Marsa Alam Airport

Customer Reviews

No Skytrax Rating
Terminal Seating N/A
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 4 reviews
6/10
No Skytrax Rating
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8/10

Marsa Alam Airport customer review

Review by (United Kingdom)

The airport has not changed since I was last here two years ago. On arrival we collected our visa from the "bank desk" (cost now $25) which was very slow because everything done by the teller had to be checked by the person watching him. Only one of the six passport desks was open (although there were a lot of staff around watching the queue) for the rudimentary non checking stamping of the passport followed by two more staff (independently) checking it had been stamped. Baggage arrived quite quickly. Upon departure all our bags were X-rayed on entry to the terminal (queue 1) then we queued (progressing very slowly) at the only two desks open to check-in (queue 2). Then we queued (3) to go through passport control passing through clouds of cigarette smoke from those watching the queue. Airside facilities (cafe food etc) nothing has changed including the erratic quality of the free WIFI and the attempts of the toilet attendant to get a tip of £1 or €1 for use of the free toilet. Queue 4 (relatively short) was that for the airport bus. As airports go this is better that any other Egyptian airport I have been to it would be superb is those watching the queues or watching others do their job would work as well.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
7/10

Marsa Alam Airport customer review

Review by (United Kingdom)

Despite the difficult situation in Egypt this airport has got no worse since I was last here two years ago (neither has it got any better). It was clean and it had adequate facilities for the reduced number of passengers now using the airport. Duty Free prices are ridiculously high and therefore not as well used as they could be. There is free wifi but I could not get a reliable signal. Baggage delivery on arrival was astonishingly fast - a quality for other airports to copy. The longest queues were those going through security at the front door of the airport other security queues were quite short.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
4/10

Marsa Alam Airport customer review

Review by (United Kingdom)

Arriving passengers are bussed to the terminal where visa stamps are paid for / or collected. These are not visas in the traditional sense but a tourist tax of $15. Immigration simply involves having your passport stamped (there seemed to be no checks) and this was done speedily. Baggage delivery was very quick on a fast moving belt and you are soon outside of the terminal building. Departing passengers have to endure a number of queues to get into the terminal but once through check-in is reasonably quick. Luggage weight checks are very thorough and they seem disappointed if your luggage is within limits and recheck it a few times in the hope it gets heavier. Departure forms are completed after check-in air-side there are the usual range of caes (some offering free WiFi which is really great) and things you never knew you wanted. Buses take you to your plane. This would be a good airport by European standards and is an example to others in Egypt of how it can be done. The one thing that annoyed me was that in the Gents Toilets (supposedly free) you were hassled (even whilst occupied!) for a tip by the attendant – he did not get one.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
5/10

Marsa Alam Airport customer review

Review by (United Kingdom)

A very new airport with few flights. Lots of parking and an outdoor cafe. Check-in easy because it is not very busy once past security the gate area is small but with plenty of seats. Duty free is expensive (priced in US$) costa coffee pizza ice creams and a cafe provide more food than at many airports. Toilets are clean. Free WIFI is good and fast. Buses to the planes (no airbridges at all). Very good for an Egyptian airport.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no