Milwaukee Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 14 reviews
8/10
No Skytrax Rating
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4/10

"their attitude just stuck into me"

(United States)

Trip Verified | Airport was clean and great but would like to complain about the customer service of check in passage. There was problems with my check in and although I understand that it's not their fault, their attitude just stuck into me. Really offended when they ask me if I have a business black card and when I say no, they just gave me customer service card and told me to call even though I was right there. I understand that it may be useful to some situation, but the way they handle and the tone is just really unprofessional. I saw several people just standing behind the door seemingly free and on purpose trying to avoid me. Not even mad, just disappointed.
Experience At AirportDeparture Only
Date VisitJuly 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
5/10

"ill equipped to handle the volume of passengers"

(United States)

Not Verified | Busiest I have ever seen the airport. TSA, with a huge line of people, closed 3 lanes creating a major backlog and then no agent directing people about the policy of the day - laptops in or out, etc. Only one scan machine so even once your bags went through security you were stuck behind 15 people waiting on the scanner. Walking through Concourse D they removed all water fountains and replaced with vending machines. One water fountain in the entire concourse. Couldn’t find anyone who works there to help find a water fountain. Busy weekday late afternoon/early evening and more than half of the vendors are closed so everyone goes to the same few, causing service lines out onto the concourse and subsequent traffic jams. Essentially they were ill equipped to handle the volume of passengers.
Experience At AirportDeparture Only
Date VisitFebruary 2022
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"cannot say enough positive things about the staff"

(United States)

Trip Verified | I cannot say enough positive things about the staff at the Delta part of this airport. I had badly hurt my knee at Logan and I was to have a wheelchair to take me up the ramp to the luggage return. When I got to the walkway there was no wheelchair. The flight attendant called to the desk who apologized and said they would get one to me asap. Within a minute, literally, the manager on duty was there beside me. He was absolutely wonderful! He was on the walkie talkie, tried to help me get up the ramp some and we both gave up. The flight attendants and even the pilot were attempting to help me get to the terminal. Finally biting the bullet, the manager got me up there just in time for another young man to arrive with the wheelchair. He was sweet, friendly and so very helpful. We had an Uber coming and he got our luggage and took us to wait for the Uber. These men and women are to be commended for their kindness and dedication to the passengers! Kudos to all!
Experience At AirportArrival Only
Date VisitOctober 2020
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
9/10

"great airport to spend a couple of hours"

(United States)

Milwaukee is a great airport to spend a couple of hours in. Decent food selection, a great in-terminal aviation museum and the most incredible airport (used) bookstore I've experienced. Wish I had brought another carry-on bag as I could have filled the thing with all the great books at reasonable prices I wanted to buy.
Experience At AirportArrival and Departure
Date VisitDecember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
10/10

"clean, friendly well-run airport"

(United States)

BOS-MKE. I have flown to and from Mitchell countless times. I grew up in Milwaukee and moved back here in June. I agree with other reviewers that it is a clean, friendly well-run airport. What stuck in my mind was how swiftly and well the baggage is handled. I flew Southwest and sat fairly far forward in the cabin, walked directly to the baggage claim area, and by the time I arrived, my baggage was already on the carousel. This is something of a record in all of the flights I have experienced over the past few years (at the other end is Copenhagen Kastrup in July, where I waited close to 45 minutes for the baggage to arrive, with my own valise arriving some 10 minutes later). There is also a rapid bus to downtown, with the stop now just outside the baggage claim area, now that renovations of that area are completed. There are also a couple of good Bartolotta restaurants on the concourses (Piccolo Pizzeria and Nonna Bartolotta's), which I have enjoyed on previous departures. All in all, Mitchell is an excellent airport. Now, all they need is more non-stop flights.
Experience At AirportArrival Only
Date VisitJune 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
yes
9/10

Milwaukee Airport customer review

(United States)

Big enough to serve all of your needs yet small enough and easy enough to get in and out of. What a contrast when compared to Kansas City and Atlanta where my journey originated. They have a children's play area, great local restaurants, beers, coffee etc. It is about the same airfare to fly into Milwaukee often times as it is to fly into Chicago with a lot less hassle.
Experience At AirportArrival Only
Date VisitJuly 2015
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Food Beverages 12345
Airport Shopping 12345
yes
10/10

Milwaukee Airport customer review

(United States)

Loved flying into Milwaukee. We flew in from DC with AirTran to attend our daughters naval bootcamp graduation and what an excellent airport. It was a short 40 minute drive to North Chicago. We even loved the enterprise rental car pick-up/drop-off. I highly recommend this airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
9/10

Milwaukee Airport customer review

(United States)

General Mitchell is a breath of a fresh air. It's clean friendly and efficient. There's actually a classy little used book store and a museum full of model planes and blimps and whatnot. If you get lost it is your fault my friend. The whole place is like one of the models in the museum - accurate well labeled and miniature. Everything is right in front of you. There's an Amtrak station a block away - 90 minutes and $24 to get to Union Station in Chicago is hard to beat. This airport is tiny but it's the easiest one I've ever dealt with.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Milwaukee Airport customer review

(United States)

This is possibly one of the nicest airports I've flown through. Staff were amiable the terminals were clean and well-maintained and everything was well-marked. Security was a breeze and the baggage claim system is both swift and efficient compared to other airports.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
10/10

Milwaukee Airport customer review

(United States)

One of my favorite airports to make a connection through. I've flown through MKE maybe 30 times or so and never have had to wait in a line to go through security. There is also a very nice bookstore decent food options nice play areas for kids and an aviation museum. The airport is also fairly stress free for making connections.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
1 to 10 of 14 Reviews