Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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1/10

"go to another airport"

(United Kingdom)

Not Verified | If you can, then go to another airport, Manchester is terrible, its pretty much luck if you get to the correct terminal, as the signs are not adequate, the signs painted on the roads are so faded you can barely read them until it's too late and you missed the turnoff. They actually charge you £3 to drop passengers off, even more if you take more than 10 mins. When picking up, you don't have a choice, you have to go to the carpark where they charge you again, even if you are there for 30 seconds, it will cost £4 minimum. If tesco started charging to go in their car parks, they wouldn't have any customers. Don't they make enough money from passengers with their overpriced Everything? I will never use Manchester again, total money grabbers!
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"seems incredibly disorganized"

(Ireland)

Trip Verified | The worst airport I have ever experienced and sadly I have to pass through it all too often. Facilities are not designed for the passenger numbers - the Airport seems to be run on the basis of being cheap and nasty. The environment is very noisy and very stressful and seems incredibly disorganized. The “house style” amongst staff is not to listen, not to engage, instead just talk - and on occasion shout - loudly and aggressively “at” passengers. Manchester is a great city - it really deserves a better airport than this.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
6/10

"It is always dirty"

(United Kingdom)

Trip Verified | I flew from Manchester airport, the fourth time this year and I feel ashamed. It is always dirty, tables dirty, no where to sit, very long queues, and an unfair amount of drunken people. It gives a horrible view of Manchester. As an older lady, I can’t move so fast as others, and when I’m told, in a very abrupt manner, take your belt off, jacket off, phone out, computer out etc, I’ve only got one pair of hands, and as I holiday alone, it’s so difficult. Please have patience and sufficient staff to avoid the awful queues.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Greedy and poorly organised"

(United Kingdom)

Trip Verified | Truly the worse airport in Europe! Greedy and poorly organised. At every point this airport try to extract more money from travellers. £3 for 180 seconds for drop off and £4 for 30 minutes for picking up passengers. A proper rip off, all facilities are (and are in other countries!) in the huge airport taxes and fees that are included in the airline ticket price. When arriving to this rip off airport, all travellers should have a pound or euros to get a trolley - what about people arriving from other countries? This is a basic requirement at an airport and many people arrive without local currency. Also it's a fee, not a deposit. The drop off is timed to the second, if there are any delays exiting (for example a car in front of you) the charge rises steeply. It's very easy to take over 180 seconds! The pick up is dreadful! There is zero provision for passengers despite the excessive charge. The waiting area is an open area without any shelter and full of puddles when it rains. It's the worse experience of the UK for travellers arriving. Again there is a charge, currently £4 for 30 minutes. However, the driver must get out of the car as you can't pay it at the barrier, thus wasting more time and different (and confusing) to the drop off process. The terminal shops are over priced and greedy and all travellers are routed (Ikea style) through a long path through a rip off "duty free" store - very frustrating when you are in a rush! Wifi is limited to just 1hr, and charged after that. In this day and age most other airports I've every been to around the world include wifi as standard without a time limit. All in all, enough is enough. Despite living in Manchester and taking 50+ flights a year I'll go out of my way to avoid this greedy airport in future. For those in North Manchester, Leeds Bradford Airport doesn't make drop off and pick up charges, is well connected to European hubs and much better organised.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"it is a shameful disgrace"

(United Kingdom)

Not Verified | As a Mancunian I should be proud of the airport which serves the city. I am not - it is a shameful disgrace and an embarrassment to all Mancunians. I travel widely and the airport is the worst of the 60 or so I have used. The chaos at security, passport control and baggage is a joke. The place is filthy. The staff are surly at best and the airport seems to be staffed by people who failed CSE Art, are on minimum wage and resent every moment of their working day. The management must be the most inept in the UK not to be personally embarrassed by the place. Do yourself a favour - avoid at all costs. Use BHX or even Liverpool - both of which are infinitely better run - and as a Mancunian it hurts to say that.
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a truly appalling place"

(United Kingdom)

Trip Verified | We (a party of 4) had the misfortune to fly from this airport, to Rome on the 30th August 2018. We had stayed in the Radisson Hotel and used the walkway to Terminal 1. We had then to use a lift to ground level and take a very congested, long walk to check in. We had fast track through security so that was not bad. We felt sorry for the people in the normal queue in this very claustrophobic and very crowded building. After running the gauntlet of “Duty Free”, by the way lots of things cheaper on the high street! Our party finally arrived at the Departure Lounge, what can I say, how can I describe this “hell hole”. Crowded to the point of not being able to move without pushing or brushing past someone else. No seating to be had anywhere. Most of it being taken by people swilling coupious amounts of alcohol at 0600 hours. What food outlets there are, sell overpriced junk food. The shortest wait was at Burger King. What we did get there was disgusting and I will be contacting them directly to address that problem. Overall, a truly appalling place to start a holiday. How can Manchester Airport be proud of this, not fit for purpose terminal? In contrast our return journey out of Rome Airport was a pure delight. I suggest you send a management team to Rome to see how an airport should be run!
Experience At AirportDeparture Only
Date VisitAugust 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Just a money making scam!"

(United Kingdom)

Not Verified | Ridiculous that there is no free drop off or pick up at all, not even a few minutes. Just a money making scam! Security can only be described as chaotic. My belongings ended up in three different trays so it was impossible to keep an eye on them all. When I arrived home I found that the two new sealed packets of cigarettes were no longer in my hand bag, and that Manchester Airport's "24 hour help line, 7 days a week" is actually open from 9 to 5. Very litttle seating in the lounges, not much in the way of shops, and over £8 for an average glass of wine when you can finally get served, and the gate numbers come up really late even though they must know where each plane is going from long before. Outward from Southend was excellent, return from Manchester was awful.
Experience At AirportArrival Only
Date VisitAugust 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"What a complete joke"

(United Kingdom)

Not Verified | Only a review of T3 at Manchester airport. What a complete joke the check in process is, there are no machines to self check in, the Flybe website decided to go down on the morning of my flight so no chance of retrieving via my phone using my online booking code. Too many people being fed through security with not enough counters open, understaffed, and the priority line just ended up joining with a standard queue. Took 55 minutes to get through which at LHR or LGW or most airports would only take 15-20 minutes. I can't comment regarding T1 or T2 on this occasion but I'm not traveling from here again in a rush. The airport senior management clearly don't care, this could be so much better with some real thought and investment.
Experience At AirportDeparture Only
Date VisitSeptember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
7/10

"seems we were lucky"

(United Kingdom)

Not Verified | Reading previous reviews it seems we were lucky with our experience at Manchester airport. We arrived at terminal 2 by taxi at 4.30 a.m. and had to queue to weigh our cases and drop them off with Tui. We went straight to security and didn't have to queue at all there. Admittedly the staff at security are not the friendliest creatures on our planet but we were soon through, even though I was one of the random people being given a more thorough search on that particular morning! Having gone through the duty free shop we found that the restaurant areas were very busy, so we returned to the cafe near Boots and WHSmith. We were able to get seats at the gates and were soon walking down the new corridors to board our plane which left on time. Coming home, we didn't have to queue at passport control and, after a little wait for our luggage were soon on our way. Our taxi driver was waiting for us. We have used this airport regularly - as well as many others in different parts of the world - and have never had a problem. I think it often depends on the time of day you travel and your expectations. We would always choose to be dropped off and collected by our own pre-booked taxi as it makes life so much easier.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
yes
1/10

"gets worse every time we go"

(United Kingdom)

Not Verified | Manchester airport gets worse every time we go. When we went to go through security two members of staff were talking to each other ignoring customers then told us to go to the far end as the main security was not working. That was a very long queue up and down stairs in and out of barriers, to get through security it took just under one hour. Its not a good start to your holiday. When you get though that there is not enough seating. Toilets are dirty and smelly. The service in the restaurants is very slow. All Manchester airport say we are improving the airport, they need to put more staff on security! We live about 5 miles from the airport but will be looking at Liverpool in future.
Experience At AirportArrival and Departure
Date VisitSeptember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no