✅ Verified Review
| Travelling to Manchester on the 14th February 2017 via easyJet using the the new terminal 3 was a nightmare and caused us so much unnecessary stress. They spend how many millions on the new terminal in Marrakech, but next to nothing on staffing and certainly none on the supervision of staff, to ease the flow of people through the new terminal to the gates. One very inept person was 'in charge' of the flow of hundreds of people in the very disorganised labyrinth of tapes that should normally ensure smooth flow, but did anything but! The congestion was appalling and many irate clients were taking the law into their own hands and queue jumping so they could catch their planes. And why oh why in the age of computers and digital passports, do the checkpoint admin staff still have to handwrite the data from exit cards down. It's a disgrace. These people (invariably grumpy men) are at best ignorant and at worst just plain rude and unhelpful. Passengers are treated so badly and staff have no clue about customer service. They all need training in customer support and relations. The few staff that were on duty didn't have a clue. We had no time to shop or eat and made the gate with just 10 mins before closure. Even after speedy boarding were allowed to move out towards the plane we were stopped to allow incoming passengers from another flight to cross before us into arrivals which was just 20 meters from departures. Where is the security in that. Anyone could have passed anything to anyone or even jumped a queue either way. Then we had to wait for a bus to drive us about 100 meters which we all could easily have walked quicker, the reason given 'security'. This bus moved off after about 10 mins only to pull up in 20 meters 'access denied, because there were other vehicles servicing the plane.' Total chaos! I will avoid Marakech airport like the plague for a few years until and unless things improve dramatically and new systems function properly.