Manchester Airport

✅ Trip Verified | Absolutely discourteous security at Terminal 1. Having instructions shouted at you is offensive and totally uncalled for. No other airport insists on one item per tray not even Heathrow. I come from Zurich and they don’t and they show respect. Also the man outside watching cars at the drop off needs to attend customer service training - he is obnoxious, rude and does not listen. Only interested in taking your money. Will consider flying to Heathrow next time and taking the train. Worst airport I travel through.

Not Verified | The most awful airport in the UK - no doubt about it. Rude, offensive and disgraceful security staff. Place looks a complete mess. Not one part of it looks as if it was designed to be that way. It's just been constantly hobbled and cobbled together by inept management over the years. The new car / taxi pickup arrangements are a joke. Standing in the middle of a carpark for over thirty minutes (with no shelter) is not acceptable for a so-called 'international airport'. Something in the air of this place is not right - rudeness in particular is more common than usual. Perhaps it is due to the ownership structure - MAG being effective owned by Manchester Council. I just wonder how they manage to get away with it. Yet the passenger numbers keep going up... My work requires me to use the airport from time to time, so I am a captive user. I just can't work out why so many people would voluntarily use this abomination for their leisure time. I wouldn't go anywhere near here even if they were giving away holidays. Avoid.

Not Verified | Arrived just before 19.00 on a TUI flight from Tenerife. Had to wait for above 60 mins for baggage, there were no other flights in T2. The excuse we got from a Swissport was a light was out in the baggage hold of the plane and they wouldn't unload, Health and Safety. Manchester Airport said it wasn't their problem, it was a Swissport problem. Swissport said there was no TUI staff on the airport and they had to ring H.O. in Luton. What a shambolic way to run an airport. I will carry a torch next time I fly. But it probably wont be from Manchester. There used to be a sign coming into the airport saying, Probably the best airport in the world. Your having a laugh.

✅ Trip Verified | Terminal 3, quite busy. First stop perfume shop, man serving at Dior counter was professional and polite. That was the last I witnessed of this behaviour by staff. I watched while a man had a sausage roll, yes roll thrown at him after first having been hurled abuse at by the female working on that cafe. I tried buying a bottle of coke but this particular establishment had no ice so I went to the main bar. There I was met by a barman with a nod of the head, asked for bottle of coke and he nodded at pump and mumbled only that. I agreed to a glass of whatever it was and paid my £2.50. Upon tasting it I discovered it tasted like dirty water, gave it back to the said barman who proceeded to walk off without a word of explanation, came back poured another glass and shoved it in my direction. Not a word was spoken! I decided given my experience at previous cafe that this must be the culture of staff in this terminal eateries. So I took the ridiculously expensive glass of coloured water and sat down. Yes I understand that airport are definition not cheap but at least you except civil staff! Terminal three seems to be unchecked and some of its staff need customer service training. Also given that you are expected to take shoes of at security a clean floor would be nice.

Not Verified | Baggage handlers are a joke 1 hour 10 minutes before baggage started to come out. Other planes arriving after ours got their bags before we did. I live in Manchester, flew TUI from Gran Caneria everything great until Manchester airport unloading our bags. If I didn’t live Manchester I would fly from somewhere else. Manchester Airport you bring the good name of Manchester down. Please sort out this problem. It isn’t a one off. I’ve flown back to this airport five times this year and if it wasn’t the queue at border control it was baggage claim. So frustrating after a four hour flight. The response you get from staff is lies, lies, lies. I would love to give a minus rating

✅ Trip Verified | An all time low. Apart from angry at the appalling state of services here, I am genuinely ashamed that foreign visitors will judge the UK by this shambles. On departure, check in was delayed as the conveyor belts did not work. Security was a nightmare with long long lines waiting to be frisked and insulted, zealous would be a kind description for staff. On arrival, immigration self check in was reminiscent of a 1950's airport terminal with long lines and staff that just stood and watched. My query at the Information Point about pick up at the terminal was answered with something akin to 'not my problem' and another nightmare began, trying to get my parked car and get home. Heavy bags, up and down kerbs, no-one to provide guidance and everything turned out to be either impossible or chargeable.

✅ Trip Verified | My airport of choice is Liverpool but caters mainly for relatively short trips. Rather than travel via London I am basically forced to use Manchester for long haul and very rarely find the experience as good as it could be. This latest experience, though shows a further disatisfaction. On arriving back from a 15 flight at 6.30 am our passage through customs was quite smooth and while there was a little wait for our luggage which was a little slow it was not excessive. We were met by our taxi driver and proceeded to the car park. First issue - one of two lifts was inoperative plus a long queue was already established (not even a notice on the lift door). Had to wait for three returns of the lift. Arrived at the car and the driver went to pay parking fees - both machines by main car park entrance inoperative so he had to go off in search of one that was working with more waiting. Having snatched failure from the jaws of success to maximise income by charging for dropping off customers they now appear to be saving money by not maintaing their standard equipment at the weekend. In addition maximising this income by increasing 'customers' waiting time.

Not Verified | The latest report that Manchester airport is in the bottom 5 or 10 airports in the world is not surprising. Travelling via Manchester airport is a very poor experience and now they are charging for drop off fees. How long before they start charging for using the toilets, that’s not an idea by the way!

✅ Trip Verified | Having used Manchester Airport numerous time each year for the past 20 years I have seen it’s gradual decline to the appalling state that now exists. I used to think Heathrow Terminal 3 was the worst airport I have ever experienced but Manchester now has the crown! It is a total disgrace and the authorities that own it should hang their head in shame! Last Monday 19th November we took another couple for a short break in Spain flying into Malaga Airport. On arrival at Terminal 1 we eventually found security located in the basement.What a thoroughly depressing environment. The “snaking” queue stretched back to the entrance. You felt like cattle being herded at an abattoir! As usual only 2 of the machines were working. The staff were abrupt and abrasive and the whole experience was truly awful. When you finally escape the “dungeon “ you arrive at the brightly lit shopping mall! You have no choice but to walk through this haven of retail enticement. No expense spared by Manchester Airport authority to extract more funds from the travelling public. Perhaps one day they will realise that they need to spend more of their “ill gotten gains” on providing facilities that matter more to the travelling public. Fortunately we had booked into the Aspire Lounge which gave us a much needed break from the chaos of Terminal 1. Our arrival at Malaga Airport was a revelation. No queuing, no unpleasant staff and effortless transit through the terminal. Our departure 4 days later was even more dramatic than the dismal experience at Manchester earlier in the week. The security was in the main Terminal. Countless machines with pleasant staff who made the necessary procedures efficient and swift. What a contrast! We shall ensure that in future we will avoid Manchester Airport if at all possible. Leeds Bradford and Liverpool Airports appear to be far more conscious of customer service.

Not Verified | Some of the staff here abuse their position, by intimidating, being rude and victimising people. My worst experince was 2 disgusting men, one working at Terminal 3 and the other hiding behind a microphone. They abused their position, saw I was struggling with a tired 1 year old and a mother using a crutch, instead of helping they decided to target us with a fine. Absolutely disgusting and appalled because ita obvious they wanted to ruin someones day.