Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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1/10

"get some proper management"

(United Kingdom)

Trip Verified | This is now the worst airport I have ever had to visit. Totally unorganized with just 1 pay machine at terminal 3. 45 minutes wait. Arriving 1 hour to go through security. It puts Manchester and UK to shame. For heavens sake get some proper management in place. If you can avoid it go elsewhere. Hopeless.
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"becomes a more unpleasant travel experience"

(United Kingdom)

Trip Verified | I have been using this airport for the last 45 years. It was never the best experience but with every day that passes Manchester Airport becomes a more unpleasant travel experience. New depths have been plumbed since the introduction of the new rip-off drop off charge. Check-in is variable, dependant on which carrier you are travelling with. Security is chaotic. The shops are poor, the food and drinks vendors even worse. There is insufficient seating and the general air is of "couldn't care less". The whole public areas is grubby and the toilets stink. On my last trip my suitcase was completely destroyed by the baggage handling staff prior to being loaded on the aircraft. (It was bound up with masking tape to enable it to loaded on the aircraft). Arrival is not much better. No steps were available for our aircraft for 15 minutes on our arrival. The bus journey from the plane to the terminal building took another 15 minutes. The queues to go through passport control are lengthy and the UK Border Control staff seem to have been selected for their rudeness.You can often wait more than 30 minutes at the baggage carousel for your luggage. All in all a dreadful experience whether departing or arriving.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"lack of organisation on the car parks"

(United Kingdom)

Trip Verified | Can’t believe the current lack of organisation on the car parks. Went to pick someone up at T1 today. Eventually found a space on the car park and once I had met the people I went to pay. Big queues for the machines especially as one wouldn’t accept cards. Taxi driver said it never does so obviously a long term fault. Been there less than 1/2 hr so my charge showed as £4. Unfortunately didn’t have enough cash. Nipped outside and got cash off my wife, just enough between us. Put my token back in, now £6.50. Guy on the intercom reduced the fee when I explained. None of the barriers were working to get off the car park, complete chaos. They were eventually raised to allow everyone out, paid or not. Traffic trying to get into the airport was affected and was log jammed up to the motorway roundabout. Two weeks ago when I went it was queued back all the way down the motorway spur to the M56 main carriageway. I can see why they now charge for drop off but the idea was it would improve traffic flow around the airport! Not sure what on earth has gone wrong. I use the airport every month on average as well as picking people up in between. What was reasonably well organised is now chaotic. When I come to book next years flights I will use Liverpool where possible. Hope easyJet carry on flying to Turkey from a Liverpool as that will be my first choice. I understand that the development needs to take place but car park organisation, surrounding roads and passport control are now appalling. Avoid the airport like the plague until they get their act together.
Experience At AirportArrival Only
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"staff rude totally rude"

(United Kingdom)

Not Verified | Worst airport in UK, staff rude totally rude! At security, no manners, queues ridiculous, have not experienced a worst airport anywhere. Really needs a management strategy, saw staff arguing fed up. Get a grip really considering not going again! Liverpool so much better.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"ignorant and useless security staff"

(United Kingdom)

Trip Verified | 28th June 2018. Having used Manchester airport on numerous occasion, it was once again my choice to use this airport on this occasion for a wonderfully planned holiday to the Maldives. Having used the airport lounges at Manchester where the service was superb, I booked 4 spaces on this occasion to relax and unwind from the journey to the airport. Thus setting us up for a nice relaxing time. We had a bad experience in October 2017 but I put this down to teething problems in security which took us ages to get through back then. Foolish me should have learned my lesson then. I was asked to unpack my diving regulators from my hand luggage and the looks I got clearly indicated that 98% of the security staff had no idea what they were looking at. So we set off on the morning of the 28th June allowing ourselves 4 hours to get through check in where we simply had to do a baggage drop and move on to security. This still allowed us more than ample time to enjoy our 3 hours including allowing for boarding time in the airport lounge. Knowing that this is an arduous task we (4 of us) kept our hand luggage to an absolute minimum. Joy oh joy then the fun started. Arrival at security 'if you can call it that' I thought the war had arrived on our shores and was taking place in the security hall. Staff were shouting at each other complaining about the amount of work they had to do and no one was helping the other. So lets break this down: 1. Passengers made to stand for almost an hour before getting sent to a conveyor 2. Staff shouting at each other 3. Staff complaining lack of help and support 4. Female member of staff shouting at the passengers telling them to make sure they had all their stuff sorted before getting checked. 5. Female member of staff shouting at the top of her voice to get someone to scan an elderly gents walking stick. 6. About a quarter of the conveyor belts and x ray in use to check passengers luggage. 7. Numerous members of security staff standing about doing nothing and looking at others battling. 8. Due to number of passengers in the area it was extremely hot and uncomfortable. 9. No security members of staff smiled. It was like attending a funeral of someone you despised. 10. 2 of 4 bags separated for security check. This after security was asked if they wanted me to remove my scuba regulators once again prior to going through the x ray machine. Time to find someone to search the bag around 25 minutes. Not as bad as the elderly gent waiting for his walking stick that must have been around 40 minutes. 11. Wife had her bag searched and they found a tiny tub or tube of lipsil that no one even knew was there. So all in all with more than 3 .5 hours to spare at the start of security, we landed up with a grand total of less than 40 minutes to spend in the airport lounge that had been pre-paid for. We only had the 40 minutes as we were the last to board the plane prior to doors closing and well on time. I mentioned the airport lounge cost, a security guard turned around and said that we should have thought and allowed more time. Upon our return to Manchester airport following a stunning holiday, we disembarked the plane and started to make our way to arrivals. Low and behold only to be met by a locked door where we kept waiting squashed into a corridor for about 30 minutes. No explanation. So all I can say is a big thank you (not) to the horrible moody ignorant and useless security staff.
Experience At AirportArrival and Departure
Date VisitJune 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Staff bored, uninterested and rude"

(United Kingdom)

Not Verified | Shocking. Herded like cattle into unpleasant security check area. Staff bored, uninterested and rude. Despite approx 14 security lanes, only 4 or so open, yet the queues were massive and loads of staff stood around chatting or on mobiles. A very unpleasant way to start a holiday. Will do everything not to use this airport again.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"chaos, overcrowded and horrendous"

(United Kingdom)

Not Verified | Absolute chaos, overcrowded and horrendous. The security system is an absolute joke, almost 2 hours to get through and only just got our flight. While I understand the need for security, the system they have in place is a complete mess. I certainly will be looking for a different regional airport for my next holiday.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"should be dropped instantly"

(United Kingdom)

Not Verified | Paying to drop off at Manchester airport is outrageous and a further form of taxation. It should be dropped instantly. Recent changes to processing through security have had little impact and travellers are expected to descend and climb stairs to and from a basement. The procedure in case of a fire/bomb attack is unclear and passsengers are underground. The whole experience is dreadful - much could be learned from a visit to Gatwick South Terminal. A full review of passenger experience should be carried out.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"good manners goes a long way"

(United Kingdom)

Trip Verified | I have to say as many before me, that the security staff are rude. I went through the security check and was stopped as the machine showed hot spots. Now considering we are having the hottest summer in years, it was not surprising I was warm! I'd just driven to the airport and dragged a heavy case to be dropped off! However, the woman kept putting that machine up and down and up and down me. For one thing I find being man handled by a woman a little off putting to say the least. But I would like to be informed what on earth she was looking for! I had a t shirt loose fitting trousers and sandals apart from my underwear. What I am supposed to be hiding under my armpit is a mystery to me. Then as I raised my eyebrows to my friend waiting for me (after the fifth time of having the machine waved up and down me) she said my body language was aggressive. I am a mature lady and do not appreciate being spoken to, as if I was a school child. This isn't the first time that I have found the staff to be rude, on other occasions it has been about the plastic bags! They do have a job to do I appreciate that, but good manners goes a long way to getting people to co operate. When arriving at the aiport people are naturally anxious and they need to realise this. We are not all terrorists neither are we criminals trying to smuggle good etc.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
no
3/10

"would not recommend for families"

(United Kingdom)

Trip Verified | I've never experienced such rude staff whilst travelling abroad. The check in woman for Air France was extremely impolite and impatient and didn't smile once. The security was even worse - not only did we have to queue for a ridiculous amount of time, but I can't think of a single member of staff that wasn't rude and abrupt. Very bad experience, would not recommend for families.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no