Moscow Sheremetyevo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 140 reviews
4/10
No Skytrax Rating
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6/10

Moscow Sheremetyevo Airport customer review

(Canada)

This was my first visit to Sheremetyevo in a number of years and I was pleasantly surprised. We flew out of Terminal E. The terminal is super clean and seems to have lots of nice shops and choices for food. The check in was quick and easy as was surprisingly passport control. The security line was atrocious with lines well over half an hour and of course people trying to jump the queue. They only had one point open and seemed to be going particularly slowly and were secondary scanning every passenger. The lounge was also a bit lame lots of snack food but nothing substantial.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
3/10

Moscow Sheremetyevo Airport customer review

(Israel)

Use this airport for transfer flights to east. Airport arrival at terminal D early morning very good service. Very easy to get out to City. Getting back is another thing at terminal F Long queues very crowded every free room become another "duty free" shop. No free place to sit and wait for next flight the airport has problems with fixing outgoing gates which are changed all the time. Terminal is very crowded from lack of free space. Terminal D for outgoing flight is the same - very crowded nowhere to sit and wait for next flights gates are changed all the time.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Moscow Sheremetyevo Airport customer review

(Germany)

Arrived at the Airport on Terminal D (from Berlin) and boarded again on Terminal F (to Bangkok) with Aeroflot. We had a stopover of 01.15 hrs and it was said to take 01.05hrs to get from Terminal D to F. All flights were on time but we knew we better hurry. After hurrying it turned out that we just needed less than 30 minutes of fast walking to arrive at our boarding gate. If people tell you here that they needed one hour to get there than they either can't read signs or don't know how to walk. I even lost my boarding pass and it was reprinted at the boarding gate in just one minute. Had a long queue at the boarding gate though. Did not had the chance to use any facilities as of the short stopover. On the return flight (Terminal F to Terminal D) we had a 4 hours stopover and spent the time in a small Asian restaurant as we didn't wanted to sit in the small boarding area. There is free Wifi though very slow. But to be honest I have not seen any airport yet with fast wifi. No matter if Dubai Hong Kong Bangkok London or Milan (for example). The Wifi is slow everywhere. At least the wifi here in 2015 in SVO seemed to be more responsive as in Dubai first class lounge back in 2007. There is another security check even for transit passengers (but I have seen this in Abu Dhabi as well). All in all it could have been much worse. I can confirm that the Terminals are non smoking without the availability of smoking rooms. If other passengers complain here that they had to wait 4 hours in terminal F and it was horrible I don't understand why they did not waited 3 of that 4 hours in terminal D. My worst stopover was 6 hours in 2007 in Doha Airport and I can tell that 4 hours in Sheremetyevo seemed way easier to me.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Moscow Sheremetyevo Airport customer review

(Serbia)

Just returned from my trip with Aeroflot. Sheremetyevo airport is outdated and should be improved first of all Terminal F where most of long haul flights start from. Airport is dark without enough seats restaurants toilets or moving walkways. There are no smoking areas I'm not smoker but this forces people to smoke in the toilets which I didn't see anywhere before. There are lines and lines of alcohol-chocolate duty free shops souvenirs and bad selection of cafes. If you have a long wait for connecting flight brace yourself. I think that a country of such a size and history deserves better airport and definitely less political souvenirs.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Moscow Sheremetyevo Airport customer review

(New Zealand)

I used SVO airport today to fly from Moscow to Hong Kong. I was really disappointed by the number of security checks in the airport - we had to pass through a total of 4 security checks for all our baggage. Apart from that there was a good variety of shops selling last-minute products which was good. Overall I was pretty dissatisfied with the security checks and the staff who couldn't speak English and were really rude towards everyone however everything else is really good.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Moscow Sheremetyevo Airport customer review

(Israel)

Airport which is composed of several terminals connected together. Sometimes you have to walk about 30-45 min between terminals. Lot of shops in the way seems to be more shops than passengers. Selection in shops very limited and high prices. In terminal F there are not enough seats people after a long walk have nowhere to sit. If you have a long time to wait there is no entertainment like in other airports. If you have time and are going to the city be careful of the way back traveling time from city center can take more than 2.5 hours.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
na

Moscow Sheremetyevo Airport customer review

(United Kingdom)

The processing of passengers is so atrocious at this airport that many are forced to lose their flights everyday and then the attitude is a rude shrug of the shoulders. This is a fundamental failure of the official system which does not acknowledge the need for customer service and fairness proper information etc. I felt that there was also a problem with the air quality at the airport which brought on dehydration symptoms and a headache. Food on Aeroflot flight better than many airlines. Part of the queuing problem is due to the local Russian habit of horrendous queue jumping because there is no supervision to prevent this the Russian passengers are the majority because of multiple internal flights and it would be unacceptable for the fewer foreigners to fight against this!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
10/10

Moscow Sheremetyevo Airport customer review

(Japan)

Just returned from a trip on Aeroflot Business class from Japan to Europe with 2 times transfers at Sheremetyevo Terminal D. Quite nostalgic as my last trip through Sheremetyevo was back in the 80's when only Terminal F was existing. I found those experiences particularly adequate with no queuing at transfer desk passport control and security. The only minor drawback was a quite a long walk to the security check as my plane was parked at the far end of the terminal. Airy terminal with an adequate number of seats retail shops restaurants. An efficient modern terminal not the airport I remember during the soviet era where it was raining inside the terminal in some places and known for the smelly toilets.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Moscow Sheremetyevo Airport customer review

(Thailand)

Flew through Moscow SVO from Bangkok to Prague. I still do not understand why Aeroflot hasn't transferred all its operations (wit all Skyteam airlines) to the new terminal D and E. Terminal F is terrible and one of the biggest weaknesses to any airline flying and being serviced through this Terminal. Too small claustrophobic minimal to absolutely no seating for flights served by wide bodies 85% of the pace taken by shops. Definitely a warp time travel capsule from the olden days of socialism (service and appearance). Its a shame since Terminal D and E are spacious and closer to a civilized way of travelling. F should just be demolished. Giving 5 since half of the trip was through the new terminal. Transfer points between F / D and E is too small with elderly female officers who lack any kind of courtesy. Aeroflot as an airlines i great (prices and more or less service standards) but I always dread Terminal F.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Moscow Sheremetyevo Airport customer review

(China)

SU 0205 PEK-SVO (Aeroflot). The flight was easy and one of the best I have had. Upon on-time landing as soon as I entered the airport I felt at ease. It is extremely self-explanatory if you have a transfer you do not have to stand in line avoid crowds or even look for a cart. I had a transfer for short haul flights and while walking through the entire airport I noticed that there are many food and leisure options. Free lighting-fast WiFi allowed me to Skype with my family before I joined my next flight. The fast train to the city center is amazing making Moscow Sheremetyevo Airport one of the most traveler-friendly I have seen.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes