Manchester Airport

✅ Trip Verified | Been all round the world, from Beijing to Vancouver, worst airport was Dhaka, Hazrat Shahjalal but the one that fills me with dread is visiting relatives when Manchester is the only option. Dirty, cramped, confusing, lacking escalators at key points. Don't start me on security, I travelled from Delhi regularly, from Beijing frequently, many in the US and even there passing through security was relatively smooth and pleasant. Such a bad tempered, surly, Ill mannered, unsympathetic and above all humourless bunch of peaked cap jobsworths I have rarely come across. Paying for trolleys (!) where else would do this, standing at the carousel, 65 years old, wife with a bad back, three items of luggage and not a British coin in my pocket. Sadly I have no choice, but the north of England should be ashamed of this gateway airport. Bulldoze the thing, fire the entire management and staff, start again with the good ones because there are a few gems in the staff bless them that shine amongst the dross.

✅ Trip Verified | Absolutely appalling airport. Baggage is frequently slow to arrive, The terminals are overcrowded and there is insufficient seating. Security is without a doubt one of the worst in Europe, the whole experience is downright hostile, the queues are lengthy and slow moving, and bags are frequently pulled for manual search for no reason. I suggest the management take a few trips through Olso, Heathrow or Amsterdam to see what the passenger experience could be! (Even airports in developing countries like Lima and Dehli manager better than this). Passengers are only using this dump as a necessity, and not through choice. I fear the expansion and renovation work ongoing are likely to result in the same horrible experience in a new building!

✅ Trip Verified | Rude staff, poor security and upon returning to T1 multi storey car park my car had some of its wheel arch trim stolen, I've informed security but been told it's not their problem and to get my insurance to foot the bill. Absolute disgrace!

Not Verified | This airport compares unfavourably with others that I use regularly, (Birmingham, East Midlands and Liverpool). It is dirty and untidy but that is a consequence of the very high number of passengers using the airport, however it must have the worst customer unfriendly staff. This is every aspect of the operation bur especially security. Using this airport is a completely terrible experience.

Not Verified | Security at this airport is atrocious. When I was travelling through security they stopped my bag for an extra check which was fine but they had to put it back in the scanner. There was a lot of bags being stopped and the security staff were so slow. They were walking around checking bags talking no bit of speed in there step or they didnt realise that every bag was being put aside for extra checks.

Not Verified | Manchester airport is one of the worst airports I have been to (I place regional airports in Asia and South America at a better rate than Manchester). Rude staff without manners, old equipment that slows everyone down, security is one of the most inadvanced I've seen with and extremely low turnaround (paying fast track only gives accesss to further waiting).

Not Verified | Very rude security staff I realise it is a busy airport and they have a lot of people to deal with but the staff need to be taught how to respect others and be a little more polite.

Not Verified | I find myself at Manchester airport again, 2 weeks since my last disastrous experience here! This time we arrive at at 10.30pm. Fly through passport control - fantastic, friendly chap too. Pleased that the luggage carousel is running within 15 minutes of us getting to it and we are out in 25 mins. Straight onto the bus to our car park. Well done Manchester. Keep up the great work.

✅ Trip Verified | Paid for fast track only a handful of people in the queue. But the delay was 15 mins. The normal lanes which were busy was flowing and everybody through and cleared before us. Paid for VIP lounge but was only allowed 35 mins in there due to the hold up at baggage x-ray. Was given a plastic bag to put liquids in even the woman checked it for me. But my tray was rejected to have extra checks. 1 hour waiting. trays were being rejected every one nearly. Finally mine was rejected due to extra lighter. Ridiculous as I could have put it in my husband's tray. Fly from Manchester quite a lot. Never had this hassle from Leeds Bradford or Liverpool. They had only one staff checking trays on our side terrible service. Instead of relaxing before flying it was very stressful and money wasting.

✅ Trip Verified | Travelling a lot and being in numerous airports, I never lived such a bad expreience in Manchester Airport. To summerize : way to find the dropping zone car park is not well indicated. The lane are not correctly signed posted.( no money for signs?). The price of the car park to leave or pick up. Robbery. In the terminal bad indication of the terminal 1, in front of the elevator. (No money for sign ?) Information on the board is not mentionning the airline (the airline did not pay for free promotion. Information on the board is not mentionning the departure gate (same, no deal with the airline?). No direction to the the terminel 1 departure. Only for the fast track (silly me, of course they pay !!) The waiting line for personnel checking. Or better called the cattle row. Where 3 persons shout on the side for information mentionned everywhere. 8°/ Line for personnal belonging, personnal is not really happy to be there and make you understand with lots of stress. 9°/ obliged to pass throught the shops to arrived the departure gate. (thinking if we can get a lit bit more ?) For conclusion, this chaotic experience could have been avoided if the airport put the customer first and not, so obvously, their turn over. If I can give advice to any customer, is to avoid by any mean Manchester airport.