Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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1/10

"Truly appalling service"

(United Kingdom)

Trip Verified | Arrived from Mumbai to Manchester via Jet Airways on 18/01/19 - flight landed at 7.20 hrs. The baggage did not come on the belt till 9.15. Most people missed their connecting trains and other means of transportation. Truly appalling service.
Experience At AirportArrival Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Little was signposted"

(United Kingdom)

Not Verified | Arrived and had to drag a heavy suitcase out in the cold and rain of an exposed car park. Little was signposted and there was no way an arriving car can pick you up. To get out of the car park, a token has to be inserted and paid for in a pay station that is hard to find in the dark. This is pure corporate greed, but they do not care, because they know customers have no choice. Avoid this airport if you can, especially if you drive.
Experience At AirportArrival Only
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Fly from Liverpool if you can"

(United Kingdom)

Not Verified | As a frequent traveller I try to avoid this airport at all costs. 1. Bags constantly get damaged 2. Waiting times for baggage a joke. 3. Drop off and checking in often 45 minute plus wait. 4. Management culture seems to drive low staff morale across the entire operation. 5. They recently srarted charging to be picked up. Fly from Liverpool if you can.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"the place is a misery of an experience"

(United Kingdom)

Trip Verified | Departed twice through this airport over the Christmas period. Both dismal experiences. The one on 28th December (T1 Ground floor) was as bad as ever. Security screening chaos. 10 minutes queue just to scan boarding pass then another 35 minutes in human pens in a hall that was never designed for the purpose it is used for. In my lane almost every other bag was stopped for secondary screening. Whilst the staff shout and complain to the passengers it is your fault for delays. My bag packed with the same items, in the same way, had passed through 3 other international airports and also Manchester within the last 5 days with no problem - suddenly was also stopped (for no reason). It is the Manchester screening process & staffing that causes delays not passengers. I suspect it is a combination of poor training and poor equipment that makes MAN have such a high bag rejection rate. Aside from the security issues, the place is a misery of an experience. Walkways, lifts, escalators often don't work or are switched off. There are multitudes of steps, slopes, uneven ground. The lounges are oversold and so dated in facilities. I passed through 3 Vietnamese airports recently and they were like palaces compared to Manchester. It is a grim experience from arrival to departure, whilst paying premium prices for everything. The fact that this situation has existed for so long indicates that the management company has lost it's focus or just doesn't care.
Experience At AirportDeparture Only
Date VisitDecember 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst security experience"

(Russian Federation)

Not Verified | Probably the worst security experience ever. If you want someone to treat you like a terrorist, you should definitely go/transfer though Manchester airport. They will question you like a robber about liquids, force you to be almost naked and still you’re going to be closely searched for metal pin on your trousers (what for?). After I asked about reasons of such tough security. The answer was: “It’s internal policy. We’re the most secure airport in Europe”. Well. Then it’s the most unreasonable and uncomfortable airport in Europe. 0/5. Next trip though Manchester airport? No, thank you.
Experience At AirportTransit
Date VisitJanuary 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a complete nightmare to negotiate"

(Australia)

Not Verified | This is an abomination. The airport is a complete nightmare to negotiate. It needs to be demolished and rebuilt. From the carpark "village" out of the way, badly signposted and inaccessible, the hideous drop off points and the fact that hundreds of passengers are expected to negotiate lifts to get to departure lounges. The general disrepair and deterioration of services. Overall a poor excuse for an airport and it does not set you up for an enjoyable trip. The majority of the staff I encounter each time I travel through this abomination are rude and surly. They have however managed to renovate the money grabbing duty free area. The lack of signage and the use of pull out tapes everywhere just adds to the overall "experience' I have travelled through developing countries that have a better idea of service and infinitely superior facilities. Now the lounges or so called - dirty, dilapidated lounges that lack basic services, no charging stations, poor food and drinks and uncomfortable furniture. No showers. Really Manchester Airport, worst experience ever as a premium traveller.
Experience At AirportArrival and Departure
Date VisitDecember 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"overzealous and inefficient"

(Norway)

Trip Verified | The security check at Manchester Airport is the most overzealous and inefficient I have ever experienced in my life including anywhere else in the UK and US. First, a security officer demanded that I place every single item I carried with me in a separate tray - handbag, computer, bag of toiletries and jacket, in four separate trays, while being extremely rude and threatening to remove me from the airport when I remarked what a waste of time and space it was. Then, my handbag was singled out for a secondary hand inspection, along with about every other bag that had gone through the scanner. A majority of bags were selected for secondary inspection - never have I ever seen anything like it! There were only two officers manning the secondary inspection queue, despite having approx. 10 bags to check. They were also extremely meticulous with their inspection of every bag, meaning that the queue built up even more. All bags were emptied, and every single container of liquids was picked up and the contents read. After approximately 30-40 minutes, my bag was finally inspected. The officer emptied everything and pulled out a butter knife that I had left long ago at the bottom of my bag. According to him, it was an illegal item, so he tossed it away. However, government security guidelines clearly state that butter knives are permitted! To add insult to injury, I was left to repack my bag all by myself, as the officer had taken everything out and put in a pile on the inspection desk. As a result of this, I barely got on my flight, despite having been at security 1 hour before departure. It's abhorrent to have been held up by rude members of staff, who did not know the rules and enforced them in a far too strict manner, while working in a disorganised and inefficient environment. I will do my very best to try to avoid Manchester Airport in the future! Shambles!
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Security today was abysmal"

(United Kingdom)

Not Verified | Yet again Manchester Airport manages to outdo itself in the ‘how not to run an airport’, ‘misery level of the staff that work there’, ‘chaotic security’ and ‘abject lack of any evidence of cleaning for ages’ categories. A serious look needs taking by the authorities that control airports in the UK at the way Manchester is being mismanaged. Security today was abysmal, long queues, miserable staff and a seeming determination to search most bags despite their being nothing of any issue or note in a significant number. Waiting 20 mins for a bag to be searched because of a technical reason with the conveyor whilst being barked at by some idiot in a uniform telling me it must be my fault is not a great start to a journey. Filthy toilets, lack of seating, vastly overpriced ‘food’ and a general feeling of disarray and chaos only adds to the issues through security. Apparently morale with security staff is rock bottom with new recruits leaving after days in the job due to prehistoric HR practices. It most certainly shows. A disaster of an airport that should be avoided if at possible.
Experience At AirportDeparture Only
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"the same wait on baggage"

(United Kingdom)

Not Verified | Writing this from baggage collection at Terminal 1 after standing for 1 hour with no luggage or even the carousel moving. The 7/8th time I have used this airport, different terminals and different airlines and every single time the same wait on baggage. Seriously won’t be booking from here again this year. Charges for drop offs and this is disgusting.
Experience At AirportArrival and Departure
Date VisitJanuary 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
9/10

"Well done all who work there"

(United Kingdom)

Not Verified | I pass through this place at least 8-12 times a year, mostly to European destinations. For the last 6 years, I have never experienced any significant difference between this airport and the destination. Yes sometimes the security can be busy, but many hold ups are as result of the passenger themselves failing to observe the rules. I can only conclude some of the poor ratings I've read have other agendas running, or have just been unfortunate. I live some 120miles away from Manchester, and consider myself lucky having such a comprehensive facility as my nearest airport. Well done all who work there and keep smiling!
Experience At AirportArrival and Departure
Date VisitAugust 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes