Lyon Airport

Customer Reviews

No Skytrax Rating
Terminal Seating 12345
Terminal Cleanliness 12345
Queuing Times 12345
Customer rating from 93 reviews
2/10
No Skytrax Rating
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1/10

"one of the worst airports in France"

(United Kingdom)

Not Verified | Arguably one of the worst airports in France. Please be prepared for a stressful, tiresome, and sometimes dangerous travel experience. Most terminal staff are rude and unhelpful. Passport control takes > 45 min each time. Baggage collection is also a time-wasting experience. Expect a minimum 1 hour period from the time your plane touches down to the time your bag comes out. Very poor WiFi access, public seating (passengers are made to stand before boarding), and a significant lack of restaurants. The new tram-shuttle service has a highly controversial monopoly over transportation to\from airport. Such a system has led to abusive pricing (approx 20eur one-way), and to all forms of competition (local bus or ride-sharing start-ups) being shut down & prosecuted. I've even heard a LYS horror story where 150 travelers were locked in one of the new terminal's boarding areas due to staff negligence. After two hours police were reached and able to free passengers. Having travelled extensively throughout Europe, America, and Asia I can say that LYS offers the least enjoyable pre & post-flight experience - each time. Unfortunately google maps does not allow ratings for Lyon airport, so I come here to share my experience. Lyon airport strongly demonstrates how the emerging privatisation of public infrastructure eats away at what was once a pillar of local-pride, newcomer welcome, and efficient travel.
Experience At AirportArrival and Departure
Date VisitApril 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"Queues are very badly managed"

(United Kingdom)

Not Verified | Queues are very badly managed. Check in desks remain closed until precisely 2 hours before the flight, in spite of staff being present and queues being long. As a result passengers are frustrated and irritable with the security staff, who are presumably just doing their jobs. On arrival here there was a crush at passport checks, with downward escalators continuing to deliver people to an already crowded area. The wait for baggage was very long, with no explanation. I will avoid Lyon airport in future. A poor experience.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
4/10

"Long queues at passport control"

(United Kingdom)

Trip Verified | Long queues at passport control on arrival at Terminal 1b. One of the passport control officers clearly did not want to be there and slammed my passport down on the counter after looking at it. On leaving the terminal the signage to the hire car place was difficult to see and it took 20 minutes to find the bus stop. A week later at departures, there were long queues for passport control. There were 2 booths open with 4 officers on duty. At first the queue was trickling through nicely. Suddenly at 9am, 2 officers closed their booth and went off duty without explanation and without waiting for anyone to relieve them, leaving a really long queue for just 2 officers to deal with. Just couldn’t believe it, with at least 3 flights departing within 30 minutes of each other.
Experience At AirportArrival and Departure
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages N/A
Airport Shopping 12345
Airport Staff 12345
no
1/10

"What a nightmare"

(United Kingdom)

Trip Verified | What a nightmare going through this airport. I had a really bad experience before, but thought it was a one off but this was the 3rd bad experience in a row. This is no coincidence, the worst staff, arrogant, rude, not helpful and really bad manners. It doesn't help also when the technology is awful, my bag had to go through 3 times because the belt couldn't move it across. Avoid this terminal, if you can.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
2/10

"Queue management was appalling"

(United Kingdom)

Not Verified | 50 minutes to get through passport control at gates D. Queue management was appalling. Passengers for local French flights were having to push past the passport queue. Absence of staff. Utter shambles. No shops or cafes open in the gate area. Then long queue to board plane. Over an hour standing up.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerSolo Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Airport Staff 12345
no
1/10

"airport is very disorganised"

(United Kingdom)

Trip Verified | The airport is very disorganised, when going through security our group was split up when going through security meaning we had to queue for half an hour on our own. We asked why we weren’t allowed to queue together we were just told “it’s impossible” because it seems some machine had told her to send us different directions. It would make no difference for us to go in the same queue.
Experience At AirportDeparture Only
Date VisitMarch 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
3/10

"Horrible service"

(Germany)

Trip Verified | Horrible service at check in - baggage control. Dozens of employees hanging around chitchatting, Letting people wait without any reasons, don’t use vacant time to do their checking, unfriendly, refusing to speak English. Walking distance to new terminal might improve as it is still under construction.
Experience At AirportDeparture Only
Date VisitOctober 2017
Type Of TravellerBusiness
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Seating 12345
Terminal Signs 12345
Food Beverages 12345
Airport Shopping 12345
Wifi Connectivity 12345
Airport Staff 12345
no
1/10

"a 1 hr wait for passport control"

(France)

Trip Verified | As usual a 1 hr wait for passport control on arrival. The biometric passport scans are not in use once again. And all this in the brand new terminal 1b! No one to explain it, apologise and no priority for families with young children! Scandalous. Be prepared. Best to pretend that you need a wheelchair and then maybe you may get priority passage.
Experience At AirportArrival Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Total and utter chaos"

(United Kingdom)

Not Verified | Have you ever been through Stansted? Well Lyon is even worse, much much worse. The highlight is security. Total and utter chaos. The only moment of light relief is seeing all the empty shops after security, empty as by the time you’ve got there you’ve either run out of time already, or are worried how long forthcoming passport control will take, or just lost the will to live. Amazingly, this is a brand new airport! Avoid at all costs. Walk home if you have to rather than experience Lyon airport.
Experience At AirportDeparture Only
Date VisitFebruary 2018
Type Of TravellerCouple Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no
1/10

"Staff were really unhelpful"

(United Kingdom)

Trip Verified | Worst airport I have visited and I travel alot. Arrived 2.5 hours ahead of time of flight departure from Lyon to London and almost missed my flight and that was with asking others if we could go ahead which is embarrassing as everyone was running late as well. Staff were really unhelpful, spent almost 30 min queuing for check-in, 30 min to just drop off oversized bags, and 1.15 hours queuing to pass security hour. Very stressful with 2 small kids in tow. What a shame as the new airport itself looks quite nice just the design and practicality has really not been well thought of. Will definitely look for alternatives to fly out of when we head to this region to ski.
Experience At AirportArrival and Departure
Date VisitFebruary 2018
Type Of TravellerFamily Leisure
Queuing Times 12345
Terminal Cleanliness 12345
Terminal Signs 12345
Food Beverages N/A
Airport Staff 12345
no