Moscow Sheremetyevo Airport

Customer Reviews

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Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 140 reviews
4/10
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3/10

Moscow Sheremetyevo Airport customer review

(Germany)

Quite a paradox experience while terminals D and E are new clean and generally well working terminal F is a nightmare as it is crowded with useless small shops all selling the same things. There are not enough seats in the waiting areas and transfer from this terminal to the others is complicated because of the security checks (just 2 lines for all transit passengers arriving at F) so if you have to catch a flight you better run! As said terminals D and E are okay terminal F rather looks like a 1980s train station.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Moscow Sheremetyevo Airport customer review

(Russian Federation)

SVO-MXP. The new terminal D. Check-in was fine and the queue was short. The Passport control was very quick no more than 2 min and the security check was quick also. At the departure area there was duty free and restaurants. All staff are polite. WIFI was good. Well designed terminal.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Moscow Sheremetyevo Airport customer review

(Israel)

SVO-PEK return. Good experience arriving at T-D (new part) and departure at T-F. The problem is the distance between these terminals (no shuttle bus) walking takes about 1 hour. Full of various shops. Waiting area in terminal F is tiny and sometimes crowded. Good vocal and visual info. All officials speak English.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Moscow Sheremetyevo Airport customer review

(United Kingdom)

One of the worst airports I have ever been to. Rude staff that don't know anything about the flights and can easily send you to the wrong terminal. It's huge and takes a while to walk between terminals. You can practically smoke anywhere as there is no designated rooms just air conditioners. Food and drink is very expensive and no comfy seats anywhere. They do have very good free Wi-Fi though which is nice.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Moscow Sheremetyevo Airport customer review

(Norway)

SVO-BKK. Terminal F is old but efficient. Needs more space for restaurants in transit zone. HKG-SVO: passport control took 9 mins in 15 mins I got my bag and was out. SVO-OSL: terminal E is clean very efficient polite and attentive staff at security check and passport control with both taking not more than 2 minutes to pass. The only complain: not very good WiFi coverage near the boarding gates. But it is free all over the airport which again has to be a lesson to learn for many competitors.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Moscow Sheremetyevo Airport customer review

(Uzbekistan)

Sheremetyevo has significantly improved in the last few years with the opening of new terminal buildings and Aeroexpress train linking the airport terminals C D E F and Belarusskiy Station in central Moscow. It's almost a completely different airport with benches decent cafes and restaurants. The toilets in the newer buildings are clean enough. However there was an absence of carts both inside and outside the restricted zone no moving walkways for transfer passengers going from one terminal from another. The new shops are fine but the older ones at the pre-existing terminal F has some shopkeepers with awful attitudes. Announcements in Terminal C was done in unbelievably fast Russian the English announcement was strongly accentuated and unreasonably fast. At least one of the "proper" taxi counters at Terminal F seem to operate on a dual system: they will demand you pay an outrageous price. The signs should be improved why can't they have maps and information centres at the exit? Still it's a tremendous improvement from the awful prison that was Terminal F and Perviy Sheremetevo (for CIS countries) before renovation. You will be impressed by this airport showing the new face of Russia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Moscow Sheremetyevo Airport customer review

(Netherlands)

In the last year I flew twice from AMS via Moscow Sheremetyevo to Asia - once Bangkok once Hong Kong. In 3 out of 4 times transfer was smooth and quick although you need to have your passport checked upon transfer. Particularly when they have a lot of incoming flights at once queues can be (very) long which happened on the 4th transfer. No problem for me since I had 2-3 hours waiting time but this may explain why some of the reviews are very critical particularly with short connection times I can imagine this works on your nerves. At the same time on that occasion I saw Aeroflot staff doing really their best to get passengers with short connection times out of the line and get them on their planes. Once you has passed the passport check transfer between the D-E-F terminals is just a smooth walk and as Sky Gold with lounge access passing time for me is not different as at any other airport. The other minor risk are flight disruptions - during the April 2010 volcano eruption one of my colleagues saw his Moscow-AMS flight cancelled and without a visa he had nowhere to go for 2 days except the terminal building until he could plot an escape with a flight to Rome. The plus are the competitive prices that Aeroflot sometimes offers and their service is quite ok and for me the risk of a long waiting time once and then is worth that.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Moscow Sheremetyevo Airport customer review

(Canada)

I've flown to and from Moscow Sheremetyevo about 6 times over the past 3 years. I've been to what I believe are all of their major terminals (B D F E) with the exception of C. On a flight JFK-Paris via Moscow the transfer was seamless. We ended up arriving about an hour later than expected with just over an hour left for the transfer. There were no line-ups anywhere and as we'd already received the boarding pass at the Aeroflot desk at JFK we were directed straight to our gate with a quick passport check). The staff were polite and gave us clear directions. D and E are the recently constructed terminals - clean modern and open with clear signage and info screens. That might seem obvious but many airports that I've been to lack these basic necessities. B and F are the old soviet-era terminals that have recently been refurbished. They are pretty good and a clear logical layout. The number of stores is a little limited. There are some good Russian fast food stand there though (like Kroshka- Kartoshka which sells baked potatoes). Unfortunately most of the eateries in all terminals are quite expensive but if you take a minute to look around terminals have budget cafes (like the Kroshka Kartoshka). Customer service has improved by a lot and staff polite and for the most part will try to help you. Aeroexpress takes you to Moscow city centre and easy to locate from terminals F C and D (a walkway connects the train station with the terminals). There is also a shuttle from the other terminals that takes you to the aeroexpress train station. I'd highly recommend the train over taxi or other options. It is cheaper and much faster.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
8/10

Moscow Sheremetyevo Airport customer review

(Australia)

Terminal 2F - pleasantly surprised when after getting in from Budapest getting out of passport control (from disembarking to getting baggage off carousel) took about 15 mins. The walk to the aeroexpress terminal took longer! To be fair I arrived at 1300 and it wasn't obviously rush hour but I was still very pleased especially when as the sole Australian citizen on the flight with next to no Russian language skills I expected something to go wrong. What was annoying was the smoking inside the airport- yuck - and the taxi touts. I didn't use the toilets and I just got cash from an atm which was easy enough and I guessed the exchange rates everywhere were going to be ordinary so if the exchange was bad I wouldn't know. All in all a very good experience; probably too good to expect it to happen again!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
3/10

Moscow Sheremetyevo Airport customer review

(Spain)

Moscow Sheremetyevo Airport is essentially split into 3 main terminals - D E and F. Each one is completely different in terms of age facilities and experience. Getting between the terminals was once a chore but all three are now linked making transfers between terminals fairly painless. On my recent visit I arrived in terminal E and had to transfer through to terminal F and found the process to have been made far more complicated than it should have been by the inadequate transfer desk which requires you to pass through a single internal passport control and security desk - given the number of flights bottlenecks can be a real issue. I found the staff at the transfer desk were helpful but very abrupt. Matters were confused by the fact that there were additional staff approaching and assisting those in the queue making the desk and it's staff redundant - but without informing anyone waiting that there was no need to queue if you already held a boarding card and that irrespective of this the desk cannot issue boarding cards to those without them(???). Terminal F is the older of the terminals and has the look and feel of an authentic soviet era airport - complete with coffee stained formica partitions 1970's furniture and a very odd arrangement of kiosks that give it the feeling of an indoor market with narrow winding passages between them. Food and refreshments are VERY expensive (around $10 for a not very good coffee). The terminal is a smoking terminal with 'smoking zones' consisting of ashtrays placed around the terminal but not segregated from non smokers in any way. There is no air conditioning in this terminal and while it was a fairly chilly morning when I arrived inside it felt stuffy. There is good free wifi access in this terminal. Terminal E is much newer though equally puzzling. It is a much more spacious terminal perhaps too spacious as there appeared to be a LOT of empty space with no seating which I found strange. Generally these areas were filled with passengers sleeping. The eating options here appear much more modern but equally as expensive. The terminal is much more open with glass walls segregated smoking zones and air conditioning. There was no working wifi in this terminal when I visited. Terminal D is newer still and much more like the modern terminals you may be used to (think heathrow T5 Singapore HK etc) and is a much nicer experience. I found it a breeze to walk through to terminal D from E to use the free wifi. There are not so many shopping or eating options here but it is comfortable and well laid out.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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