Lyon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 93 reviews
2/10
No Skytrax Rating
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1/10

"queues here are absolutely horrendous"

(United Kingdom)

Not Verified | Just echoing other reviews. The queues here are absolutely horrendous. When checking in with my two year old son and wife, the security took ages with queues of people snaking. The worst experience of any airport I have ever travelled. I would advise people to arrive here a few hours before departing.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Avoid this airport at all cost"

(United Kingdom)

Trip Verified | Total rubbish. I've been to some bad airports (JFK for example) but this shiny new place just blew me away. Long walk to get to the terminal, utter chaos at the check in desks, snaking lines of people all the way into the terminal. Staff running around talking on radios looking stressed and not solving any problems. We almost missed our flight due to a broken oversized baggage belt. This caused much stress. A one point there were five senior members of staff talking on phones and radios without getting anything working. We are now missing a set of skis and a snowboard bag! Avoid this airport at all cost. As a previous poster wrote, fly into Geneva, light years ahead of the other local French airports.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"Lyon Airport was dreadful"

(United Kingdom)

Trip Verified | Travelling back to Birmingham (UK) today from Lyon Airport was dreadful - my experience matched those reported here by other reviewers. No online check available, so long lines to check in, dreadful signage to and around the terminals, massively long walks once inside the building with no idea where you are going and finally security - what a joke! Only 3 security points open but no shortage of smartly dressed snooty “assistants” swanning around ready to patronise and boss around the ever lengthening queues of passengers but not actually facilitate the process. Some people got deferential treatment and were helped to queue jump - French people perchance? While others were directed to dead end points where they were left to fight their way into the line for trays on the conveyor belt. The delay meant that I had no chance to even look in the shops or get a coffee as the board was telling me to get to the gate - yet another long walk to my departure gate in C area where there are no shops or cafes. There was one pleasant member of staff - the security lady who very apologetically relieved me of a reblochon fermier cheese! Avoid this airport certainly until their building programme is finished and even then only use if you absolutely have to.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"avoid this terminal at all costs"

(United Kingdom)

Not Verified | Departure experience at T1B was one of the worst ever in 20 years of business travel. This shiny new terminal was in utter chaos with queues for security snaking for miles with people becoming frustrated and angry. Especially so when they frequently stopped the queue moving to give priority to the people running late. I had arrived 2.5hrs before departure, something i rarely do, but i planned to eat my evening meal there but in fact only just got to the gate as the flight was boarding. All the staff that were present were mainly avoiding customers and speaking in phones - i thought something must have happened but from now reading these reviews it seems to be par for the course.On the run down to my gate there were many lovely new shops and restaurants, but guess what no customers as they were all stuck at security, that cannot be a sustainable way to run an airport. Surely if they just opened all the security points (8 out of 12 closed) this problem would be alleviated immediately, it cannot be that difficult can it?? I recommend to avoid this terminal at all costs, or be prepared for a very long wait! Arrival was ok, but on exiting the terminal the signs for the bus to the hire car offices were very hard to spot, i only found my way through as i'd been there before. The bus to the car hire places was packed and then of course everyone arrives at the same time so a huge queue quickly forms, a very poor situation.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"don't care about passengers"

(United Kingdom)

Trip Verified | The management of this airport is very poor. By having discontented passengers you will not see them again and they will write a poor review. We travelled back to London on 27 Jan and had to walk miles along corridors without any information. Going security was ok but going through Passport checking was terrible. It was tiring and uncomfortable to stand for so long. I complained to the two passport officers and they said they were equally fed up, there should have been more officers. Our ticket included airport tax, didnt it ? That must include paying for passport officers. I always avoid Lyon airport, in the past I have found the toilets smelly, the annoucements in poor English, difficult to understand. I much prefer Geneva airport. Nothing gets better in Lyon, it seems they don't care about passengers.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"it is so badly organised"

(United Kingdom)

Not Verified | This airport should be closed or transferred to ownership that cares about how to run an airport. I have to use Lyon 6 to 8 times a year as I have family near Lyon. I hate this place, it is so badly organised it is an embarrassment to the second city of France. The delays are unbelievable, and now in both directions. Do you wish to arrive at 22.30 and have to wait more than one hour to get through the border checks to your baggage? Do you wish to arrive 2 hours and 30 minutes before your flight and still miss it because of the complete ineptitude and disorganised nonchalance of the staff? If so then welcome to Lyon airport, if not then find another way. I recommend the train, the airports at Grenoble if possible or Geneva as the delay in driving from Switzerland will be less than getting through Lyon. If you want further evidence of the inability of the management at this airport to achieve anything then look at the fact that the new terminal has been under construction almost the entire time I have been travelling here and is still not finished. What should be finished is the jobs of the idiots that manage this place, surely there must be a pizza restaurant they could manage instead, just tell me where it is first so I can avoid it. I am very serious, do everything you can to avoid this airport, they are not just idiots it is also very very clear to me that they have no concern for passengers, never respond to complaints, at the time or subsequently, and they must be very well protected because this level of incompetence would not be tolerated in most other industrial workplaces. I vote this the worst airport in France!
Experience At AirportArrival Only
Date VisitJanuary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
Airport Staff 12345
no
4/10

"sheer chaos"

(United Kingdom)

Trip Verified | Passport control at D gates in Terminal 1B is sheer chaos. Passengers such as myself, fit and able, wait for gate to be shown on the screens but by the time they reach passport control there are passengers for around 5 flights needing to have their passports checked by only 2 officers. It is thus impossible to reach one's gate before scheduled gate closure.
Experience At AirportDeparture Only
Date VisitJanuary 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"good bye for ever"

(United Kingdom)

Not Verified | I have just read (11/2/2018) recent reviews to see if anything has improved since my last visit, after which I vowed never to use Lyon airport again. I now have a smug smirk on my face and a glow in my heart at such emphatic proof of the wisdom of my decision to avoid the aggressive incompetence I have endured at the 'Worst Airport In Europe'. I now use other airports further south, (e.g. Nimes) and take the TGV to Lyon. This, I have found, takes very little extra time and gives so much less hassle. As I am now elderly, grey haired and bearded I can well do without the dreadful stress created by passage through Lyon, nor will I accept to be shown such contempt by people paid to serve me. Good Bye, Lyon. Good Bye for ever! In the ratings below, N/A stands for "Not Available".
Experience At AirportDeparture Only
Date VisitFebruary 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Wifi Connectivity 12345
no
1/10

"Unacceptable waiting times"

(United Kingdom)

Trip Verified | This has got to be the worst airport experience I have had in years, and I travel very often internationally. Unacceptable waiting times (even when not busy), confusing directions and appalling customer support make this airport the pits. Strongly recommend that it is not used, either for arrivals, departures or connections. Simply the worst airport I have seen in years of regular travel. Absolutely avoid if possible. In 20 years of regular business travel, this is the only airport I have ever blacklisted. Never again.
Experience At AirportArrival and Departure
Date VisitJanuary 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
2/10

"terminal is poorly detailed and planned"

(Ireland)

Not Verified | The new terminal is poorly detailed and planned. The terminology is worse - why not just call it 'Terminal 0' instead of T1 Hall B or whatever it's called (Hall A?). Queues are everywhere with security screening epitomising the worst of French bureaucracy. But it is the shoddy detailing, poor workmanship and cheap materiality of the new terminal that really disappoint. Lyon is the culinary capital of France but the airport is the architectural equivalent of a McDonalds. The only good thing about the airport is the train station.
Experience At AirportDeparture Only
Date VisitDecember 2017
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no