✅ Verified Review
| My wife and I were flying VCE-MAD-LAX on June 27, 2017. We arrived at MAD with two and a half hours to connect to our flight to LAX. We had to travel from terminal 4 to terminal 4s, which involved a lot of walking and a long train ride. It's a huge airport, but that wasn't the main problem. When we hit passport control the crowds were incredible! Honestly, I've traveled a lot in my life and I've never seen anything like it. The EU crowd lined up in one area, but the rest of us had to find our way to the end of a line that snaked around through several areas and looked like one massive crowd, and passengers from arriving flights kept pouring into the area. Some people were attempting to crowd into line, which led to conflict with those who had already stood in line for a long time, while others were simply doing their best to find the end of the line, which was no easy task. During our time waiting to reach passport control, I saw one or two airport officials, and they were doing absolutely nothing to help passengers find their way. Absolutely nothing! Long story short, we finally made it to passport control, and hurried straight to our gate, arriving five minutes before they started boarding our flight (remember-we had two and a half hours to connect). The airport wasn't like this when we transited there on June 12, but apparently is unable to handle the heavy summer traffic. That time we had an hour and a half to connect, but still missed our flight since our Iberia flight LAX-MAD arrived late. This is a beautiful, spacious airport (actually too spacious!), with lots of options for eating and shopping (which we were unable to enjoy). I could recommend transiting there, though in the future I would allow at least two hours between flights, and longer during the summer months.