Manchester Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Queuing Times 12345
Food Beverages 12345
Airport Staff 12345
Customer rating from 1370 reviews
2/10
No Skytrax Rating
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2/10

"Very bad experience"

(United Kingdom)

Trip Verified | Very bad experience. 1) for departure car parked in multi stored building, level 10. 1a) There is no trolley on that floor. 1b) There is no sign to find out the lift. 1c) I am not able to find a pedestrian way to use heavy luggage and pushchair. 2) Identified the lift with difficulty. There are two departure symbols. Departure A (level 5) and departure B (level 0) there is no indication on where I need to go. Without having a trolley, I went to level 5 and searched, then only could I identity I was on the wrong floor. Very poor on giving the right direction.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"supervisor types who are the problem"

(United Kingdom)

Trip Verified | Getting through the dreaded security cave at T2 is a nightmare. Got shouted at immediately on entering, then, when I got chippy back (yes, I know!), was called over to be told to 'lose the attitude' (like I was back at school) or I wouldn't be let in. As anyone familiar with the place will know, being told to 'lose the attitude' by a member of MAN security team would be one of the comic highlights of the year, if the consequences weren't potentially serious. I should point out it tends to be 'supervisor' types who are the problem - the people actually doing the work seem OK. It did spoil the start of our holiday though, so I would advise that if you come here, remember not to speak to them the same way they speak to you- they don't like it. Anyway, after a bit more being shouted at we finally got through. Then on being called to the gate, we discovered that we were in the new pier, which is about a quarter mile walk down echoing empty corridors to get to. On the way, we passed a number of travelators which were being 'commissioned' (or 'built', as anyone else would put it). Fortunately, a nice lady offered my wife (who has mobility problems) a wheelchair ride. This is how it is at Manchester - some of the people are great, others not. Then, at the gate, we were called through for boarding, only to get stuck in the boarding tube because the plane wasn't ready for us after all. This is another MAN speciality, with a new addition this time of the lights going off and being blasted with hot air from a fan. On coming back from hols, the passport readers refused to work - mine recognised me at the second go, but my wife had to go into a massive queue. Fortunately, we still got to baggage in plenty of time before our cases. I hope that the new building works will be an improvement, rather than 'more of the same'. We may not be around to see it, as we will be looking at alternative airports in future. Its got to be a bad score, though it is probably unfair on the good ones who do try.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
2/10

"staff are rude and miserable"

(United Kingdom)

Not Verified | Check in and fast track security was a breeze at 6.30am, then the problems start. Its absolutely filthy and dirty inside, staff are rude and miserable, can't get food anywhere, everywhere had run out even though we were told there are deliveries at 2am every morning, no coffee anywhere and no prosecco, lipstick on glasses. It's not even busy compared to other airports we have flown from, service and cleanliness is appalling, last time we fly from here.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Staff 12345
no
8/10

"seating at the gate is not that great"

(United Kingdom)

Not Verified | I always seem to have a better experience at Manchester than most of the reviews, the only thing I don't like about this airport is having to depend on the inadequate lifts. Security was fine this time, terminal 2 has plenty of eating options but seating at the gate is not that great. Coming in this time immigration using e gates was fine this time.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
yes
3/10

"40 mins to get out"

(United Kingdom)

Not Verified | The pick up car park is insane. 40 mins to get out. All for a few more quid for the airport. Really really bad. If an ambulance had to get out it would be really bad.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"worst airport I have experienced"

(United Kingdom)

Trip Verified | Once again awful queues at Terminal 3. Not enough room to even get past first boarding pass scan, then 40 minute wait to get to X-ray machines. Then bag gets pulled in X-ray machine again. I fly this route every week and nothing in bag to cause this. The worst airport I have experienced for check in.
Experience At AirportDeparture Only
Date VisitJune 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"shockingly bad airport"

(United Kingdom)

Not Verified | Awful and shockingly bad airport. Immigration was over 2 hours for small children tired after long trip - all funny to shockingly incompetent staff who clearly have no idea in organisational skills. It is a disgrace on the North of England and my advice would be to stay down South when flying like Gatwick or Heathrow. A disgrace.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"least customer friendly airport"

(Switzerland)

Trip Verified | Absolutely the worst and the least customer friendly airport ever. I’ve been to many airports in Asia or South America and nothing has been worse that those one. It crazy crowded, dirty and loud. They are stuck in their stupid rules and do not want to do anything that’s customer friendly: my hand luggage was inspected, things that were not liquid/cream put in and others thrown away as they didn’t fit it. I often sleep at airports and never has a situation where they didn’t want to let me in around the gates early, here they have the rule of 6h ahead and it would be ok if there was anywhere normal to wait, instead a couple of noisy and dirty chairs. I hope I’ll never ever have to fly through Manchester again. Avoid.
Experience At AirportArrival and Departure
Date VisitJune 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"loathsome, lousy place"

(United Kingdom)

Not Verified | A grey austere box with grey austere staff where you pay for fastrack out and fastrack in or you are stuck in queues in basements (T1) or in half hour long queues coming in. Get someone to drop you off its 4 quid, you can pay for parking but not too near the terminal building because you have to pay Premium Parking for that. This is a grubby, transparent little enterprise run by clowns. Couple all of that with terrible lounges, terrible food and drink and a terrible attitude to passengers and you have one loathsome, lousy place for your departure or arrival. Ive not a decent word to say about the place.
Experience At AirportArrival and Departure
Date VisitMay 2019
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"grossly overcrowded environment"

(Switzerland)

Trip Verified | I had the misfortune to travel through Manchester Airport two weeks in a row. Never again! Last week I arrived from Geneva and missed my train from Man airport as the queue at passport control was at least 1km long. For the return flight, security held me up at least 20 minutes over a couple of small items that they insisted were "gels" when they patently were not. eg jar of solid eyeliner, lipstick, lip balm and my toothpaste was confiscated as not fitting in the liquids bag when these other items were added. Given this experience, I was determined that my transit through Manchester Airport security this week should go smoothly. I purchased a fast track passport control ticket for £5, and avoided the queues. However, I had to re-enter domestic security for a flight to Glasgow. The bottle of perfume purchased in Geneva duty free was not allowed, even though it was in a sealed duty free bag. Had to be opened, unpackaged and placed in the liquids bag. Emerging from security, I found standing room only in a noisy, filthy perfumy food hall. Much worse was to come on the return flight. My handbag was hauled out for inspection. After a 10 minute wait, it was swiped and found suspect. Most of the contents were taken out, not in front of me, but well behind the counter. Personal items, including a precious scarf that I did not want to come in contact with the filthy grey trays, were unceremoniously dumped. Two purses, one with swiss money, one with sterling were laid out and exposed, my phone was confiscated while I was questioned, as to profession, purpose of visit to Glasgow (mother in hospital) and what I had done, what medication I take (none), what medication my hospitalised mother is taking (no idea). I was body searched a second time and refused my coat, though it was cold. I was delayed for 45 minutes while phone calls were made, no information given until release... suspected traces of explosive found within handbag (absurd!) Running for the gate was a nightmare. A huge crowded duty free shopping zone has been deliberately designed to delay passengers. A consumerist treadmill with no short cut to the gates. Fortunately, flight was delayed, but there was nowhere to sit down before gate number shown. Ordered scrambled eggs, in noisy, filthy bar but the order got scrambled... ended up with the wrong dish having waited more than 15 minutes. The only positive point was the pretty little rose garden off the walkway between terminals 3 and 1. For the rest, the moving walkways were out of order, as they had been the previous week, and the general impression is of a dirty grossly overcrowded environment. Though the staff are pleasant and helpful, management is evidently poor, the whole experience was extremely stressful, and I felt ripped off and abused. Needless to say, my next trip to Glasgow will be through Amsterdam, no matter what price the ticket.
Experience At AirportTransit
Date VisitMay 2019
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no