Manchester Airport

✅ Trip Verified | Staff in the terminals are unfriendly and a pain to talk to. Coming from the train station, I had no idea which floor my check-in desks were, went to the wrong floor and had no sign telling me where I was meant to be going to, there’s no staff at all to talk to. Eventually found the right check-in and the automated barriers wouldn't work, took me 3 minutes before a member of staff helped me get through the barriers. The queues at security checks are fairly short (though we were travelling at 9am). There were very little seats and the airport was so crowded that there wasn’t any spare seats, so I had to stand for 1 hour. The only good thing of the airport is that there is a wide variety of duty-free stores at the airport. Will try to avoid them at all costs in the future.

❎ Not Verified | On the whole efficient and helpful staff at security. However on the way out was unnecessarily accosted by an individual. We were humiliated and embarrassed by her very loud insinuations. How public servants are allowed to treat people this way is incomprehensible in today’s day and age when we should be accountable for our behaviour. Shameful! Completely cancels all the good work of the rest of the team.

❎ Not Verified | Never again. Herded like cattle, don’t want total automated system either. Why should I weigh my own baggage then have to put my own labels on. Security was a joke, had fast track but late arrivers got priority for their flights in the fast track lane. Why not a separate queue for those who are late, I have paid for fast track after all! Arrived airport 7am and took 1hr 15 mins to get through. Then when through I have to walk all the way through duty free to get a seat but there aren’t any as there isn’t enough! Absolute disgrace.

❎ Not Verified | Absolutely terrible. Dirty, shabby, and with occassionally very rude staff. Layout is poor with narrow, gloomy passageways carrying people in both directions and getting log jammed as a consequence. Vastly insufficient seating. The onsite road layout is a labyrinth, far too small for the amount of traffic, and confusing to navigate around. The security lines are very badly laid out with consequently slow throughput. The whole place reeks of neglect and under-investment, and it is frankly embarrassing when business customers have to use it. I have no doubt it is a brake on the economic development of the North West. It appears stuck in the 1970s and there seems to be no appetite for any improvement.

❎ Not Verified | It says on the airport website that due to re-development Terminal 2 drop is changed to low ground floor so why was the drop lane blocked off with bollards and a stupid airport jobsworth sat in a car saying, sorry mate the lane is closed you have to use car park. I object to paying 4.00 to spend 20 seconds letting 2 people get out of the car, I used to work at the airport and it has never been in a worse state than at the momment and the attitude of the men in yellow coats is disgusting. They look at you like an alien and then tell you what to do rather than giving good advice in a pleasant and happy manner. It quite clearly states on the website you can drop off people at T2 rather than using the carpark, the airport has got too big for its surroundings and anymore expasion needs to stop now.

❎ Not Verified | We pre-booked assistance that never came for my 82 year old mother in law for a grueling flight to Australia. No assistance, rude staff, an utter disgrace, this country is getting worse. Arrived early enough and the assistance counter full of people from all walks of life waiting disgruntled. All going to be late.. Mother in law who can hardly walk had to struggle on her own and just caught the flight before gate was closing.

✅ Trip Verified | This must be the single worst international airport I have ever travelled from, unfortunately for me it’s the nearest. I often travel to London to catch flights just so I don’t have to travel from here. Traffic shocking, rude staff that all seem to have a chip on their shoulder. It’s unbearable at times. This is not a gripe of a review from one bad experience but it’s taken me longer to park than get to the airport today.

✅ Trip Verified | As a good few people have already noted the security in T1 is so slow and long lines, I always get directed down the stairs to the basement. You are separated from bags, coats and have to take a separate route thru the body scanner. When you get thru the scanner your bags are sitting there unattended with lots of bags pulled for extra searching. I understand security is vital but MAN T1 can learn so much more from other airports. Geneva for example has 13 scanners side by side staffed with happy smiley people. T2 is more efficient and it is a shame that Emirates use T1. The pre boarding Lounge for Emirates is like a portacabin on the end of the corridor.

✅ Trip Verified | My husband was told in security that his insulin has to be emptied from the original company packinging. All medication packaging was removed and we were told that all insulin pens should be carried in clear bags. Prescription labels were on the boxes and expiry dates were on too which meant all the pens got mixed up. Upon request they returned the boxes to us or otherwise the destation of the boxes were to be the bin. We were also told that he cannot carry the amount of insulin he has but the fact is he’s on a very high dose and the diabetes center has advised to carry all insulin on hand to avoid any inconvenience if luggage is lost. Also insulin pens need to be refrigerated which can be handed over to the airline crew for refrigeration. Due to all this happening my husband is now scared and stressed out to travel from Manchester Airport. He’s worrying that they don’t make an issue of his insulin and reject him from taking it. Along with this, the staff at security on Manchester airport on 24th December 2017, were very rude. The way they spoke wasn’t acceptable.

❎ Not Verified | Manchester Airport has reached its sell by date, its dirty, too many corridors to navigate, international passengers arriving being processed through terminal 3 (what security), travellators not working and its dirty. Staff are useless and there is no one around customs, the luggage arrives 1 hour later and the luggage carousel constantly breaks down. Terminal 1 should be demolished forthwith as its not fit for purpose. Security is important and vital but profiling passengers is a better way and has better outcomes. Going through security is nightmare for passengers and due to rude staff, and always changing security demands at their whims! The staff are rude and are the ones causing the most distress and stress to passengers before they fly. All staff should be reminded that without us the passengers they will not have any jobs or the Airport. The management (local Councils) should manage and vet that the Airport is welcoming and not a hinderance for the passengers, for start get rid of £1.00 charge for using luggage trolleys, as first time visitor has a very negative impressions of the city from the day he or she lands! Nobody has £1 coin if you are coming from abroad! On my last visit the security staff displayed my medication for all others passengers to see, no respect and violated my human rights by breaking patient confidentiality! Could be checked in private cubicle or I do not want the whole world to know what medication I am taking. Security staff should respect passengers!