Montréal Airport

✅ Verified Review | This airport is always mobbed and construction and traffic make getting into and out of the airport confusing and time consuming. Regular travelers are all funneled through a crazy-long line before they reach security inspiring a sense of helplessness and panic as you start to fear you will not make your flight. The two bathrooms that I visited had lines with a wait time of 5 minutes or more. None of the faucets seemed to be working properly - they only emitted a trickle of water if you were lucky. Neither one of the blow driers were working properly either. A sad sight to see people waiting hopefully with their hands under the dryer then finally shaking the water off on the floor which was dangerously wet. Terrible, non working WiFi - a real problem when you have to search for your confirmation email.

After reading the reviews on this page for the last 3 months, I have been terrified to have my layover at YUL. I was coming from Halifax, to Houston with a layover here. I had to go through US customs here. Other than the incredibly long walking distance from my gate to customs and back to my other gate it wasn't so bad. I do wish there were more options for food or moving sidewalks around as this airport is huge. If I wanted something nourishing to eat, a walk from the gate I'm at would be a 10-15 minute walk, so I settled for chips and a drink. Customs was a quick easy process. One of the machines didn't work for me so I went to a newer looking machine and it worked fine. Other than the walking distance, and lack of options for food etc spread out, it's not a bad airport. I did have a hard time finding the way to go, but I asked someone and they directed me. Signs would be nice up the far end of the gates so you can find customs. Don't reccomend for elderly or families with children (due to all the walking) but otherwise I would reccomend.

✅ Verified Review | Third rate airport After our arrival, we were informed through a loudspeaker that announced we might have to wait "longer than usual" at the immigration because the number of arriving passengers was larger than usual. Still at the second level with the immigration officer's boxes out of view, we landed in a long queue of people. After about half an hour we could see the overcrowded immigration hall on the first level. The real waiting began when we had arrived at that level. It took us five or so minutes less than three hours to get through the immigration. Old people and small children alike had to stay in the queue. When we were close enough to the immigration we saw they worked at half capacity: one out of two exits was not operated. It was by far the worst I have experienced on any airport. When we eventually arrived in the luggage hall, nobody of the staff seemed to be able (or interested) to tell us where our belt had been, so we had to move around searching for our bags. We eventually found them after we met someone else from our plane who could tell us where the bags had been put. This search took another half hour. Conclusion: avoid this airport whenever you can.

The design and process of the Customs and Immigration at YUL are the worst I have experienced anywhere in the world. Having been to probably 75 or more airports on almost every continent, it is difficult to understand how in such a developed country can there be such a Mickey Mouse operation. The design of the arrivals and customs is like a funnel with all international arriving passengers coming into the same area. Segregation between arriving and connecting passengers is a total mess. Good luck if you have a connection in YUL. The three times I've been there over the last two months was the same experience. Line up all the way up to the second level long before even seeing the customs hall. Well over an hour to clear. Then you're expected to process your customs declaration through an automated terminal, which of course rejects it if you are a Canadian citizen but not a resident. Then the ever cooperative and welcoming customs agents send you back into another line...again. Once outside you can witness the architectural marvel of the bridge to nowhere which has been there for over 10 years and still yet to be completed. If you're connecting in Canada, go through Toronto or Vancouver. If your destination is Montreal, it's almost more efficient to connect through Toronto and clear customs there which allows you to arrive as a domestic arrival in Montreal thus avoiding the circus. Probably works out to the same amount of time, but a lot less frustrating.

✅ Verified Review | Beware if you are making a connection at Montréal Airport and have to clear customs. The immigration hall was overflowing. There were long lines to get into the hall stretching back to the arrival gates. By showing a connecting boarding pass we bypassed part of the line. Little information, few airline staff, not enough immigration staff. Result-chaos. We especially felt for those with small children. Then there is confusion as to where to drop your bags and then a further 30 minute line for security. The whole process was 2 hours. No time between flights for a bite to eat. Avoid customs and immigration at Montreal Trudeau if you can. It's a disgrace

Third world conditions in what should be a world class airport. It took us well over two hours to make a simple connection to Edmonton. Lineups, confusing procedures, understaffed customs and security, constant shouting by overworked and frustrated staff. I will avoid this airport in future. It made me ashamed to be Canadian.

Chaos. Disorganized. It's almost like they want you to be lost in this airport. Airport have no idea where places are. The janitor seem to be the only person to know where baggage drop was. I know there is a language barrier of sorts but it's not hard to give instructions. Free wifi that doesn't work. Don't offer it if you can't keep it running.

Awful. Chaotic. Seems they are surprised that airplanes are coming. Huges waiting lines. Last two times I had to transfer at this airport I missed my next flight. It took more then two hours to pass the border. The staff were ok, but there is just too much chaos.

Lived for years in Montreal and use the airport often. This past week demonstrated how antiquated YUL is. Getting off a US flight from Vegas, for hundreds of metres neither myself nor other passengers could locate, find and figure out where to find Air Canada's transit check in. It was one tiny, concealed luggage drop-off point but the airport had no signs above to indicate what - it took 40 minutes overall to transit with long lines that made no sense. Finally at gates 1-20 good luck finding any working plugs - I could not charge a phone. By far the worse Western international airport that have been through.

I had 1h30 min of transit at Montréal airport, and tried to access the internet. They send you an email and give you only a 15 min time frame to retrieve this email before having more free time. The problem is that my email is linked to a serve that takes more than 10 min to receive the email and in the end I just couldn't access the internet. This is the only airport so far where I experienced such a connection. It would be easier just to sign in a form or tick a checkbox (like everywhere else).