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Moscow Domodedovo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 51 reviews
4/10
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9/10

"seems to be improving"

(United Kingdom)

Moscow Domodedovo seems to be improving since my last visit in October last year. British Airways check in was hassle free. Being a smoker, the Russian police were good enough to let me leave what little hand luggage I had beside the entrance security to save the security check over and over. A few nice coffee shops and eateries before security, but a tad pricey. International departure area has a lot of touristy shops which are overpriced, so if getting souvenirs do so before you get to Airport.
Experience At AirportArrival and Departure
Date VisitApril 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"it can be negotiated easily"

(China)

On my first arrival at Moscow DME, the most international of Moscow airports, I was uneasy, but after many transit it can be negotiated easily, now arrival is easy to me. You don't need even to fill in an immigration form, the immigration officer does it. Luggage retrieval is quite fast and they even put 'fagile' labelled luggage aside. Now there is English signage. Custom is easy (worst is at Narita). Transportation if by taxi can be arranged inside terminal (better than outside where you will be approached by unlicensed drivers and doubtful if licensed cars use the meter correctly). The airport express train is good though it takes an hour (it is very far), but taking a taxi at the terminal may be a problem, though a metro station is not far if you know how to use it!. DME is one of three Moscow airports of very large size and can look intimidating, but it is not if you learn your way through it. Be warned that taxi can be expensive due to constant traffic jam, On one occasion I took a taxi it took more than 2 hours and I nearly missed the flight! Contrary to what you may be led to think, it is a good airport.
Experience At AirportArrival Only
Date VisitSeptember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
yes
8/10

"very few signs"

(United Kingdom)

Having arrived on a S7 domestic flight from Irkutsk, we left the domestic concourse and proceeded to the international one. Have to say, very few signs (like Sheremetyevo) but luckily there are people to ask for directions. Since our baggage was checked through, we went to immigration. Although the queue was extremely short (only one person in front), it took us nearly 20 minutes to get through as it seemed that the woman in front didn't have her papers sorted and a young stern officer being very suspicious of us because we were going to Georgia. She kept checking everything, asking why we were going there etc. Finally we got through to the departure lounge but we had a 5 hour layover. In this section, there seemed to be very few restaurants (and the few that there were were extremely expensive). WiFi seems to be available but in reality it doesn't work! We decided to pay £30 each to go to the S7 Business Class Lounge - have to say it was a wonderful experience as very few people, good catering facilities, great WiFi and the ability to unwind. 5 hours later, our flight to Tbilisi was called and we departed. Overall, a good experience, if you use the Business lounge.
Experience At AirportDeparture Only
Date VisitApril 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
1/10

Moscow Domodedovo Airport customer review

(Australia)

Check-in with Lufthansa dreadfully slow with people pushing in. Passport check and security to the gate took an hour because staff were working at glacial pace. There are no real departure lounges just shops and a few seats if you are lucky. Toilets were reeking ashtrays as the cubicles were full of smokers and the air filled with choking haze. Hallways and departure lounges packed with useless cleaners and functionaries a team from a bank had set up a sales point outside gate three further restricting access to the gate. Food ridiculously overpriced such as 450 rubles for a cup of tea. A miserable place and soured my whole experience of Russia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
7/10

Moscow Domodedovo Airport customer review

(Switzerland)

I was actually impressed by DME. I was only connecting here from Easyjet to domestic and from domestic to Easyjet. I had given myself 3 hours to do this in each direction but could have easily done it with less. Obviously had to recheck in on to the domestic flight but that was quick and simple and easy to find. Security was quick but the departure hall for domestic flights was very crowded so it's probably best to wait in the public area until nearer the flight. It only took me 30 minutes from leaving the Easyjet flight to go through immigration check-in and clear security. On the return trip it was just as efficient with no lines anywhere. In the international departures area it was less crowded. The prices in the coffee bars were very high - be warned.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Moscow Domodedovo Airport customer review

(United States)

Tiny washrooms almost non-existent seating needless pseudo security line before entering building poor signage direction on to the correct place unhelpful staff (For me this included refusal to complete my check-in into the US - Denver). I had to exit customs and collect baggage in Toronto then re-check-in and deposit luggage plus security again. Oh they do have abundant "duty-free" liquor stores which can make there other issues seem ok. The tiny washrooms were cleaner than most in Russia.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
na

Moscow Domodedovo Airport customer review

(Australia)

I spent only 2 hours in transit coming from Singapore and onwards to Houston. Never will I go through this airport ever again. The long lines at security are totally unnecessary. They checked passports several times and even went manually through hand luggage. It feels totally unorganised. There is no smoking room at all - against any previous reports you might find. The law has changed very recently and smoking is completely banned. The transit area is very small - well - it is a very small airport. There is nothing much to do see or buy. I for sure have it on my black list. Unfortunately I will have to go through Domodedovo again on my return trip if I can not change my routing. I had so many options to fly from Australia to Houston and had to choose the worst one. It will not happen again - for sure.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Moscow Domodedovo Airport customer review

(United Kingdom)

Having had to spend 9 hours there Friday night/Saturday morning; I have to say that the airport itself was a pleasant surprise. It functions 24 hours per day and this means that outlets remain open. The reason for posting this is to warn people about access to the airport particularly on a Friday evening. We thought that 2.5 hours from the centre of Moscow would be ample for a 10.15 p.m. departure. It wasn't - the trip took over 3 hours with the taxi driver using every trick he knew. Take the train.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
5/10

Moscow Domodedovo Airport customer review

(United Kingdom)

Is there an airport in the world that needs a new terminal more urgently. Domodedovo is over crowded which I think is where all its problems begin. After we passed through the understaffed and poorly organised passport control we found the baggage carousel empty not because they were slow unloading the plane but because they needed it for another flight so they'd dumped the London bags in a corner at the other end of the reclamation hall. Departing was an exercise in queuing even though I had mastered the Russian art of queue barging by the end of my trip. After the security and passport checks which felt very much like a legacy of the Soviet era we needed refreshments and while the extortionate prices couldn't put us off the lack of anywhere to sit nearly did. More waiting areas are needed to get people out of the cafe areas. Toilets were dirty and crowded furtive smokers lurked in the cubicles. Somebody had set a paper towel bin alight presumably with a discard cigarette and a cleaning lady was left to put it out by scooping handfuls of water from the taps. Our queue for the gate was in the middle of a narrow and busy corridor right next to the smouldering toilets. Staff were as friendly and helpful as I've found anywhere but don't expect much English spoken. Hopefully the airport's continued success will prompt a new terminal soon.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Moscow Domodedovo Airport customer review

(United Kingdom)

On arrival you head into building and the luggage is scanned through a small machine. Then once you find your check in gate its a free for all as from what I noticed in Moscow the Russians don't know what a queue is or at least have no manners in a queue. Even though I had 'Speedy Boarding' with EasyJet you'll find everyone pushing and rushing forward no matter what ticket they have. Checked in ok then it was Immigration time. There were marked signs saying VIP or Foreign Travellers but this made no difference as Russians pushed into this queue anyway. After this you can go through security with not much fuss. Inside terminal whatever you do do not but food and drink! When I saw the price in front of an orange juice I assumed it was a mistake. Then the boarding which again no queue system just a big rush and people pushing in. What happened to calling seat numbers like the old days!
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
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