Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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10/10

"friendly and helpful staff"

(United Kingdom)

Good airport with friendly and helpful staff, the gates were a nice distance and general facilities were good. Upon return the baggage was quick and easy. Also the check-in hall was very calm and there where almost no queues. Security was quick and simple also. As a Plane spotter this airport is the perfect location with its runway visitor park and Concorde tour.
Experience At AirportArrival and Departure
Date VisitDecember 2015
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"a dark depressing environment"

(United Kingdom)

I have just had chance to compare Manchester to two other airports that I have just used. I flew from Dubai to Doha and then on to Manchester. I just say that Dubai and Doha leave Manchester way behind when it comes to customer service, appearance and cleanliness. All the staff at the two Middle East airports were smartly presented and courteous when asked a question. On arriving back at Manchester you are met my a dark depressing environment with staff with suits that look three sizes too big for them and ties that they do not know how to tie correctly and not even straight. Dubai and Doha leave Manchester standing as they have bright and airy terminals that are spotlessly clean and are so quiet and relaxing compared to Manchester. Yes they have invested heavily in these two airports but they also take pride in their environment. It almost like you are arriving in a communist county at Manchester when you compare it to the two airports mentioned. One are which can be improved at Manchester without vast investment is staff presentation and courtesy. Please take some time to see how Manchester is falling behind the times.
Experience At AirportArrival Only
Date VisitOctober 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"simply a cattle market"

(United Kingdom)

At 1am to 3am Manchester airport Terminal 3 was simply a cattle market. There was at 3 full flights awaiting cases, yet no cases anywhere nor staff to be seen. Enquiring as to what on earth was happening simply received "I am security". Screen said cases to be delivered by 1.47am latest - 2.30am they arrived and nothing plus no staff. The whole affair ruined many holidays - do not travel from Manchester airport if possible, Newcastle is much better.
Experience At AirportTransit
Date VisitOctober 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"there were some chaotic scenes"

(United Kingdom)

Verified Review | There were some chaotic scenes at Manchester T3 last night, both on arrival and later outside the main entrance. Immense queues to get through passport control, slow electronic checking with lots of disgruntled passengers. Baggage collection was quite efficient on this occasion - but that has not always been my experience at MAN. We emerged outside for our pickup well over an hour after landing. Outside, in the immediate vicinity of the pickup and drop off point, the picture was absolutely ridiculous. There are only eight possible parking places for cars and taxis. Road signage is poor. People are employed to bellow at lingering motorists in a vain attempt to keep the traffic flowing. All traffic - including large buses - uses the same single lane of road to service thousands of passengers. It does not work and it seems obvious that at some point a pedestrian will be seriously injured. So we waited outside for a further 30 minutes for our lift - as the traffic built up so far back. Overall a shabby and inefficient experience which I will try to avoid during future travel.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"signage not clear"

(United Kingdom)

Verified Review | Not fit for purpose. I paid over £75 for 5 nights at Terminal 2's Meet and Greet. There was not a Meet and certainly not a Greet. Queued on the dual carriageway for 15 minutes to get through their barrier (dangerous) then again at the desk inside. Took around 40 minutes in total, including 10 minutes finding it - signage not clear. If I hadn't bought Fast Track through security we would have missed our flights as the queues were so huge. The scanner staff were appallingly rude - wait until you're told to pick up a tray - you can't do that - take that off - just whom do they think they are? Can't really review any more of the airport as we didn't get to see it, the flight was boarding by the time we had cleared security. This was despite arriving at the airport almost two hours before the flight and paying for Meet and Greet, Fast Track through security, having already checked in online, and only taking hand luggage. Plus it was a Saturday morning so fewer business flights. Thirty years ago I flew from this airport every week on business to my head office south of London. These days I'd take the train.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"unnecessary delay"

(United Kingdom)

We arrived in Manchester at 1.30am to what at first appeared to be a ghost town. Imagine our surprise as we approached passport control to find a queue of several hundred yards long. It was an utter joke and took over an hour and a quarter to get to the control area were there were just two operatives checking passports and a third directing people through the new automatic (robot?) checking booths. The automatic booths seemed to be failing to recognise around 75% of users and were just generally holding the whole queue up. This kind of unnecessary delay is exactly what one does not need after a long day and a long flight.
Experience At AirportArrival Only
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"the whole airport needs urgent attention"

(United Kingdom)

Have recently traveled via airports in Africa and the Middle East which were far superior in every respect to this appalling airport. Agree with all the adverse comments that are made about Manchester airport. Do the people in charge ever read these comments? Security staff are arrogant and rude and treated me with total disrespect. Toilet facilities are hopelessly inadequate and the whole airport needs urgent attention. Avoid at all costs.
Experience At AirportTransit
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
2/10

"it is getting progressively worse"

(United Kingdom)

Have been using Manchester airport for over 20 years and I have to say it is getting progessively worse as the years go on. Most people these days check in online so only have to drop off the bags but the queues are so bad. Often waiting over 30 minutes. However once you've dropped off your bags worse is yet to come at security. There are usually hundreds of people and not enough airport staff to deal with them and the queues seem to go on forever. We all appreciate that in this day and age security is paramount but why not open all the desks when you are busy. We arrived at the airport over 2 hours before our flight was due to go out but because of all the queues we ending up getting to our gate just as it was closing. We had no time for a drink something to eat or a look around duty free. The airport must be losing a fortune on lost revenue due to all the time it takes to get through check in and security. Coming back into the country isn't much better with huge queues trying to get through passport control and even if you have an up to date passport the alternative queues to scan your passport yourself are just as busy and don't always work. Manchester Airport really do need to look at staffing levels and stop trying to cut corners.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"needs improving"

(United Kingdom)

First time I have been to terminal 2 at Manchester airport - what a joke. Thomson queues for check-in were bad enough 1.5 hours to get through - only 3 desks open out of 10 plus. Worse was to come - at security there must have been nearly 1000 people trying to get through. Out of 10 lanes only 2 were open - it was an absolute joke. Worse I have ever seen at any airport - it needs improving or they should move flights to other airports.
Experience At AirportDeparture Only
Date VisitSeptember 2016
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"there desperately needs to be some investment"

(Switzerland)

The worst airport in the UK and possibly in Europe. It is a profit making machine that puts nothing back into the infrastructure and facilities. Amongst many of things that I have witnessed in 7 years of commuting through this dreadful airport is: 1) Rubbish left lying around 2) Inadequate baggage belt system in T1, it cannot cope with the volume 3) Majority of staff in security haven't got a clue 4) Toilets are disgusting 5) A lot of infrastructure is rusting and past its life span, there desperately needs to be some investment 6) Rude staff 7) Escalators that haven't worked for years 8) Insufficient seating for the volume of passengers, I could go on but needless to say that if my route (Zurich) was served by another regional airport then I would not use MAN. I dread to think what opinion foreign visitors must have of our region when they arrive at MAN. It's about time that someone did something about this airport.
Experience At AirportArrival and Departure
Date VisitSeptember 2016
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no