Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1371 reviews
2/10
No Skytrax Rating
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1/10

"incompetent security scanning"

(United Kingdom)

Trip Verified | Despite reading and complying with MAG group security rules the grumpy incompetent jobsworth on security scanning in T2 insisted that everything that had any electrical use had to be emptied from all bags. Plugs, leads, chargers, satnav, small camera and even a empty clear water bottle. I had already taken out my ipad to comply with rules. The result was 5 trays needed to put empty carry on bags, handbag, jacket. And all the contents on 2 trays. This caused delays and our valuables were available the other side of security for anyone to help themselves too. It also meant more delays after scanning to repack everything. Total joke.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"staff don’t know the rules"

(United Kingdom)

Trip Verified | Read the Manchester Airport online security what to pack and what not to pack info before and after my experience at the Airport to make sure no problems and the following is what happened at the Airport. T2 security area. Took out my iPad to comply with hand luggage screening as I approached the screening area. The obnoxious female jobsworth insisted that anything that resembled a piece of electrical equipment had to be removed from hand luggage. This meant that adaptors,leads, chargers, small camera, iPhone, satnav and even an empty clear plastic water container had to be spread out separately. Effectively everything had to come out, and this was before scanning not after any suspicion. In total we used 5 trays to go through the scanner. 1 each for the empty hand luggage, 1 for my wife’s handbag and light jacket and two for the contents of bags. To make matters worse our valuables were clearly on show the other side of scanning for the low life to help themselves to before we were allowed through body checks. After going through body scan we then had to gather all trays and repack everything causing more delays. I complained to the Airport and was told that the issue would be brought up at the next monthly meeting on security but I have no confidence that the matter will be taken seriously. Clearly the security staff don’t know the rules that they should be working to.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"hugely stressful and upsetting"

(United Kingdom)

Not Verified | Security queue absolutely horrendous. Took over 85 mins to get through and ended up having to run to get our flight. I’m pregnant and standing for that amount of time was uncomfortable, not to mention having no opportunity to use the toilet before running with luggage at full tilt. Hugely stressful and upsetting.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"place is a construction site"

(Thailand)

Not Verified | Get there early the whole place is a construction site! It took me over two hours driving around and traveling by airport bus to get to the terminal 2. I had to drop off a hire car and fill it with petrol which caused delays but this was crazy. Use a different airport if you can
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"wake up and sort things out"

(United Kingdom)

Not Verified | Travelled from Manchester Airport on Friday 18/05/2018 with Daughter to Dominican Republic. Straight to the point: We will in future make every effort “Not to fly” from Manchester Airport! It should be downgraded to being purely a “Domestic UK” Airport. Very disappointed with layout of Departure Terminal - on passing through a very poor Security Checking Area (Staff rude and in no way smartly dressed or even professional looking). One Male Security Officer in Baggage Security - was overweight with trousers hanging down and shirt hanging out. We had to walk by this Officer and he clearly had a body odour problem. You are then made walk through a large Shopping floor area before reaching the Cafes and rest areas. This layout of Shops should be ideally approached from the other side of Cafes and rest areas. That way people can find a seat and parts of a travelling group could walk at ease round the shops without the burden of carrying round Hand Luggage. Those that might remember the Dick Emery Comedy Theme on Airports - will instantly liken Manchester Airport to the Comedy. Or in more modern times the comedy series “Come fly with me”. Manchester Airport is letting down the fine City and it’s people of Manchester and Northwest of England. It might be an idea for those running Manchester Airport to visit Birmingham, Heathrow, Sydney, Singapore, New York Airports for guidance on how to design Terminals and Conduct Security Checks. Sorry Manchester Airport Staff - but by detailing my views your Management might wake up and sort things out!
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Appalling delays in security"

(United Kingdom)

Trip Verified | Appalling delays in security. Over officious staff. Poor technology. Major delays due to luggage not passing scanner checks despite all necessary items being in a separate tray.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
10/10

"I for one appreciate what they do"

(United Kingdom)

Not Verified | I lost my watch at security. I realised straight away. The security man helped me look for it but it wasn’t to be found. The man took my phone number and gave me a number to ring after 24 hours. I joked with him that at least my delay at going through security would give my friends a chance to get the drinks in. To cut a long story short, the wonderful security man found my watch and called me, when I didn’t answer my phone he came looking for me in the bar. So thank you and well udone to the Manchester terminal 3 security man. These staff have a difficult job of keeping us all safe. I for one appreciate what they do.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1/10

"Staff rude"

(United Kingdom)

Trip Verified | Chaos! Bag security checking system ridiculous. Technology does not equal efficiency, especially when it rejected bags for something that was not present! Removed items we were told too and still bags were rejected. Staff rude and loved the power. Appreciate need for safety. No need to be shouting rudely at people and causing this much chaos.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"packed with people queuing"

(United Kingdom)

Trip Verified | It's a bit pointless repeating everything in all the previous reviews, so really there's only one thing you need to know about this place, if at all possible do not use Manchester Airport. Below is (breifly) my latest experience. We departed there Sunday the 13th of May. Poor signage to guide you to the underground concrete sweatbox that is now T1 security. It was packed with people queuing back up into the baggage drop off hall. We did everything properly, liquids in clear bag, belt off etc., etc., My bag was pulled for search due to tea bags inside (sailing holiday). Man asked "what are these"? As it had already taken over an hour to get to this point, it took great willpower not to reply "What do you think they are?" Ironically, from a security point of view, if ever there was a place to create maximum carnage, then it is in this concrete bunker. Time from bag drop to being released into the shopping mall which doubles as Departure Lounge, 1 hour 35 minutes. Arriving back was a little better, but despite it being 20 past midnight, it was 25 minutes before the luggage carousel started.
Experience At AirportArrival and Departure
Date VisitMay 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
1/10

"most unfriendly security"

(United Kingdom)

Trip Verified | The most unfriendly security in any airport I know, and I travel a lot. They seem to be in love with the uniform and "power". Horrible experience and it seems to get worse each time. In the last month I used T1 and T3 and they were both awful. Seating area is awful too. I hate the airport.
Experience At AirportDeparture Only
Date VisitMay 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no