples - such an elegantly designed airport makes every effort to be nicknamed "aeroporto morto". That is what I thought when I painfully discovered that there is no a 24-hour airport transfer system and that if your flight is scheduled for 6.15 in the morning you must spend the night on a bench outside the building as the place closes doors from 11.30 to 3.30. In addition, checking in was frustrating and meant queueing for half an hour waiting for the desk to open. The same rule was followed by the security check. No need to mention of course that coffee is only available after 5.30 in the land of espresso and of course airport shops were all closed. It surely is a dead airport after all.
Experience At AirportArrival and Departure
Date VisitJuly 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"appalling treatment of passengers"

(United Kingdom)

Appalling treatment of passengers at Naples Airport. We were left on a bus for 25 minutes as the plane wasn't ready. The bus was full to overflowing and unbearably hot. A total absence of any management. Try to avoid this shambolic airport if you possibly can.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"people queuing everywhere"

(United Kingdom)

It is far too small for the number of people it is trying to process. There aren't nearly enough seats - huge numbers of people sitting on the floor, including elderly people, the usual horrible toilets without seats (what is that). Not nearly enough places to eat, people queuing everywhere and for everything. Overpriced even by airport standards. The staff are hot and tired and completely uninterested. There is another area downstairs where you go just before boarding the plane that is worth investigating. More seats and you can get a drink and a snack, but I am not sure if there are information boards. But worth a look.
Experience At AirportDeparture Only
Date VisitJune 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
8/10

"clean and efficient"

(Ireland)

Pleasantly surprised on my first visit to Naples airport. I had expected it to be quite grotty and chaotic like the city it serves. Instead I found it to be clean and efficient if somewhat small. Plenty of choices for food in the departures area and not too disgusting either for airport food.
Experience At AirportArrival and Departure
Date VisitJune 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"a very pleasant experience"

(South Africa)

Check-in for BA at Naples was fast and efficient, security the same, no hassles. What was impressive was the airiness and space in the shopping and restaurant area. Good choice of retails outlets all selling local fashion and accessories. Food offering good for small airport. Good free WiFi service available. Overall a very pleasant experience.
Experience At AirportDeparture Only
Date VisitMay 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

"airport is just unbelievably awful"

(United Kingdom)

This airport is just unbelievably awful. On arrival we were left waiting on the runway for 30 minutes as no one would open the doors. When we got to the carousel we found that 2 planes had arrived but the luggage had not been unloaded so we had a 2 hour wait. Coming back was even worse. Our flight was at 11.30am and our coach arrived at the airport at 9.30. What we did not know was that only one coach is allowed in the airport at one time so we were left in a holding pen for one and a half hours. After queuing at check-in the time was 11.25. We ran the half mile to the boarding gates only to find a queue of around 100 people waiting at passport control. At 11.50 we were allowed through and only when we were through did my partner and myself realise that we had each other's passports. We eventually boarded at 12.25 totally stressed out. We would love to return to Italy but there is no way that we could endure Naples Airport again.
Experience At AirportArrival and Departure
Date VisitSeptember 2015
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

Naples Airport customer review

(United Kingdom)

This has to be the worst airport I have been to. The man at the check in desk was completely uninterested and ended up checking our bags into another flight. How hard is it to put a bag on the correct plane? We also narrowly missed the flight because there were 2 men on passport control and hundreds of people. Whilst sat on the plane the bags were only just being put into the plane. The captain announced that 26 bags had been lost but had now been found and were on their way to the plane. This is by far the most unorganised airport in the world and I feel sorry for anyone having to deal with their service.
Experience At AirportDeparture Only
Date VisitJuly 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages N/A
Airport Shopping 12345
no
na

Naples Airport customer review

(United Kingdom)

I have never travelled to a place even in a third world country with an airport like Naples. Arriving with Thomsonfly on 6th June from Manchester we were met by a Thomson representative. We were then expected to walk dragging our suitcases along a footpath for about 500 meters to brick wall surrounded coach park. The temperature was hot and many people having to do this walk were elderly. On arrival in the "so called" tourist coach park there was 4 "portaloos" lined up against a wall and these were supposedly for the use of the arriving passengers approximately 200 on our flight and other flights also. This is the worst airport I have experienced and talking to fellow passengers they expressed a similar opinion. I enquired to our representative as to why this was allowed to continue and I was told that it was totally out of their control. Surely Thomsonfly as a paying airline arriving in Naples could insist on better treatment of its passengers. One think for sure I will never fly to Naples again. If I had to say one thing positive about my Naples airport experience it was the flight out of there.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
na

Naples Airport customer review

(United Kingdom)

Travelled back through Naples airport with Thomson on 5th July would not visit southern Italy again due to Naples airport. Kept in a queuing system on a bus for nearly 2 hours in tremendous heat.
Queuing Times 12345
Terminal Cleanliness N/A
Airport Shopping 12345
no
9/10

Naples Airport customer review

(Italy)

I have been using Naples airport at least once a week for the last three years and the experience gets better and better. The check in area is bright and spacious security lanes fairly quick - if you are eligible there are also Fast Track Lanes now. Airside there is a good choice of shops and bars with good reasonable prices. Business Lounges are now open as well and a new passenger lounge with leather sofas has been finalized Only downside is having to use buses for most of departing flights. Airbridges are used for a few Domestic Departures only.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 23 Reviews