"Passport Control line that lasted almost 90 minutes!"
C Farrell (United States)
Not Verified | Airport is quite pretty, but not very functional. There are very long distances to gates. The worst part was arriving after a 9 hour flight to find a Passport Control line that last almost 90 minutes! At 08.30 on a Sunday morning, they only had 4 positions open, despite multiple large planes coming in from North and South America! Then, the boards to tell where bags are located are few and far between. We had to search from Carousel to carousel. I’ll consider connecting at a different European airport and taking the train or a Schengen flight rather than landing here again.
Experience At Airport | Arrival and Departure |
Date Visit | October 2021 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Recommended | no |
"tells people to push their own trays"
Gabrijela Kisicek (Croatia)
Not Verified | I have been to many airports in the world but never have I seen so many unpleasant, unpolite people working at the airport. From the security person who refused to help me, although in 4 in the morning has not much to do to do security control office who tells people to push their own trays.
Experience At Airport | Arrival and Departure |
Date Visit | September 2021 |
Type Of Traveller | Business |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"it is well cleaned"
43 reviews Diogo Freitas (Portugal)
✅ Trip Verified | It was midnight and there was a huge number of passengers trying to form a queue to take a taxi in a temperature of 38 degrees. I think it is badly signed and organized, but it is well cleaned from what I could experience and the fast control border check actually works very well.
Experience At Airport | Departure Only |
Date Visit | August 2021 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"beautifully designed terminals"
1 reviews M Barker (United States)
✅ Trip Verified | This is a massive airport, but very easy to get around pretty quickly. They’re beautifully designed terminals, with lots of shopping and food opportunities. It wasn’t 100% tidy when I was there, but it’s still covid-time, so I cut them some slack. I actually liked being there the hours I had to be there.
Experience At Airport | Arrival and Departure |
Date Visit | July 2021 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Recommended | yes |
"One of the world’s worst!"
Andrew Wentworth (United Kingdom)
Not Verified | One of the world’s worst! The majority of the staff that work at the airport are very rude and unhelpful. Never have I been spoken to in such a manner by some of the staff I came across there, absolutely disgusting and I worked in the industry for years. There seems to be no organization here, and obviously very clearly a badly run airport, shame on you management. Madrid deserves better! I’ll avoid this airport like the plague with my future travels.
Experience At Airport | Arrival and Departure |
Date Visit | May 2021 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"living through very special times"
25 reviews Angelo Menezes (Portugal)
✅ Trip Verified | I know terminal 1 is somewhat old and that we are living through very special times, but it would be good to see more seats after security, more shops open (only 1 cafee and duty free) and more cleaning.
Experience At Airport | Departure Only |
Date Visit | August 2020 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |
"I would recommend it for anyone"
Giovanni Segarra (Puerto Rico)
Not Verified | Madrid Barajas Airport is truly a complex airport. I flew into T4S which recieves all the international Iberia flights (A330s, A350s, A340s). The airport is a bit tricky to navigate but the signs help a lot. The security is somewhat rude is both Barcelona and Madrid airport. I was doing some planespotting and the security told me I couldn't, but it's ok, you're here to arrive and go to the city! The walk time from the gate (It was the most northern gates) to the baggage claim was approximately 30 minutes. The The baggage claim has a modern and sleek design to it. It sure is a large airport. Madrid Barajas Airport is a really complex and large airport, security is a bit rude but I would recommend it for anyone!
Experience At Airport | Arrival and Departure |
Date Visit | December 2019 |
Type Of Traveller | Family Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | yes |
"pure contempt for the customer"
Peter Meikle (United Kingdom)
✅ Trip Verified | Arrived at terminal 4S departing from 4S. A woman at transit security in terminal 4S asked where I was going? I said London, she merely pointed with disdain to go through passport control opposite without bothering to look at my boarding pass. Not convinced I asked a guy in the passport area, he said the same thing. After some downward escalators, it was obviously I was heading for train to Exit/baggage reclaim. A young lady from Iberia agreed I had been misdirected and told me to go back. But no lifts or escalators to go back up - I had to go up 4 storeys of stairs. I was told to go back through the manned passport booths and back to the same security area. I told the woman what she had done wrong. She said nothing, turned and rudely walked away. It would appear that some (possibly most) flights to London do go from other terminals and for those flights her instruction would have been correct. However as a result of lack of training, interest, motivation or any concept of customer (or pure contempt for the customer) she could not be bothered to do her job and check my boarding pass where it clearly had a big S for terminal 4S, and therefore I should go through this security area. Or perhaps it is Madrid airport's failure to provide the bar code scanners you find at security at all other airport security areas that drive the rudeness, incompetence and negligence of their staff. I do not have any idea what the terminal is like because I was on a wild goose chase, courtesy of its staff. So any point is a guess.
Experience At Airport | Transit |
Date Visit | November 2019 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Signs | 12345 |
Food Beverages | N/A |
Airport Staff | 12345 |
Recommended | no |
"Definitely not an international hub"
S García (Spain)
Not Verified | Cold, no seating, no vegetarian options to eat, unkind clerks. Definitely not an international hub. You will have a very hard time trying to find a chair to rest before the gates.
Experience At Airport | Arrival and Departure |
Date Visit | February 2020 |
Type Of Traveller | Solo Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Wifi Connectivity | 12345 |
Airport Staff | 12345 |
Recommended | no |
"the people who work in the airport are clueless"
Jessica Strawn (United States)
Not Verified | Not only is this airport the most dirtiest place I’ve experienced the people who work in the airport are clueless. Something truly needs to be done. This is my second bad experience with this airport and I’ll never fly through here again. Who separates terminals so far apart! Forget your connecting flight if you have one. And the walking is ridiculous! Tell me what is the point in having to go up escalators and down escalators with mile long hall ways. No common sense when building this hole of what you Spaniards call an airport.
Experience At Airport | Departure Only |
Date Visit | December 2019 |
Type Of Traveller | Couple Leisure |
Queuing Times | 12345 |
Terminal Cleanliness | 12345 |
Terminal Seating | 12345 |
Terminal Signs | 12345 |
Food Beverages | 12345 |
Airport Shopping | 12345 |
Airport Staff | 12345 |
Recommended | no |