"staff here are appalling"
A Edwards (United Kingdom)
Not Verified | Some of the staff here are appalling, aggressive, rude, and intimidating, dismissals urgently required as training would be lost. I have been visiting this airport for 4 years on a weekly basis (no other real convenient option) and whilst there have been other occasions that the service and manner of the staff has been seriously questionable it is only today that enough is enough, ensuring the airport and subsequent flights are safe and secure is paramount, however there are ways of doing this, and employing people with the worst people skills and situation management isn’t one of them. You know who you are ‘carpark attendant’ at 8.30am, 20/11/2018, terminal 3. Would welcome the opportunity to provide detailed feedback with management or HR department.
Experience At Airport | Departure Only |
Date Visit | November 2018 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"I was told off"
M Anderson (United Kingdom)
Not Verified | On presenting myself at the usual security gate in T1 we were told to go downstairs (no reason given) to the Jet2 departures. Surely a helpful airport would have put a sign up in the lift to stop people going to the wrong place? On eventually getting to the front of the security queue, I was told off for not standing exactly on the footprints while I waited for the very slow person in front of me, even though there were faster moving lines waiting to put their bags on trays. Then the really rude staff said my plastic bag “needed sorting”. “Why?” I asked. Apparently because it was not fastened. So I turned it upside down and shook it to show that is was fastened, and he said I am not trying to argue with you, just fasten it. I said I am not arguing with you, I am trying to understand why you consider my bag to be not fastened. After going round the houses on this I asked for his name, which he refused to give me, I pointed out that he must have known he was in the wrong or he would give me his name. Why do these hateful people have to exercise their tiny amount of power on people who are powerless against them.
Experience At Airport | Departure Only |
Date Visit | November 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"Not an enjoyable experience"
Sara Jones (United Kingdom)
Not Verified | Not an enjoyable experience. Terminal 3 is far too busy to accommodate the number of passengers. No available seating, people sitting on the floor. Bar ridiculously busy. Long waits for bag checks in security, 20+ minutes. Unable to access airport lounge with priority pass as it was full.
Experience At Airport | Departure Only |
Date Visit | November 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"was the worst experience"
Marna Hübner (Germany)
Not Verified | I travelled back from Manchester airport to Berlin with Easy Jet. I went into the security check far more than an hour before departure and ended up running through the airport to catch my flight. Almost didn't make it. Later I learned from other passengers that this is not unusual. At the security ckeck all my hand luggage was checked as if I was a suspected terrorist. I am a 51 year old german woman and I have no idea what was on the mind of the staff member at security check 14. She went through my whole luggage, digged through it wildly, messing it all up. Even tried to open a little present for my daughter with a bracelet inside. It was all totally senseless, useless and obviously she took pleasure from harassing me. After a while I told her that my flight would leave in 25 minutes she wasn't impressed at all and told me I would make it - which I almost didn't. It was the worst experience I ever had at an airport. I was never treated that way. I will try to avoid the airport in the future. Thanks for this experience.
Experience At Airport | Arrival and Departure |
Date Visit | November 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"just plain awful"
Rosemary Skeen (New Zealand)
Not Verified | My husband and I were flying from Manchester to Edinburgh whilst on a UK holiday. Overall we travelled to or from 10 airports and are seasoned travelers. Manchester was by far the worst. Going through security we were all waived forward by a staff person screeching, belts off, watch off etc. The other counters were all as loud. Then my handbag and holdall were in the special check line, which is fine! I had accidently left an inhaler in my handbag. What was not fine was the way the employee played games and kept on putting various bags at the back of the luggage queue like 3-4 times, all the time being curt and loud when he did deal with passengers. A business woman next to me was almost in tears and was ready to just walk out without her bag as we had waited for over 20 min and she was late for a meeting. I waived her ahead of me and asked the polite pleasant staff member what was going on. His reply was, I don't do that but I'm not senior. The area was loud, scruffy and just horrible. I'd rather catch 5 trains then do that again. When we left Gatwick a few weeks later, I had to tell a manager what a great airport it was, staff were polite, efficient and helpful and did a good job. Manchester was just plain awful, do management ever read reviews?
Experience At Airport | Departure Only |
Date Visit | September 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"a gradual decline into embarrassment"
C Davis (United Kingdom)
Not Verified | Manchester Airport used to be a source of northern pride but has continued a gradual decline into embarrassment. Pick up charges that should shame even the most greedy corporation with the insulting explanation that the motive was for security and congestion! Broken travellators in T1. Slow baggage collection T1 (no other flights in collection area but took 45 mins). Dirty areas around gates. Poor toilet cleaning.
Experience At Airport | Arrival and Departure |
Date Visit | November 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"chaotic and poorly laid out"
C O’Hanlon (United Kingdom)
Not Verified | Flew out of T1 and found it to be chaotic and poorly laid out with countless flights of stairs to navigate, endless dark corridors and little signage. On entering the terminal from the Meet & Greet car park your first mission is to cross the flow of passengers exiting from Arrivals before having to queue for the lift up to Departures. The Lufthansa desk was hidden behind the main check in area in a poorly signposted area of the building. After checking in we had to take our car seat to the oversize baggage area where the sole agent took an age to deal with the queue of people. After this we saw a glossy entrance to the security area but were informed this was for fast track or priority passengers only so were sent down the stairs to the basement where the regular security area is. Then it was back up some more stairs to the departure lounge by which time we had only enough time to pick up a coffee before going to the gate despite having arrived over 2 hours before our flight. Even on the way to the gate there were more stairs, down then back up to navigate with our hand luggage. All in all a very stressful experience. The return was slightly better in that there was no queue at immigration and the bags arrived within 15 minutes, but we still had to negotiate the stairs out of the terminal to the car park. I will avoid in the future if I can. Birmingham is a much more pleasant experience.
Experience At Airport | Arrival and Departure |
Date Visit | November 2018 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"it's not quick"
Vivian Byrne (United Kingdom)
Not Verified |
Returned from a weeks break in Lanzarote. The flight was earlier than scheduled however the queue to get through passport control was a joke. They try and get you to use the automatic passport scanners but out of 5 only 3 were working and it's not quick getting through those. Apart from the scanners queue there were hundreds of people trying to get through the "normal" route and it was pandemonium. One fellow traveler who travels the world in his line of business said in his experience of all the airports he has travelled to and through Manchester without a doubt was the worst. About time for some improvement Manchester? The drop off parking arrangements are a rip off, in fact a complete disgrace particularly as disabled drivers are also made to pay. However if your passenger is disabled and you manage to find someone in authority, apparently they are about, then it seems one can get out without having to pay but if you the driver are disabled you pay. Not an even playing field. At the arrivals park for Terminal 1 I actually saw a Taxi being told to move his van from a Disabled Parking Space. About time the people policing the parking did something positive as on previous visits all disabled spaces were full of taxis!
Experience At Airport | Arrival Only |
Date Visit | November 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | no |
"appears to be a regular occurrence"
M Davies (United Kingdom)
Not Verified | On departure all security machines were shut down to "reboot" adding a delay. On return arrival some passport control e machines not working [again!] - This appears to be a regular occurrence - 'then you watch as people from the back are directed to the front as you remain stuck in the crocodile. The contrast with the efficiency at Prague and [earlier in the year Milan] is stark. The poor connectivity with public transport also needs to be addressed. As for the drop off and pick-up money making scheme - this demonstrates clearly the sole aim of the current management I'm afraid.
Experience At Airport | Arrival and Departure |
Date Visit | November 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Recommended | no |
"slow and unnecessarily stressful"
T Carter (United Kingdom)
✅ Trip Verified | Today I had a very stressful and frustrating experience at Manchester airport. We checked in our baby car seat at Ryanair and we then had to take it to the baggage inspection area to drop it off. There was a very long queue and we lost 20-25mins waiting to drop off the car seat. There was only one staff member there and the process was very slow, many passengers were complaining as it was causing many of us unnecessary delays. Next came security, this was also extremely busy and we only had 40 mins till our flight was due to leave. It took us around 10mins to get through security and then I was caused anxiety by the fact every single one of our bags (x4) had been moved to the checking area and we realised there was a huge backlog of suitcases for them to check and only 2/3 staff checking them very slowly. I asked how long it would be as we had very little time for our flight the staff member was very rude and said you'll just have to wait I'm afraid and if you're not happy speak to the manager over there. I went and spoke to the manager and explained we were going to miss our flight, I also explained I'm pregnant and had already had delays at bag drop off and this was causing me stress, he asked the staff to fast track us and hurry up but the staff member continued to check every single bag slowly and showed no signs of trying to speed the process up. We eventually got our bags checked and ran to the gate, our flight was already boarding and we just made it with no time to even buy water or food The whole experience was just so slow and unnecessarily stressful. My husband and I travel a lot especially my husband for work and he said it was by far the worst airport he's ever been through. Bad organisation, slow, curt, arrogant staff.
Experience At Airport | Departure Only |
Date Visit | November 2018 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |