Lyon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 84 reviews
2/10
No Skytrax Rating
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1/10

Lyon Airport customer review

(United Kingdom)

I have to agree with the reviews of Lyon Terminal 3 here. Not only is it woefully inadequate for the number of travellers using easyJet through it but also for UK departing passengers who have to go through passport control once you're through there are no facilities at all - not even a coffee bar. If your flight is delayed as mine was by over 2 hours there is absolutely nowhere to buy anything except from vending machines. Terrible place.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
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Lyon Airport customer review

(United Kingdom)

Lyon airport (terminal 3) is the worst airport I have experienced in my life. Lyon airport (T3) has endless queues very few facilities inadequate toilets (none at all in some areas!) insufficient seating (again none at all in some areas) inadequate food and drink outlets I could go on. Lyon also gains the prize for the highest number of times I was asked to show my documents to an official. Lyon is the third largest city in France and the citizens should be ashamed of terminal 3 and the manner in which passengers are treated.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
8/10

Lyon Airport customer review

(United Kingdom)

Lyon terminal 3 is an easyjet-specific terminal but it is more than adequate for the budget-conscious air traveller that it is designed for. Its staff are courteous and efficient.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Lyon Airport customer review

(United Kingdom)

Flew back Lyon to Stansted Sat 9 June. Waited in a queue to check in baggage for 1 hour that hardly moved. Eventually with the flight nearly due they started checking in Stansted passengers. Complete shambles. Once through that the immigration queue were dreadful too. Much could have been achieved with better staff training and organisation.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
9/10

Lyon Airport customer review

(United States)

The very first time I travelled through this airport and was surprised. I arrived and departed from terminal 2 this regional airport being much better than some reviews said it was (even though I do believe that Terminal 3 can be terrible). Nice overall staff helpful clean a few facilities (for a regional airport).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping N/A
yes
8/10

Lyon Airport customer review

(France)

Airport was overall a good experience. Nice looking terminals 1 and 2 (not 3 though) Staff welcoming and spoke English. Spotless clean toilets and terminals (again only apply to terminal 1 and 2). Good heating and shops available. Terminal 3 is terrible not very clean and badly treated. T3 extension is not that bad looks a little better. Transportation to the city centre is terrible for the second biggest French city I was expecting something like the RER in Paris. Good overall.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
yes
2/10

Lyon Airport customer review

(United Kingdom)

I agree with previous reviews describing this as a "Tent". My wife and I have just flown back to Edinburgh with Easyjet from Lyon Terminal 3. The only other way to describe this 'Terminal' is a cattle shed. It was smelly - mostly body odour dirty hot the toilets were filthy and at the very least lacked sufficient seating. Furthermore after going through passport control at gate 10 we were herded like cattle into a holding area to stand for over 20 minutes. It was a completely unpleasant experience I shall never repeat. This type of service may be acceptable in a developing country not in western Europe. Easyjet should be ashamed to treat it's passengers in this way. I have flown with Easyjet to a number of different locations and never had occasion to complain about any aspect of the travel experience until now.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
2/10

Lyon Airport customer review

(Denmark)

Small regional airport. Terminal 1 and 2 looks okay and this is where more or less all shops and restaurants are located. Had decent lunch for 20 euro (main course and coffee). Terminal 3 is a bit of a walk from all this and it looks to be a temporary "tent". There is one or two shops and a snack place. Very limited seating and you'll need to walk on the tarmac to the easyjet airplane. On a rainy windy day this might not be much fun. Worse the french passport control was a joke with one person checking each and every passport. That takes a while for 150 passengers - the same story on the return flight! Also be aware that there is a problem with parking at this airport during holiday seasons. It is very expensive and they tend to run out of empty spaces.
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Lyon Airport customer review

(Netherlands)

Lyon airport is far from the city so the Rhonexpress takes a while. Also in the airport the Rhonexpress and TGV stations are not very close. Once you are inside everything is good (admittedly on a quiet Monday evening).
Queuing Times 12345
Terminal Cleanliness 12345
Airport Shopping 12345
no
4/10

Lyon Airport customer review

LYS is a very modern and efficient airport. As an Air France transit hub intra-Schengen flight connections are much faster than a few months ago as the security check for transit passengers has now been suppressed. Arrival is easy but it is quite a long walk from the turboprop terminal to the baggage claim area: disembarking from an ATR42 it took me nearly 15 minutes to reach the exit! All corridors and toilets facilities are spotlessly clean. Lyon airport has a very developed bus network to the city centre but also to farther regional destinations - in winter bus shuttles connect the airport to various ski resorts.There is also an impressive cathedral-like (!) highspeed train station - surprisingly only a few TGV trains stop there so you have to plan your train schedules carefully. It is much wiser to spend your waiting time in the airport main building as the train station has no facilities at all - not even a kiosk or a heated waiting room!
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