Manchester Airport

Not Verified | Manchester T3, who designed this terminal needs to be shot, the design of this place must of been done in a year 5 class room, basically someone has got a pen and squiggled on a piece of paper, it's unclean, over crowded. It's the busiest terminal which is literally the smallest, everyone sits on the floor as there is nowhere to sit due to not having enough seating. There are no smoking facilities in this terminal, so if you smoke you need to judge coming through security, which flutters between mega security checks to as lax as getting on a bus, then grumpy security staff. To judging if your plane is going to be late, and taking that into consideration in a sixth sense type of way. I'm a frequent flyer and really pains me when I have to come through Manchester T3, there is food debris everywhere, it's really a surprise that rats are not running around, I guess due to all the people being crammed in to a igly piggly airport terminal is what keeps them away! Also do note, when they say the airport is more expensive, well I have been to over 200 airports in my time, and Manchester is on a par with Iceland in regards to prices! WiFi you get 4 hours free, forget using your mobile phone data the reception sucks!

Not Verified | After a 4 hour flight delay, I would not have expected a further 1 hour to wait for bags etc to come off the plane and to get to the baggage reclaim area. The airport knew we were coming, yet there seems to be little planning in terms of staffing. It’s not OK to have to wait nearly 50% of your flight time, especially at 3.25 am. After all the investment in to the airport, this is an area that I have rarely seen improve over the last 10/20 years. If I can land in another large overseas airport and bags hit the carousel within 15 minutes at peak travelling times, how come Manchester can not do this off peak. Literally stood with c 1,500 people in the early hours of this morning from multiple flights coming in and it literally sounded like there were 2 people taking bags off the landing planes. Where’s the urgency. Customer choice will inevitably be the downfall of this airport, which is a shame given the previous investment and current ongoing investment. Worst still, i’m paying for this service through my holiday cost. You would not as a customer stand in a coffee shop having paid for your drink to then wait an hour for them to make it, why do we allow Manchester Airport to consistently provide poor service?

✅ Trip Verified | Genuinely the worst airport on planet earth. I am a frequent traveler and literally can’t think of any place worse. The layout is absolutely bizarre, I can’t imagine someone actually taking the time to plan this airport and this being the result. We were bussed off the plane to a random building that looked like someone’s garage where we went through a random security check. Not sure why Manchester airport decided to be more strict on security than any other airport. I went through CDG with everything fine and then in Manchester they were pulling bags for the smallest “liquids” ie mascara. I saw the security staff pulling out and throwing away really nice bottles of wine / liquor purchased at the duty free store in CDG. Then we were told to go to an area where we should wait for a bus and if we “didn’t see one to use the phone to call for one in 15 minutes”? Then we were bussed again to terminal 2 where we were greeted by a weird confusing area under construction and tried to go through the maze to finally find the gate. A literal nightmare. Never seen anything like it.

✅ Trip Verified | Unfortunately this is in no way a positive review. Despite everything running smoothly when checking in it quickly went downhill as we went through security.. I was stood there waiting to put my bag in a tray when we found a Stanley knife on the floor - this had clearly been dropped by someone in front of this. I alerted the security officer who didn't seem phased one bit that there was a knife on the floor. Not only that but the two officers stood by the xray machine made a joke about it saying "told you not to bring a knife to work". In the current climate regarding terrorism this was disgusting and disgraceful of the Manchester security staff to act in this manner. If that wasn't bad enough, we were also being asked to take our shoes off and had we not have spotted the knife this could have resulted in serious injury to someone. I will never fly from Manchester again and hope this makes others think twice about flying from this airport

Not Verified | Without doubt the worst airport I have ever been to. (Around 40-50 total). The security check is impossible to find without asking directions. Turns out it is in a basement (seems like an old parking garage) with nowhere close to sufficient space for the security equipment, queues. To make things even worse they developed a system like no other for how to send bags through the scanners. So instead of lining up and dropping bags, jackets etc for the belt you line up 5 at the time and hope that this will run systematically. It seemed not to. Also their equipment seems old, which is backed up by just how many bags and jackets that were subject to further review. The further review was administrated by 3 persons which led to an enormous added wait. (By comparison they had around 20 people doing the jobs of signs by telling what you can and cant bring in the cabin baggage). Lastly they only know the gate number for the next 4 planes so everyone had to wait in the overcrowded central lounge instead of using the area around the gates. Truth be told, a process manager would make billions helping them.

✅ Trip Verified | Of all the airports I have transited in recent times Manchester airport is by far the worst. For example the car hire village is a bus journey away. It costs to drop people off or collect them. Once inside the costs continue, the trolley charge is non-refundable and facilities e.g. toilets are poor and the costs continue. I was recently refused entry to a cafe because I had luggage. Hmm! It is not the norm for travellers to have luggage? The end result is a very poor experience. Maybe it is because I departed from Perth WA transiting through Dubai, where both Airports were immaculate and very welcoming, that my return to Manchester was so disappointing.

Not Verified | Been through Manchester Airport T3 9 times in the last 9 months and it doesn't get any better. Security where you follow guidelines from 3 weeks previous in preparation, only to find they added another hoop to jump through. The lounge and the food hall are always overcrowded. Thankfully, Liverpool John Lennon is only a train ride away. Far far better Airport and experience. Sort it out Manchester.

Not Verified | If I could find a better airport nearby I would. Firstly parking is expensive and the Mid term carpark though close to terminal is still a long walk away and didn’t see a shuttle bus. We traveled with Jet2 and due to poor signs we took the long way round to checkin. From past experience of security we paid for the express lane. Not worth the money! All it does is skips a few rows of the snake queue. Least I expect is to give priority all through security even if your bag is rejected. Mine was and treated me to 30 mins wait whilst watching security staff talking to customers with no respect. Terrible! Seating areas are uncomfortable unless your in a bar or restaurant paying over the odds for food and drinks. The toilets are shocking. Well overdue remodelling and standard of hygiene is terrible. Gates are problematic with stairs in metal clad stairwells with no ventilation which in the height of summer (past experience) lead to an uncomfortable time queuing on the stairs waiting to be called to the aircraft. A problem if you have a slight mobility issue. On our return from Rome where the airport is a much more pleasant experience, we were met by a long walk to the baggage reclaim area and then over 20 minutes delay before the first bags came off. All in all compared to other airports around the Europe, a very unpleasant experience that always leaves me stressed.

Not Verified | Dropped of my son and family on Tuesday 07 May. Leaving T1 very frustrating as exit barriers out of action (except one) and that was intermittent. Airport has grown too large and does not have the managerial or IT capacity to cope. Similar recently at T1 ticket machines when collecting daughter from skiing holiday. We the locals supported the airport re second runway but certainly no more support!

Not Verified | This is now the worst airport in the world - and I have travelled through airports around the world that I have previously felt were really bad. This airport - my own local airport - I am sad to say, takes the crown for being the worst airport. They have now managed to make its customers feel abused, disliked, ignored, despised and generally an intrusion that has to be punished for wanting to enter their territory. Arriving at the airport is a nightmare, whichever terminal you want. Confusing, no signposting, incorrect information, and when you finally find an escape or entry route they make sure your car is damaged by the stupidly narrow barriers that will cut your wheels off on your way through. There is nowhere to pick passengers up quickly because today I found that the pickup point opposite T3 entrance has now been blocked, sending cars up 2 floors, leaving stranded passengers to find a way of meeting their relatives/friends picking them up. All the staff around the car parks are rude, unhelpful and just stand around smoking cigarettes as though they owned the place. There is nothing good about this airport any more and it has just become a negative place to be at all levels. It is a national disgrace.