Malaga Airport

Malaga Airport - Desperate airport. No help whatsoever given, also queued to check in for 1 hour and 15 mins with two desks ope,n by the time we left the desk we had 25 mins before boarding. We then had to go through security where they took their time also. I will never return here.

This will be the third time in 18 months that my partner and I have departed from Malaga Airport. On all of these occasions, the BA check in/bag drop staff have, frankly, been as miserable as sin. We check in online, so we only need to drop out bags off. Arrive a little early to avail yourself of the Club Europe lounge and you'll be wasting your time. Strict two hour before boarding rule on bag drop opening (and believe me, they are unanimous in that) while they 'busy' themselves shuffling papers and looking as sour faced as you please. They couldn't be any less friendly, welcoming and customer-caring. Note to BA: these people are the guardians of your brand and customer experience. Doesn't say a lot about you as an organisation that you allow these miserable crones to deliver (read trample over) it. Look sharp and think on.

The arrival to Malaga Airport was pretty straightforward and we were through very quickly and efficiently. Unfortunately the transfer bus was a shambles and it took two hours before the driver had located all the passengers and we were off - no criticism of the airport at all . However the return journey was a nightmare. The distance from main check in to gate B14 was far too long and, with my circulation problems I was quite exhausted by the time we reached the gate. We had paid for priority boarding and whilst we were ushered through first it was simply to a holding area where we had to wait for another half hour. The air conditioning was useless and several people looked ready to faint. Time from arrival at airport to take off was over 3 hours. Oh, and no Smoking area of any description, not even a back yard like Bristol. Won't be going back through Malaga.

We have travelled from this airport many times. They have obviously invested a huge amount in the new terminal (terminal 3) which seems to be a complete waste of space and money especially as it seems the money would have been put to better use in employing more staff and the sorting out the disgusting toilets. The check in desks are a complete joke, an hour before take off and the queue is still as long as when we arrived 45 minutes ago. It just doesn't move. They no longer announce when your flights are ready for boarding, you have to rely on being sat near a board (unlikely). Overall this is a very poorly run and thoughtout airport which I rate 2/10.

Checked in easyJet at T2, and given a departure gate through T3. I could see no reason why speedy boarding at Malaga would be worth the money, firstly my wife and I were the only people checking in, and then when you get to the gate, OK, there is a speedy boarding entrance, but all passengers are shepherded onto the air bridge to queue in the order that they pass through. Just as well I didnt pay for it. Access to departures is through a large Duty Free shop. There are other smaller Duty Free Shops beyond this point. Security was a breeze. Having said that, we were travelling on a Friday, and I suspect if this had been Saturday, it wouldbe a different review. Overall experience good.

First time to Malaga airport, must admit very clean tidy and spacious especially being Spain's third busiest airport. Staff very pleasant and helpful although we had to demand to change check in queue as woman was extremely slow and we had not moved in over 10 minutes so was ushered over to bag drop queue where 10 of us promptly checked in and when we looked over at our original queue the people in front of us still hadn't been checked in! None the less a nice airport.

My husband and I have had an excessive security check at Malaga Airport on Thursday 12 March 2015. While we both acknowledge the need for effective security surely the security personnel should have a certain level of intelligence and above all common sense. We are both 70+ and are seasoned travellers. My handbag was searched and although I had inadvertently left a fresh pear in it it was not noticed. I had to remove my boots despite there being no heels I had travelled wearing them from Brussels to Dublin and then Dublin to Malaga and did not need to remove them previously. My husband had to remove his belt and his braces despite the fact that his trousers were falling off him he suffers from Parkinson's and he was frantically trying to hold up his trousers with his trembling hands - of course he was furious and this did not help the situation. The Security person called someone who looked like a policeman and mumbled something to him in Spanish. My husband's computer was switched on by the Security person - how could that be necessary? Again I underline the need for common sense which was very thin on the ground at Malaga Airport.

Very nice spacious and modern terminal facility. The same issue I had with Madrid Airport I have with this one for lack of gate assignments for your flights until one hour prior to departure. They should please rectify this.

Have been through Malaga several times since my last comments in 2011 and each time there seems to have been some change. This time we found the road exit and ingress were different: no longer does one pass the San Miguel factory but instead there is an almost direct link with the motorway system which is an improvement. Less helpful was the signage from the hire car return area to the terminal which was actually confusing and we had to wander backwards and forwards until we recognised somewhere familiar. Once in the terminal itself everything went fairly smoothly apart from finding the shortest route through the unavoidable "duty free" area. By careful studying of flights already boarding we were able to anticipate the likely gate area for our flight though we didn't go through passport control till we were sure having got it wrong on a previous transit!

I have used this airport twice now. You arrive into the beautiful gleaming new terminal 3 with easy transition through passport control and out to the very efficient train station. Getting back home is a different story. You check into the brand new gleaming terminal 3 but if you are directed into lounges B or C don't go through until you absolutely have to! This is the depressing old 1960/70s part and looks it. Most UK flights go back from these lounges and they are drab with 1 tiny duty free shop a poor self service snack bar and the air conditioning is woeful. Even the staff were suffering with the heat. You cannot avoid going to these lounges but put it off until you have to and stay in the new terminal which is state of the art.