| I have always found Malaga Airport relatively congenial in the past. Exactly a year ago we had no problems either on arrival or departure. This year, however, my experience was completely different. Perhaps this was because our arrival and departure were in the middle of the day rather than mid-morning as in the past, but it was one long catalogue of delays and queues. We practically had to fight our way out of the airport on arrival because the whole of the arrivals area and even the exit doors were congested with passengers and drivers trying to find each other. Is there really only one main exit to such a large and relatively modern airport? Departure was even worse, apart from security which, though very busy, seemed to be working fairly efficiently. Our flight gate was announced almost 90 minutes before departure time, but when we saw the queue for passport control we understood why. There were only two officers checking passports at the entrance to Area C: we queued for 20 minutes to get through and by the time our passports were checked the queue had at least doubled in length since we had joined it and was snaking back out of sight into the main restaurant / shopping area. Our gate was changed twice after the gate staff had arrived and they were the ones who had to announce the move on each occasion. (Our flight had mysteriously disappeared from the screens during this time.) Consequently when boarding finally did begin, after departure time had actually passed, there was a loud cheer from the melee which had originally been an orderly queue. Then there was another long wait beyond the gate as we looked at our plane where nothing seemed to be happening. After about 20 minutes or so, we witnessed 2 ground staff physically and very gingerly carrying a wheelchair passenger down the front steps of the plane. Presumably the airport's normal arrangements for assisting such a passenger had failed to materialise. Only after that was it possible for us to board our delayed flight. The captain apologised for the delay saying somewhat laconically that the organisers of Malaga Airport had been taken somewhat by surprise by the arrival of the busy season. If this is typical of the airport in mid-June, I dread to think what it must be like in July or August.