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Milan Bergamo Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 23 reviews
3/10
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7/10

"finally a decent airport"

(Italy)

After the renovations, Milan Bergamo Airport is finally a decent airport. Queues are pretty quick but the way to line up could be improved. Decent bars airside, smooth boarding procedure. Excessive bussing. Arrivals are not up to par, toilets could use a full renovation. Buses to the city are frequent and signage is good but the ticket officers should be forbidden to get off the bus itself, which they do in order to capture more passengers.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
8/10

Milan Bergamo Airport customer review

(United Kingdom)

Flew into Bergamo mid Friday evening and out Sunday early afternoon. No queues at security or passport control. Plenty of facilities -all modern and clean. On a Ryaniar flight so bussed to and from airplane even when the pane was only about 30 metres from the non-Schengen arrivals. However that is a very minor gripe. Much easier to use than Malpensa.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Milan Bergamo Airport customer review

(United Kingdom)

Transport links are not bad frequent buses to Milan and the nearest railway station. An early morning departure on Saturday though was awful. The queue to drop off bags was not long but very slow moving (I gave up and carried mine on). Queues for security very long (15-20 minutes). Once in departures it improved seating and food outlets plentiful. The toilets are another (very unpleasant) story. Bussed to the aircraft which was OK. Not appalling and a fairly typical experience when using an airport that mainly caters for low cost carriers I have known better though (and admittedly worse).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Milan Bergamo Airport customer review

(United Kingdom)

Whilst it took very little time from landing to get landside and similarly very little time from arriving at the airport to getting airside on our return journey this airport is pretty horrible and this horror (other than revolting landside toilets) is mainly encountered on your return journey. The airport is very linear which means there is considerable walking from one place to another and luggage trolleys are few and far between. The aisles to get to the security scanners are about 75m long and snake backwards and forwards 6 times before your get to them – you are not allowed to walk up the side even if there is no queue. Once airside you then start an even longer trek going up and down stairs and escalators to get to the gates. If you are travelling out of the Schengen Area you then walk even further to get to a shed with no facilities other than a few smelly toilets and an inaudible / incomprehensible tannoy system. We were bussed to our aircraft and this process took 30 minutes from getting onto the bus to getting to the aircraft because the coach just sat there waiting. The plus side of the airport is that there are plenty of cafes shops car hire companies coaches etc. The minus side is everything related to its organisation and the quality of the environment.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Milan Bergamo Airport customer review

(Switzerland)

A reasonable airport that suffers from typical Italian problems of poor sign posting and the inability of the locals to queue! The car parking is also equally shambolic.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Milan Bergamo Airport customer review

(Italy)

I usually fly Bergamo to UK thus using the non-shengen aerea. After security you are driven to passport control and into a hangar with minimal services insufficient seating only a small stand for food and a small toilet for up to 8-900 persons. After security you're forced to go upstairs and the upper floor is beautiful clean welcoming and with a feel of affluence due to the nice shops bars tall ceilings and the large airside view windows. When you go down to the non-shengen aerea the hangar is still partly used but there is also a new wide and clean hall with better services and seating. Queues are an headache only at peak times baggage claim is fast although the area looks small. Long queues at passport control on exit. Departures area is spacious but arrivals is small and always overcrowded.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Milan Bergamo Airport customer review

(Italy)

This airport is undergoing some works. In the early morning there are queues at the security checks and also at the passport control - a lack of staff. It's a low cost airport - there is a reasonable choice of shops and snack bars. There is also a McDonald's inside Schengen area and you can see the runway while waiting for your flight.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
1/10

Milan Bergamo Airport customer review

(United Kingdom)

Worst experience of an airport ever . Make sure you allow enough time when flying out of there! Huge motorway/road queues even on a Sunday afternoon! Further unexpected checks just before the gate. Very poor facilities. Looks as if it is being upgraded.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Milan Bergamo Airport customer review

Lots of building work make the departures area fairly hellish but one has to accept that everything at the airport seems to work pretty efficiently. Used mainly by no frills airlines it's a no frills airport.
no
4/10

Milan Bergamo Airport customer review

Bergamo airport is undergoing a good deal of renovation work so please give them a chance! I use Bergamo airport very frequently for my Ryanair flights to London and have never in all these years had cause to complain!
no
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