Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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1/10

"needs some serious action"

(United Kingdom)

Trip Verified | The security team do a necessary and worthwhile job, but their lack of any sense of urgency, and the disjointed thinking and process is intolerable. Seeing staff floating around laughing and chatting while pallets stack up, passengers wait, and frustration grows needs some serious action.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
6/10

"need to step up their game"

(United Kingdom)

Trip Verified | Terminal 2. The whole airport is floored with ugly unattractive patterns, staff are okay, the airport is reliable, security was too small, check-in is large, the departure gates look old and crowded, with purple seats which do not fit the surroundings. A little bit unhygienic, a lot of the windows were dirty so was the floor, there were not many interesting stores and cafe's that was interesting and felt more like a small shopping center. They really need to step up their game, but as I saw they are extending the terminal to the right, that seems to be good news.
Experience At AirportDeparture Only
Date VisitJuly 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
2/10

"Most staff have a bad attitude"

(United Kingdom)

Trip Verified | A visitor arriving at Manchester airport would be forgiven for thinking they'd landed in the airport of a much less significant city. The buildings are poorly maintained rabbit warrens of corridors in a jumbled mess. The exception to this, of course, are the duty free shops, which have had more than their fair share of make-overs and revamps to line the MAG pockets. Most staff have a bad attitude, giving paying passengers the impression that they are little more than an inconvenience. Baggage reclaim takes an age, apart from the solitary bag they send through so they've hit their target. Then you'll wait another 30 minutes for the rest of the bags to arrive. Pickup and drop-off parking at the airport is simply daylight robbery. The airport has spent tens of thousands of pounds 'reducing congestion' by increasing charges and heralding a free drop-off area. However, you can't pick up from this area. The airport managers would rather let the buses go back to the drop-off area empty, because they want people to use the paid areas. £4 for 1 minute, 34 seconds parking was my last receipt - that's £160 per hour equivalent. Welcome to Manchester Airport, now empty your pockets.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"a horrendous experience"

(United Kingdom)

Not Verified | The worst airport I have ever been too. Horrendous queues, rude staff, so far waiting 45 minutes at baggage reclaim and nothing through still. Never ever again would I fly from here. It has been a horrendous experience on both legs of the journey.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"one of the worst"

(United Kingdom)

Not Verified | The Good : 1. It's a modest size 2. Security is reasonably fast when departing The Bad : 1. Parking charges for drop off - (why not have more drop off zones) 2. Non refundable charges for trolleys 3. Long queues to pay for parking tickets, bad signage, badly laid out 4. Seating areas inside the airport is too small 5. No duty free, signage poor, lounges are poor, layout poort 6. Massive queues to get in I have travelled to many international airports, for a developed city - sorry it's one of the worst.
Experience At AirportArrival and Departure
Date VisitJuly 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"avoid this airport"

(Switzerland)

Trip Verified | I travel a lot and I have seen many airports, but Manchester Airport is definitely one of the worst. It is super old, everything looks out of date (except Security), the staff actually has no clue, the security takes ages as every second bag goes to further control (without any reasons). The flights are mostly super late, the call for the "last call" before even one person has entered the plane. And even if thats not enough they started to ask for a drop of charge when you arrive by taxi - except if you choose to be dropped of further away and take a bus to the airport. If possible - avoid this airport.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"utter rip off"

(United Kingdom)

Not Verified | There are better run and manged airports in the third world then in Manchester. Utter rip off from dropping off customers to picking them up. The £3 charge for 5 mins to drop off someone has moved the traffic problem from departures to arrivals car park. There are only 2 car parking payment machines in the vicinity of the car park with a mile long queue. This resulted in me having to pay an extra £2 because I had to queue for 10 minutes to pay for the parking. Then another 20 minutes to get out of the arrival car park. Utter joke. Unfortunately, Manchester Airport have a captive audience who have no alternatives but to use the airport and therefore they can charge whatever they want and get way with it.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
no
1/10

"money grabbing and shameful"

(United Kingdom)

Not Verified | New drop-off parking charges are slimy, money grabbing and shameful. We are really scraping the barrel in this country now aren't we? Every day in the U.K. is an obstacle course of fines, charges and threats. I realise companies need to turn a profit, but why does everything have to be so complicated and threatening? Manchester airport, just bung an extra fiver on the ticket price and get rid of all the depressing barriers, rules, hi-vis trolls and ugly warning signs please. Can simplicity and common sense awaken in this petty, punitive, miserable country?
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"too small, too warm, too overpriced"

(United Kingdom)

Trip Verified | Terminal 3 - too small, too warm, too overpriced. Lounges turn people away claiming they’re full despite that not being the case. The rest of the terminal is small and crowded with stag do’s and overpriced bars with no seats. No air conditioning throughout leaves you feeling too hot, with an empty wallet and praying that your flight leaves early to escape the drudgery of this pitiful excuse of an airport. The only positive is that the whole place has a roof, so at least the Manchester weather can’t dampen your spirits.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"grumpy, rude and arrogant staff"

(United Kingdom)

Not Verified | Today 17 August just arrived at the airport met by grumpy, rude and arrogant staff. At Finnair business check in there was no greeting from a miserable check in woman, and they are really bad at the security section. This is the worst airport that I have ever been to.
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no