✅ Trip Verified
| Truly the worst airport I have been in, after a late arrival because my first flight couldn't land I rushed to check in and go through departures with my son, the very unhelpful signage, lack of escalators and lack of customer service desks really hindered the search for my next check in desk which was hidden down one of the many bizarre areas behind other check in desks, hidden behind a wall. The airport has lots of pointless spaces that really don't make sense. With only 45 mins to get through and get to my gate, I was told I couldn't use the priority there was plenty of time, in good faith I joined the line, half the lines were in usage and the line was so slow, taking 20 mins, when I asked the lady who was directing us to each line, politely how long it normally takes to get to gates she replied not long with as much politeness as a toilet brush. This was clearly an untruth as it took myself and my son running at speed 15 mins. Lip balms delayed us yet again (my fault), when I said to inspection staff I was in a hurry they really had little regard and said I would have to speak to management. After a while they assisted, and after a slow inspection and my thanks said you might catch your flight. It seems to me that contrary to many other airports they actually enjoyed and hindered people catching their flights with little regard for peoples personal lives, we all have bad days, in the line we seemed like cattle and all the signage for rules was behind us therefore people naturally looked at the line ahead and not the rules which included no mobile phone usage, first time I have seen this rule especially as people are phoning ahead to loved ones or work to keep them in the loop about their journey. One man was very aggressive about a person using his mobile. I would really advise the staff at Manchester airport to take a little visit to Gatwick see how it is done and just to add for the shopping and eating outlets , you need people to get through to spend, I was hoping for a quick UK shop session before going home.