Miami Airport

Farcical shambolic rude and inefficient. We were forced to the ridiculous kiosk machines that need one on one training for all of the people struggling to make them work. Then we had to go through an officer desk anyway. What a waste of our time on a tight connection. Rude staff just make it worse shouting at everybody. Immigration officer was great and efficient - more of them please and less of the useless and rude others. Simply avoid this awful airport and connect somewhere else if possible. I am an even tempered person but this experience had my blood boiling. Invest in some lean sigma process improvement and get rid or at least train the rude staff there.

Totally incredible experience. Landed and was in a taxi to Miami Beach 25 minutes later. Never had such a super smooth helpful and efficient experience landing anywhere in the US. 3rd in the immigration queue multiple agents working and about 5 minute wait for bags. Very impressed!

We travelled from Heathrow to Miami then Miami to Costa Rica and were told that our baggage would go straight through it didn't! We stood in the many queues for almost 3 hours and watched whilst these power mad people created absolute chaos! They don't talk to people they shout at them I felt at one stage that I'd been taken hostage as they were so hostile. We had the same problem on our return journey but they'd changed the rules so after chasing our bags all around the airport for almost 2 hours we were finally told that they were going straight to Heathrow. It's a miracle that we never missed our flights. We even needed an ESTA just to pass through these greedy people don't exactly encourage people to visit their country! I'll never go to or through Miami again!

Out of all the international connections I have made MIA has to be the worse. We had a connecting flight from Belize to LAX and had to clear immigration and customs at MIA. They have a self scanning area for passports but excessive long lines for passport scan followed by another line for an agent to stamp the passport claim luggage to go through custom agent and finally security for the flight. On top of the airport has lack of signage and I felt like I was in a maze. We missed our connecting flight back to LAX as the procedure with immigration customs and security took almost 2 hours. American Airlines gave us even a worse run around to get on standby - I will never connect in Miami again for the Caribbean.

Return flight from Costa Rica to Chicago via Miami. We missed our connecting flight. It took nearly 45 minutes just to get through passport control. Collecting luggage another 40 minutes followed by another 40 minutes in queue to pass through customers where you are simply asked the same questions you responded to at passport control. There is little direction employees seem as confused as passengers and the rudeness level was off the charts. I have traveled in Europe Latin America and the Caribbean and I can say without reservation that Miami International airport is the absolute worst I've experienced.

Despite some claims that Miami immigration wait times have improved my experience on November 29 (about 7.30pm) suggests this is a lie. Fortunately I have global entry but the input to the customs area was so chaotic (several hundred people milling around and a couple of typically rude staff- TSA airport have no idea - yelling at them) that I could only make my way through to catch my connecting flight by running over feet with my cart and just plain shoving. The rude people "directors" had apparently not heard of global entry and simply were directing American citizens to one side (can't call it a line) and visa holders to another. I would be extremely surprised if up to half of those with connections did not miss them. Of course given the hold up in immigration customs and security were a breeze (especially as for once TSA kept the pre-check line open - on a prior entry at the same time they had closed it rather inexplicably but then who expects an explanation from TSA). Miami has never been on my list of good airports but I am now considering avoiding it at all costs. Too bad AA I may be on United through Houston from now on.

Could not agree more with the previous two comments. Saturday 15 November 2014 in transit from Belize to Heathrow. Biblical proportion queues for everything: ESTA machines then Immigration then Customs then outward passport control then security. No sense of segregation - everybody in one big queue each time. Despite 3 hour's leeway made the flight by 10 minutes boarding already having started. Never again.

Awful. Arrive on American and walk 15 miles to customs. Don't us this airport to transfer on American. You'll walk 30 miles. Worst airport in the world. People who design it must have trouble using there half brain cell. Build a railway to it but make people walk another 2 miles to check-in.

This was our first time through Miami airport. It is by far the worst most disorganized airport we have ever traveled through with the rudest staff. Passport control was total chaos. There was no clear directions from signs nor staff. Almost all the officers addressed us in Spanish first we don't speak Spanish. We still have not figured outs what one of the officers in passport control was calling out to passengers in the queue. Not a smile to be seen anywhere in the airport. It was the same at the TSA check. Rude TSA staff who spoke Spanish first. We will avoid traveling through this airport in future. In the US Philadelphia is a fine example of firm but courteous federal officers and airport staff.

Outward to Belize from London the expected one hour plus immigration wait and then the long lines in customs. 90 minutes in total. The return was dreadful. Immigration computer system went down so hundreds in lines not moving. Dells were distributed to officers which turned out not to work (sad sight of them looking at the guidebooks trying to figure out how to work them)! Then manual processing which must have taken ages. Luckily I was not too far back and made the onward flight. In the plane we pushed back on time but then were delayed as lights were not working on two of three runways. Finally they lost my luggage-made the mistake of allowing baggage transfer at Miami. Only been through Miami three times in twenty years but always a bad experience. Best avoided.