✅ Verified Review
| I arrived at Macau from Beijing on the way to Vietnam (layover of 6 hours). I found the staff who were waiting by the luggage were unable to understand me and so finding out whether I would have to collect my luggage or not became a huge issue. I then went to the currency exchange who were not rude, but extremely utilitarian and peeved that I did not wish to change a larger quantity of money. Exiting the airport throws you out onto a road where roadworks are being undertaken making it difficult for you to walk. On returning to take my onward flight, there was no order as to where I (or anyone else) should go to queue to check-in and no-one understood enough English to explain. The guy blocking my entrance to the customs area made an enormous issue out of me not having a slip of paper (that I did not need!) and held me up for ages. The teenagers who were undertaking the customs search and bag check were extremely rude, the x-ray area was very busy with people grabbing, pushing and snatching their items from the outlet of the x-ray. I refused to leave my personal effects (where literally all my money / phone / passport) was all piled into the same plastic box in order to walk several metres away out of sight of my bag in order to be searched. The agent shouted at me several times to go over to be searched and I refused repeatedly (I'm not normally pushy, but gut feeling was all wrong here), he continued to shout and point "camera, camera, camera" until eventually he snatched my bag and dumped it on the floor by the area I was to be searched in and then snarled at me "Happy now! You happy now?" I politely replied that I was happy now and he shouted / pointed / talked with the rest of his colleagues who basically kept their heads down, not even looking at him. Drinks and food were expensive in Pacific Coffee and the staff at the Information Desk unhelpful when asked about my delayed flight - they didn't seem to know which gate it had been altered to board at or when. From there Macau Airport was less eventful apart from someone disconnecting my nearly finished charging bank to connect his mobile phone to it (the charging bank). If I hadn't been stood directly behind him at the the time, I believe he would have stolen it. My flight was also delayed but I'm guessing that's nothing to do with the airport.