Moscow Sheremetyevo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 118 reviews
4/10
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2/10

"Shops and restaurants are crammed"

(United States)

Trip Verified | Sheremetyevo may be an international airport but I've seen far better layouts and facilities in domestic terminals. Shops and restaurants are crammed next to each other with narrow corridors always crowded with travelers. Signs are not well placed and confusing. I looked up with disbelief at one sign stating it was a 20-minute walk to the next terminal. It was not an error; there were NO inter-terminal shuttles. Fortunately I had a 3-hour layover - make sure you have enough to make flight connections. Departure gates lack enclosed seating for passengers. What few seats were available were in the corridors, constricting passenger traffic even further. To top if all off, there was a 'fly-by' of several birds within the terminal. Apparently they go trapped in the corridors with no way out.
Experience At AirportTransit
Date VisitJune 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"a nightmare of an airport"

(Hong Kong)

Not Verified | What a nightmare of an airport! First of all, the passport control is garbage. It took us about 90 minutes to get through immigration, and what was most shocking was that there were about two closed lanes that were fully staffed and ready to be used. Secondly, there are not enough seats. I was flying from Moscow to Hong Kong on a B77W, of which is a large plane that can easily seat over 200-300 people. But guess what? Our gate had barely enough seats to accommodate a a full CRJ700 (which is a short range jet that can seat about 75 people), let alone a 777. We had to resort to sitting down at one of the (thankfully plentiful) restaurants. Also, the terminal signs are terrible. You don't get a clear sense of direction from them - for example, the sign to the male toilet pointed towards a wall!
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"signage was poor"

(Canada)

Trip Verified | Arrived at Sheremetyevo on an international flight, and made a connection to a domestic flight. Staff at Sheremetyevo were downright miserable, the worst I have ever experienced at any airport. Transit procedures were poorly explained before arrival, signage was poor, and staff was not willing to offer directions or give assistance whatsoever. Food and beverage options are totally inadequate for the number of passengers in the terminal, leading to very long queues for sub-standard service and poor quality food. There is no smoking area inside the terminal, however passengers just smoke their cigarettes inside the bathrooms, leading to dirty, smelly bathrooms filled with cigarette smoke. Seating is inadequate (not nearly enough seats for the number of passengers in the terminal), and boarding procedures were chaotic. Security screening was quick, but did not seem very thorough compared to other airports I've visited around the world. Overall, a terribly disappointing experience. Avoid this airport if you can!
Experience At AirportTransit
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
4/10

"food department is very small"

(Israel)

Trip Verified | Arrival: On arrival, there was no clear indication that the inspection pass for another flight was on one side and that the departure from the airport via additional inspection points was further on the other side. The inspection posts were so secret that no one at other inspection posts could see you, each coming in and out of position and standing with mirrors so that the Inspector could tell if you were doing something suspicious during the examination and he was checking your passport to avoid fakes. After the security check, the baggage allocation stage arrives. In Terminal D, the baggage claim floor is very narrow and long, so if you want to go from one end to the other, you will have to pass 9 stations and it will take you about 3 or 4 minutes. Departure: Terminal D is so big and wide that reaching one end to the other will take you 7-8 minutes. The inspection stations are small and private, but they do provide, the security check does not require any effort other than the stressful thing when the "checker" checks the passport and stamps it as it was described on arrival. The duty-free shop is much smaller than what I know and am accustomed to (in Tel Aviv the duty free is much more than twice as much). The food department is very small, and barely one restaurant has 20 seats and you think there are more than 10 flights that leave the terminal every half hour. So how is it enough for such a big airport?
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"organisation chaotic"

(China)

Not Verified | Worst experience ever. 2 hours to passport control. The signs are unclear and organisation chaotic. The staff's work terribly inefficient, and those who speak English simply do not give a clear answer or ignore passengers enquiries. This was even during the World Cup event! Ruined the whole trip!
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"There are not enough seats"

(Israel)

Trip Verified | The airport is commercialized by most duty free stores. There are not enough seats, and there are no drinking water or automatic facilities. Forcing the passenger to buy in a drink at exorbitant prices. The other things are reasonable (it's about Terminal F).
Experience At AirportTransit
Date VisitApril 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"it was a pleasant experience"

(Russian Federation)

Not Verified | Great airport. Everything is clean and excellent. Boarding takes forever though and souvenirs are unusual but valuable. Overall, it was a pleasant experience. The buses taking you to the hotels are good but could be way better. I was standing waiting for a bus and one came to the bus stop, and ignored everyone! So not the best with the buses but apart from that it’s a great airport.
Experience At AirportArrival and Departure
Date VisitSeptember 2017
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"terminal itself is ridiculously small"

(Netherlands)

Trip Verified | The airport itself was pretty clean during my visit, except for the toilets which smelled quite bad. My plane from AMS didn't arrive at a gate but at a parking site so we had to go to the terminal (F) by bus, this went pretty fast and well. There was not a very long line in front of the transit passport control/security so I didn't have to wait that long (15 minutes approx.), however it was already in the evening so I don't know what it's like during the afternoon. The overall service at passport control/security was good (though staff don't seem to be able to smile) and afterwards there were enough vending machines for some kind of drink. However the terminal itself is ridiculously, yes ridiculously, small. In front of the gate were just two benches. Instead of building more benches, they seem to find shops more important. If you want to sit down in this airport, expect to sit on the ground. During the boarding process, you almost get forced to wait inside of a shop with fifty other people, because there is simply no room in front of the gate. Also, people don't seem to care to stand in line (it's just a matter of pushing your way through - can't blame them as there's no space at all for a proper line). As for the shops they all seem to sell the same (uninteresting) products. The only particular good thing about the airport is the free wifi service which has a good coverage and a relatively fast connection. Once aboard the plane, the service of Aeroflot itself is pretty good. I believe Aeroflot is building some kind of new terminal and they should, because there is no possible "decent" method of boarding a Boeing 777 - together with hundreds of other people - in this silly terminal F. It cannot and should not be called a terminal.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Awful airport"

(United Kingdom)

Not Verified | Awful airport, toilets were disgusting, not been cleaned, dirt all over the seats and wall and water all over the floor. Nowhere near enough seating in terminal D? It’s way too small for the amount of people travelling through. Has to be in my top 3 worst airports and I’ve been to many, especially for such a main hub for Aeroflot and Russia. Disappointed.
Experience At AirportArrival and Departure
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"awful for transit passengers"

(United Kingdom)

Not Verified | Absolutely awful for transit passengers. Massive queues took over 1hr to pass through the passport gates and security and the queuing was an absolute mess, staff don't at all care about the farcical situation. Stressful and unpleasant experience, would never travel via Sheremetyevo airport again.
Experience At AirportTransit
Date VisitAugust 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no