Manchester Airport

✅ Trip Verified | First of all arrival at the airport, I have German residency card with smartchip (EU) but with an Australian passport. I was not able to go through passport control with my German husband and he was so angry about it as the queue for non EU passports was about an hour long. If I can enter Germany with my chip card, why not the UK? It is still part of the EU last time I checked. I asked the controllers and the police at the desk, they all said I could not go through with my husband and he should have come with me to prove I was married to a German! Wait, what? Why? Then today on our return trip, we were directed to one security gateof disorganisation and extremely rude and cranky security people. Both my husband and I had to be patted down, he had to take his shoes off which last time we flew were fine. They were arguing with people and being condescending at a girl for putting a tub of lip balm through in her bag. It took over 45 minutes to get through which then magically closed in front of us. We were directed to a security place downstairs which was a total nightmare n there was literally no queue! Lucky our flight was delayed or we would have missed it for sure! We loved Manchester, but may never return because of this disorganised security rubbish!

Not Verified | Arriving back into Manchester from Corfu, I remembered why we don't like using Manchester Airport. Being herded by sheep springs to mind. The walk from the Easyjet gates is ridiculously long,with no moving walkways to assist those who find it difficult to walk far and prefer not to seek assistance. Then the queue to get through customs is also a lot of walking up and down the barrier areas before showing your passport, why can't there be more self scanners or staff to get you through quickly, the last thing you need after a long flight. Also why does it take so long to collect your baggage, again more staff would quicken this process. For a large international airport, why are there such delays, more people need to complain instead of putting up with the way things are run.

✅ Trip Verified | Departure yesterday from T3 was actually substantially better than my experiences in recent times. I had booked fast track and was airside in around 10 minutes. Airside it is still dire, crowded and unclean in the public areas. I was however using lounge access (Escape) so the overall experience was improved as I did not have to suffer the downstairs mess. However upon my return to T3 this morning it was a shambolic mess regarding passport control. Severely over crowded and cattle going to abbatoir would be better treated. Seriously 20+ minutes to get to passport control. Management need to address the comments on Skytrax unless of course they are aiming at the title of worst airport worldwide.

Not Verified | Arrived 1 hour and 40 minutes before a flight to Amsterdam. A huge queue at the security point. I was lucky to have a fast pass with my boarding card. If I hadn’t I don’t think I would have caught my flight. Security overall looked tiny in comparison with how many were needing to get through.

Not Verified | I have decided that no matter how cheap it is to fly from Manchester I'll never go here again. I've used all three terminals in the last year and thus time flew from Terminal 1. The security queues are absolutely disgraceful. It appears that they make people wait as long as they dare to encourage them into Fast rack for an extra fee. No other airport in the UK or overseas is as bad. People need to vote with their feet to make this terrible airport change

Not Verified | Now by far and away the worst airport experience anywhere. Disorganised, inefficient, unclean and badly maintained - as an international airport it is totally shambolic. Security is rude, arrogant and patronising and knowing someone personally who works in security at the airport the morale of the staff is rock bottom. Road access is now disrupted and delays are frequent. The car hire village is now best reached by foot (if hand luggage only) as the infrequent shuttle buses are stuck in the traffic chaos that has been created by a management decision seemingly to upgrade 3 terminals at once, and a new drop off charge is further fuelling anger. Train access is OK as long as this serves an onward journey but this is not an option for many. As a frequently (bi-weekly) traveller to/from Europe and Scandinavia I am now acutely embarrassed about Manchester Airport - it is a disgrace to the North West of the UK. Time that the relevant authority demand that a competent airport operator takes over and the current management is removed permanently.

Not Verified | Absolutely disgusting! Check in process with most airlines out dated, too confined no queue management. Security a joke, so many bags rejected over silly things and then wait 40 mins for them to check that instant coffee is a security risk. The security staff have no idea of DFT & CAA guidelines, always asking a manager if its ok or not. Incredibly rude. Gates old and in poor condition, most of the airport now looks like a shed. Other travellers paying for long stay car park and then being put in staff car park which isn't fair. Asking you to pay for everything wouldn't be surprised if they ask you to pay to breathe next. Fast track is a joke, you wait around 20 mins just to get your liquids out. Unfortunately MAG you have managed to ruin what was once a nice airport. You have squeezed every passenger and airline for every penny they have! You have done minimal improvement to the airport apart from what your required to do by law. Your customer services staff don't even know what customer service is. You have made it less attractive for airlines and passengers to travel through your airport. Unfortunately you will never be a global gateway as all you want to do is make your shareholders profits happy and not improve the airport so that people will choose to fly from MAN. I personally would prefer to fly from another airport e.g AMS, MAD or even LHR. Well done Manchester!

Not Verified | Flew to Rome on 4th June. Have used this place, albeit reluctantly for 30 years and it simply gets worse. I know that security has been hugely beefed up (for obvious reasons) over the last 10 years or so, but the chaos that ensues every time I come surely can be avoided. Other airports, i e N/Castle, Leeds/Brdfd, Glasgow and L/pool seem to cope ok! I consider my wife and me to be reasonably intelligent people but arriving in our car to park at Term 1/3 long stay was a nightmare. Large swathes of the area were under refurbishment/construction. Signage was sporadic or non-existent, in short, we spent ages trying to find the carpark which is fairly obvious normally, although, in fairness, we usually park elsewhere. Fearing I was developing dementia, I asked various staff members where to go? They said, they too get confused each day, as there is big construction work in progress. This was vindicated when we returned for our trip 11 days later to find the pavement leading to the carpark (which we had eventually found prior to our trip) had been shut off for re-surfacing. As we live over 2 hours drive from here, I shall endeavour to use an alternate airport in the future. Roll on Carlisle opening in September!

Not Verified | It took nearly 2 hours to clear security today, flights are now being delayed because passengers can't get to the gate. Once I cleared security I had to run to the gate only to find there is no plane and passengers were held at a tiny holding area with limited seating. I am travelling on business and will arrive to my meeting dripping in sweat. No time to even purchase a bottle of water. This poses a health and safety hazard to passengers.

✅ Trip Verified | On the morning of June 16th we were taking a domestic flight from Manchester Airport terminal 3. To get through security there was a massive queue that stretched the whole length of the terminal-without exaggeration, it was total mayhem. Luckily I had pre booked Fastpasses which gave us some head start but we waited an unacceptable length of time and just made it to the gate. I can honestly say that, as a frequent flyer, Manchester Airport has rapidly gone downhill with its service to customers, herding them around like cattle in queues that seem never ending. As a true, proud Mancunian I much prefer the short drive and to fly from Liverpool. On this occasion we did not have bags in the hold, thankfully, as baggage return times have increased significantly.