✅ Verified Review
| I use this airport regularly as I return home to visit family, but have never bothered reviewing as I didn't want to post something negative in the hope that it might improve in due course. Sadly, this has not happened for around 8 years now and most recent reviews are right on the money - while check-in staff aren't too bad, the mess begins at security with horrific queuing (even with babies or small children, although if you bother to ask for yourself you may be allowed into a quicker line despite initially being channelled in with the masses) and a distinct lack of clarity of understanding between staff overseeing the lines. And this is before the screening procedure even begins, at that point, you will be "greeted" by rude, pretentious, patronising and poorly trained staff who bark at passengers (and sometimes to each other) as if we are schoolchildren. How some of these guys are allowed to work anywhere at all is a wonder to me. During busy times, only around half of the scanning "desks" seemed to be open (why?), leading to a fair bit of chaos if any items (and there seemed to be a lot) have to be rescanned for one reason or other. With this mess you would expect there to be at least a competent surveillance system in place. Seemingly not. Due to a screaming toddler - thanks to the moronic staff for making matters significantly worse on that front by ignoring advice and trying to interact with said toddler, despite repeated requests not to - I left 3 items in one of the trays there. This tray was not to be seen with my other items and so I left it as an oversight (my fault admittedly). It contained a laptop and two cameras. The laptop and one camera were recovered via LuggagePoint. The second (and larger) camera that was in the same tray, somehow disappeared. How did the other items make it to lost property? Surely CCTV should pick this up or at least give us some indication? Apparently not, as the images weren't clear enough to see. It really is that easy to walk off with someone else's property at the security screening despite there being multiple CCTV cameras in the vicinity. Unbelievable. Once you've finally escaped and made your way through to the shopping/refreshment areas things don't get much better. Eating options are sadly limited (not a massive issue for short flights which typically depart terminal 3) and there aren't screens in convenient areas showing you your gate number - you shouldn't have to go right through to a bar area to see one of these! Oh and good luck trying to find a clean toilet/baby change facility before your flight. Seating at the gate seemed to be ample though. So it's not all doom and gloom. Departing the city of my birth used to be a slightly sad experience, but the idiocy of the airport staff ensure this is no longer the case. Such a shame that they do not represent the people of Manchester as a whole. I live in hope that someone sees sense and completely overhauls the airport and its practices, but I don't expect it to happen at any time soon. As a final note: having to pay for luggage trolleys really makes you look cheap!